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DTSTART;TZID=America/Toronto:20260114T180000
DTEND;TZID=America/Toronto:20260311T210000
DTSTAMP:20260415T215104
CREATED:20250131T000921Z
LAST-MODIFIED:20260112T144331Z
UID:36005-1768413600-1773262800@bevaglobal.com
SUMMARY:CAPM® Exam Preparation Certification Course
DESCRIPTION:Course Length: 27 hours including the breaks \nTime: 6pm to 9pm E.T. \nDates: Jan 14\, 21\, 28\, Feb 4\, 11\, 18\, 25\, March 4\, 11 \nThe Project Management Institute Certified Associate in Project Management (PMI’s CAPM)® credential is an important\, industry-recognized certification for project managers. Globally recognized and demanded\, the CAPM® credential demonstrates that you have the experience\, education and competency to successfully lead some project activities. \nProject management is a rapidly growing profession. Through 2020\, 1.57 million new jobs will be created each year and qualified practitioners are in demand. With the CAPM®\, you are on the fast track to opportunity. \nObtain an Internationally Recognized CertificationThe Certified Associate in Project Management (CAPM)® certification is provided through the Project Management Institute (PMI)® – an association with chapters worldwide. \nConsidered an essential step for obtaining introductory level project management roles\, the CAPM certification is ideal for less-experienced project practitioners who want to demonstrate their commitment to project management\, improve their ability to manage larger projects\, earn additional responsibilities\, and stand out to potential employers. \nWho Benefits from the CAPM CertificationIf you are looking to solidify your organization’s position within the Project Management profession\, the CAPM demonstrates your understanding of the fundamental knowledge\, terminology and processes of effective project management defined by the profession’s pre-eminent global standard. \nYou will stand out to customers\, suppliers\, and investors and be poised to move ahead in your project management practices. \nTo Qualify for the CAPM Certification ExaminationYou must have: \n\nSecondary degree (high school diploma\, associate’s degree or the global equivalent)\n23 hours of formal project management education completed by the time you apply for the exam (as provided by this course).\n\nThe CAPM® is ranked #1 out of “The 9 Most In-Demand Professional Certifications” according to Entrepreneur Media\, Inc. (source- pmi .org website) \nYour CAPM® Exam Preparation Certification Support \nThis 23-hour course not including the breaks is a lot of information. It is offered as \n9 Half-Day (3 hour) Virtual Sessions – Held Weekly This allows for time to apply the concepts on the job – a key success factor for successful CAPM certification. \nCourse Roadmap to SuccessThe course is based on PMI’s CAPM Exam Content (ECO) Outline released in January 2023. \nDomain 1Project Management Fundamentals and Core ConceptsThis domain focuses on standardized project management terminology\, life cycles\, planning processes/strategies and roles and responsibilities. \nDomain 2Predictive\, Plan Based MethodologiesThis domain focuses on the plan-based approach to managing projects\, creating a project management plan\, schedule\, and change controls. \nDomain 3Agile Frameworks/methodologiesThis domain focuses on adaptive approaches to managing projects\, creating iterations\, and using a servant leadership approach. \nDomain 4Business Analysis FrameworksThis domain focuses on the ‘Why’ of a project\, the business case. Gathering requirements and creating a product roadmap. \nUpon completion of this course\, you are able to \n\nDemonstrate your knowledge of The Exam Content Outline\nGain experience in taking practice tests\nSchedule your CAPM certification exam.\n\nWhat the course IncludesThis course includes 23 hours of instruction offered virtually using Zoom technology. \nYou receive \n\n10-minute breaks at the top of each hour\nCertified training material by PMI with digital access key for the learner to follow during the instructor’s presentation\nExam simulation questions\nOther questions and answers will be available as well\nA Certificate of Completion\nQuick reference cards\, support charts\n\nYou are responsible to obtain support materials (free for PMI Members)\, and to apply\, schedule\, and pay for your CAPM examination.
