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UID:38810-1774531800-1779375600@bevaglobal.com
SUMMARY:Essentials of Government Transformation Management
DESCRIPTION:The Essentials of Government Transformation Management is a one-of-a-kind course designed to equip public servants and government consultants with the skills and confidence for improving performance in complex public-sector environments. \nThis is the only course that integrates 1) management consulting / business analysis\, 3) project management\, and 4) people change management into a single\, coherent transformation framework & cohort\, specifically designed for government environments\, \n… fully compliant with Treasury Board of Canada Secretariat (TBS) policies and directives\, ensuring direct applicability within federal\, provincial\, and broader public-sector contexts. \nParticipants learn how to move from a clear problem statement to measurable operational outcomes\, transforming people\, processes\, assets\, and technology to achieve enhanced operational performance. \nIn times of government budget constraints and workforce pressures\, the efficiencies of the framework are specifically designed to help organizations do more with less by improving prioritization\, execution coherence\, and benefits realization. \nThe course is delivered by a fellow Certified Government Transformation Manager® (from the Government Transformation Management Institute – GTMI.world) and is based on a proven framework already applied by more than 300 public servants across multiple federal departments and agencies. \n \nWho is this course for: \n\nPublic Servants and Government Consultants\n…participating in the transformation of people and/or process and/or assets (real property or engineering assets) and/or technology (IT) to enhance operational performance\n…such as (but not limited to):\n\nbusiness side representatives (operations)\ninvestment & portfolio managers\nbusiness analysis\nsolution designers (IT and/or real property)\nproject managers and change managers\n…looking to improve their contribution and confidence in government transformation\n\n\n\nCourse Delivery    \n\nVirtual Instructor led by a Certified Government Transformation Manager (CGTM)\n9 lessons of 90 minutes each\,\nOne lesson per week\, allowing you to continue your day-to-day responsibilities\nOptional exam (open book) and certification\nOptional lesson follow-up discussions/workshops\nOptional private group cohorts are available\nAvailable in French as well\n\nLearning Objectives:  The participants will learn: \n\nThe 8 phases of the government transformation management “Framework”\nThe 6 Knowledge Areas of transformation management\nHow to better contribute in Government Transformations\n…to ultimately meet expected business outcomes as efficiently and as quickly as possible\n\nCourse Outline: \n\nLesson 1 – Introduction to the Government Transformation Management framework (GTMF)\nLesson 2 – Framework Phase 1 – Proposing an Opportunity (via the Concept Case)\nLesson 3 – Framework Phase 2 – Planning the Diagnosis/Business\nLesson 4 – Framework Phase 3 – Diagnosis & Solution Definition\nLesson 5 – Framework Phase 4 – Proposing a Project (via the Business Case)\nLesson 6 – Framework Phase 5 – Initiating a project (via the Project Charter)\nLesson 7 – Framework Phase 6 – Planning the Project (via the Project Management Plan)\nLesson 8 – Framework Phase 7 – Executing the project / Implementation the solution\nLesson 9 – Framework Phase 8 – Transformation Close-Out\n\nSupplement Material \n\nCourse lesson content (prior to the lesson)\nTransformation Tools / Templates\nExam\nCGTM Certification\n\nNote: Course outline may be subject to change
URL:https://bevaglobal.com/event/essentials-of-government-transformation-management/
LOCATION:Online Instructor Led
CATEGORIES:Management and Supervisory Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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DTSTART;TZID=America/Toronto:20260521T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260415T215101
CREATED:20250412T164204Z
LAST-MODIFIED:20260227T155224Z
UID:37806-1779354000-1779465600@bevaglobal.com
SUMMARY:Dealing with Challenging People in a Difficult Environment - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals.\n\n\n\n\n\n\n\nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the BEVA “Dealing with Challenging People in a Difficult Environment” course! In today’s fast-paced\, high-stakes business world\, the ability to handle challenging individuals and navigate difficult environments is a crucial skill for personal and professional success. This course is designed to equip you with the tools\, strategies\, and confidence to effectively manage interactions with difficult personalities\, resolve conflicts\, and maintain your well-being in high-pressure situations. \nThroughout BEVA this course\, you will engage in a series of immersive role-playing scenarios featuring characters from our fictional company\, “Challenges Co.” These scenarios are designed to simulate real-life workplace dynamics\, allowing you to practice and refine your skills in a safe and supportive environment. Whether you’re dealing with an aggressive colleague\, a passive-aggressive manager\, or a critical client\, this course will provide you with practical\, actionable strategies for overcoming these obstacles and maintaining your professionalism. \nBy the end of this course\, you will: \n\nUnderstand the root causes of difficult behavior and how it affects the workplace.