URL:https://bevaglobal.com/event/capm-virtual-instructor-led-course/
LOCATION:Online Instructor Led
CATEGORIES:Project Management Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260121T150000
DTEND;TZID=America/Toronto:20260401T180000
DTSTAMP:20260415T215104
CREATED:20250814T225433Z
LAST-MODIFIED:20260106T144801Z
UID:38170-1769007600-1775066400@bevaglobal.com
SUMMARY:PMI-ACP® Exam Preparation Certification Course
DESCRIPTION:Course Length: 33 hours including the breaks \nTime: 6pm to 9pm E.T. \nDates: Jan 21\, 28 Feb 4\,11\,18\, 25 Mar 4\,11\,18\, 25 Apr 1. \nProject management is a rapidly growing profession. \nThrough 2020\, 1.57 million new jobs will be created each year and qualified practitioners are in demand. With the PMI-ACP\, you are on the fast track to opportunity. \nObtain an Internationally Recognized Certification The PMI Agile Certified Practitioner (PMI-ACP)® certification is provided through the Project Management Institute (PMI)® – an association with chapters worldwide. The PMI-ACP certification highlights your agile expertise with the industry’s only agnostic\, experienced-based\, ISO-accredited exam. It validates your ability to drive excellence across methodologies\, including Scrum\, Lean\, Kanban\, and more—with a truly agile and a team-centric approach\, this certification is sure to make you stand out among peers\, employers\, and stakeholders alike (source: pmi.org website) \nWho Benefits from the PMI-ACP® Certification If you are looking to solidify your organization’s position within the Project Management profession\, the PMI-ACP demonstrates your understanding of the various project management methodologies defined by the profession’s pre-eminent global standard. You will stand out to customers\, suppliers\, and investors and be poised to move ahead in your project management practices. \nTo Qualify for the PMI-ACP ® Certification Examination You must have: \n\nSecondary degree\, such as a high school diploma\, GED (general educational development)\, or global equivalent\n24 months/2 years of agile experience within the last 5 years (a current PMP® satisfies this requirement but is not mandatory)\n28 hours of training in agile practices\, frameworks\, and methodologies. Candidates with a third-party certification or who have completed a GAC core project management course\, are pre-approved to fulfill this requirement.\n\nYour PMI-ACP® Exam Preparation Certification Support  This 28-hour course not including the breaks is a lot of information. It is offered as 11 Half-Day (3 hour) Virtual Sessions – Held Weekly  This allows for time to apply the concepts on the job – a key success factor for successful PMI-ACP certification. \nCourse Roadmap to Success The course is based on PMI’s PMI-ACP Exam Content (ECO) Outline. The Agile Certified Practitioner (ACP)® Exam Prep Course is designed to be delivered through the PowerPoint deck and is divided into 6 topics\, including an introductory one\, and a conclusion. The course breakdown is as follows: \n\nCourse Introduction\nTopic 1: Mindset\nTopic 2: Leadership\nTopic 3: Product\nTopic 4: Delivery\nCourse Conclusion\n\nUpon completion of this course\, you are able to: \n\nDemonstrate your knowledge of The Exam Content Outline\nGain experience in taking practice tests\nSchedule your PMI-ACP certification exam.\n\nWhat the course Includes This course includes 28 hours of instruction offered virtually using Zoom technology. You receive \n\n10-minute breaks at the top of each hour\nCertified training material by PMI with digital access key for the learner to follow during the instructor’s presentation\nExam simulation questions\nOther questions and answers will be available as well\nA Certificate of Completion\nQuick reference cards\, support charts\n\nYou are responsible to obtain support materials (free for PMI Members)\, and to apply\, schedule\, and pay for your PMI-ACP examination.
URL:https://bevaglobal.com/event/pmi-acp-exam-preparation-certification-course/
LOCATION:Online Instructor Led
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260212T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260415T215104
CREATED:20250412T163708Z
LAST-MODIFIED:20260106T170942Z
UID:37807-1770886800-1770998400@bevaglobal.com
SUMMARY:Conflict Resolution in Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nWelcome to our Conflict Resolution for Commercial Business course\, a dynamic and interactive learning experience designed to equip professionals with the skills needed to effectively manage and resolve workplace conflicts. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nThis course is ideal for professionals looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace. Join us to become more confident in handling conflicts and fostering a collaborative work environment. \n\n\n\n\n\n\n\n\n\nModule 1: Introduction to Conflict Resolution\n\nObjective: Understand the fundamentals of conflict resolution and its importance in the workplace.\nTopics Covered:\n\nDefinition and types of conflict\nThe impact of unresolved conflicts on business performance\nCommon causes of workplace conflict\nThe role of effective communication in conflict resolution\nIntroduction to “Conflict Co.” and the cast of characters\n\n\nActivities:\n\nSelf-assessment quiz on conflict awareness\nIntroductory role-play: “A Day at Conflict Co.” where students observe a typical day and identify potential conflict triggers.\n\n\n\n\nModule 2: Understanding Conflict Dynamics\n\nObjective: Learn the stages of conflict and recognize the dynamics at play in different conflict situations.\nTopics Covered:\n\nThe stages of conflict: pre-conflict\, active conflict\, and post-conflict\nEscalation and de-escalation of conflicts\nPower dynamics and their influence on conflict\nEmotional intelligence in conflict resolution\n\n\nActivities:\n\nRole-play scenario: “The Miscommunication” where students navigate a conflict arising from a simple misunderstanding.\nGroup discussion: Analyzing the power dynamics in the scenario.\n\n\n\n\nModule 3: Conflict Resolution Strategies\n\nObjective: Explore various conflict resolution strategies and learn how to apply them effectively.\nTopics Covered:\n\nThe five conflict resolution styles: Avoiding\, Accommodating\, Competing\, Compromising\, and Collaborating\nWhen and how to use each style\nTechniques for active listening and empathy\nProblem-solving and negotiation skills\n\n\nActivities:\n\nInteractive role-play: “The Team Disagreement” where students practice applying different conflict resolution styles.\nPeer feedback session: Discussing the effectiveness of each strategy used in the scenario.\n\n\n\n\nModule 4: Managing Difficult Conversations\n\nObjective: Gain skills for managing and facilitating difficult conversations in the workplace.\nTopics Covered:\n\nPreparing for difficult conversations\nTechniques for staying calm and focused\nThe importance of clarity and assertiveness\nHandling emotions and resistance\n\n\nActivities:\n\nRole-play scenario: “The Performance Review” where students practice delivering constructive feedback.\nReflection exercise: Identifying personal triggers and strategies to manage them during difficult conversations.\n\n\n\n\nModule 5: Mediation and Third-Party Intervention\n\nObjective: Understand the role of mediation and how to act as a neutral third party in conflict resolution.\nTopics Covered:\n\nThe role of a mediator in conflict resolution\nSteps of the mediation process\nTechniques for impartiality and neutrality\nHandling high-stakes or complex conflicts\n\n\nActivities:\n\nRole-play scenario: “The Mediation” where students act as mediators in a conflict between two departments at Conflict Co.\nGroup debrief: Discussing the challenges and successes of the mediation process.\n\n\n\n\nModule 6: Building a Positive Workplace Culture\n\nObjective: Learn strategies to foster a workplace culture that minimizes conflict and promotes collaboration.\nTopics Covered:\n\nThe role of leadership in conflict prevention\nBuilding trust and open communication\nEncouraging diversity and inclusion to reduce conflict\nContinuous improvement and feedback loops\n\n\nActivities:\n\nFinal role-play: “The Cultural Shift” where students develop and implement a plan to improve the workplace culture at Conflict Co.\nCourse assessment: Comprehensive quiz and reflection paper on key learnings and how they will be applied in the workplace.\n\n\n\n\nFinal Performance Test: Conflict Resolution Scenarios\n\nObjective: Apply all learned concepts in a comprehensive case study involving a series of conflicts at Conflict Co.\nDescription:\n\nStudents will be presented with a detailed case involving multiple characters and conflicts within Conflict Co.\nThey will need to identify the root causes of the conflicts\, apply appropriate resolution strategies\, and propose a plan for improving the overall work environment.\nThe final grade will be assessed based on the depth of analysis\, creativity in resolution strategies\, and feasibility of the proposed plan.\n\n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/conflict-resolution-in-commercial-business-role-playing/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260213T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260415T215104
CREATED:20250901T191210Z
LAST-MODIFIED:20260317T111725Z
UID:38274-1770973200-1770998400@bevaglobal.com
SUMMARY:Customer Services
DESCRIPTION:Customer service skills workshop event by BEVA Global Management \nLearn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nEach and every one of us serves customers\, whether we realize it or not. Maybe you’re on the front lines of a company\, serving the people who buy your products. Perhaps you’re an accountant\, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner\, serving your staff and your customers. \nThe BEVA Customer Services workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques\, dealing with difficult customers\, and generating return business. \nCourse Objectives: \n\nState what customer service means in relation to all your customers\, both internal and external\nRecognize how your attitude affects customer service\nIdentify your customers’ needs\nUse outstanding customer service to generate return business\nBuild good will through in-person customer service\nProvide outstanding customer service over the phone\nConnect with customers through online tools\nDeal with difficult customers\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will know the importance of customer services and its importance to the organization or business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/customer-services/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260213T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260415T215104
CREATED:20260117T204546Z
LAST-MODIFIED:20260117T204826Z
UID:38793-1770973200-1770998400@bevaglobal.com
SUMMARY:Job Search Skills
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nSearching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly\, where do you find help when you need it? \nThe Job Search Skills workshop will give you the answers to all these questions\, plus a plan to get you to a new job within a month. After completing this program\, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for. \n.Course Objectives: \n\nDefine your objectives and purpose in your search for employment.\nHelp you establish SMART goals in the job-hunting process.\nAssist you in developing a first month plan of action for your job search.\nCraft an effective resume.\nForm an attractive cover letter.\nDevelop and present a portfolio of your prior work.\nLearn networking skills in finding leads for jobs.\nEfficiently get interviews and thrive in the interview process.\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the importance of knowing various job skills to land a job. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/job-search-skills/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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