\nDevelop conflict resolution skills that help you manage and resolve tensions constructively.\nEnhance your communication techniques to handle difficult conversations with poise and clarity.\nLearn how to set boundaries and assert yourself confidently in challenging situations.\nBuild resilience and manage stress effectively in tough environments.\n\nThis course is ideal for professionals at all levels who want to strengthen their ability to handle difficult people and situations\, whether you’re leading a team\, collaborating with colleagues\, or managing client relationships. Through role-play\, interactive discussions\, and reflective exercises\, you will leave this course better prepared to turn challenging interactions into opportunities for growth and success. \nWe look forward to seeing you thrive in even the most difficult environments! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nModule 1: Understanding Difficult Personalities\nObjective:\nLearners will identify and understand the types of challenging personalities they might encounter in a workplace. \nKey Topics: \n\nIntroduction to difficult personality types (e.g.\, aggressor\, passive-aggressive\, pessimist\, know-it-all)\nPsychological and emotional factors behind difficult behavior\nImpact of difficult personalities on team dynamics and productivity\nRole-Play Scenario: Learners will engage with characters from “Challenges Co.” who exhibit challenging personality traits. They will analyze the behavior and discuss appropriate responses.\n\nActivities: \n\nGroup discussions\nScenario-based role-playing\nReflection on personal experiences\n\nModule 2: Managing Conflict with Difficult People\nObjective:\nLearners will develop techniques to manage and resolve conflict in the workplace\, especially when dealing with difficult personalities. \nKey Topics: \n\nIdentifying conflict triggers\nConflict resolution styles and techniques (collaborative\, compromising\, avoiding\, etc.)\nRole of emotional intelligence in conflict management\nRole-Play Scenario: Learners will mediate a conflict at “Challenges Co.” involving difficult personalities\, practicing de-escalation and resolution techniques.\n\nActivities: \n\nRole-playing with group feedback\nConflict style assessment\nInteractive discussions on real-world scenarios\n\nModule 3: Communicating Effectively with Challenging Individuals\nObjective:\nLearners will practice communication strategies for navigating conversations with difficult colleagues and superiors. \nKey Topics: \n\nActive listening and empathy in difficult conversations\nNon-verbal communication cues\nDealing with defensiveness and hostility\nRole-Play Scenario: Learners will engage in challenging conversations with different “Challenges Co.” characters\, using communication strategies to achieve positive outcomes.\n\nActivities: \n\nCommunication drills\nRole-playing feedback and debriefing\nExercises in empathy and reframing\n\nModule 4: Setting Boundaries and Assertiveness\nObjective:\nLearners will learn how to set personal and professional boundaries and be assertive in difficult situations. \nKey Topics: \n\nThe importance of setting clear boundaries\nDifferentiating between passive\, aggressive\, and assertive communication\nTechniques for maintaining professionalism under pressure\nRole-Play Scenario: Learners will practice asserting boundaries with demanding or unreasonable “Challenges Co.” characters.\n\nActivities: \n\nBoundary-setting exercises\nAssertiveness training through role-play\nGroup reflections on successful strategies\n\nModule 5: Handling Difficult Conversations with Superiors\nObjective:\nLearners will gain the confidence to navigate challenging conversations with higher-ups or authority figures. \nKey Topics: \n\nApproaching difficult conversations with managers or leadership\nMaintaining professionalism while advocating for oneself\nHandling criticism and feedback in high-pressure situations\nRole-Play Scenario: Learners will simulate difficult conversations with superiors at “Challenges Co.” to resolve issues while maintaining professionalism.\n\nActivities: \n\nScenario-based role-playing with peer feedback\nSelf-assessment exercises on confidence and professionalism\nDiscussion on real-world application of techniques\n\nModule 6: Building Resilience and Stress Management\nObjective:\nLearners will develop resilience and stress management techniques to cope with the pressures of dealing with challenging people. \nKey Topics: \n\nRecognizing signs of burnout and stress in difficult environments\nBuilding mental resilience and emotional stability\nTechniques for maintaining well-being in a challenging workplace\nRole-Play Scenario: Learners will face a series of escalating challenges from “Challenges Co.” characters while practicing stress management and resilience-building strategies.\n\nActivities: \n\nGroup discussion on stress triggers\nRole-play with stress-management techniques\nPersonal reflection on emotional resilience strategies\n\nFinal Wrap-Up:\n\nReview of key lessons learned from the role-playing scenarios and discussions.\nOpen Q&A session.\nReflection on how to apply these skills in the real world.\n\nThis course outline ensures that learners not only understand the theory behind dealing with difficult people but also practice these skills through immersive role-play scenarios\, preparing them for real-life challenges. \nConclusion \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients-2/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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