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SUMMARY:Dealing with Difficult Situations and Challenging People - Webinar
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nWebinar Length: 2 hours \nTarget Audience: General \n\nLearning Objectives:\nUnpleasant and stressful it may be\, dealing with difficult situations is a challenge every service provider and employee will encounter. It is possible to respond effectively\, proactively and a supportive manner when engaged in a difficult conversation or faced with a difficult situation. In this BEVA webinar the participant will learn how to respond in a manner that can shift an unpleasant situation into one of mutual learning and future opportunities. \nParticipants will be able to: \n\nAcquire and practice skills\, techniques and methods of dealing with situations and people with greater confidence\nDevelop abilities to listen actively and empathize\nLearn self-regulation strategies to reduce stress when encountering difficult situations\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThe learners will look at various ways to deal with difficult situations and challenging people. \nWebinar Evaluation \n A webinar evaluation will be completed by the learners once the webinar is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the webinar. \nNote: The webinar outline may be subject to change.
URL:https://bevaglobal.com/event/dealing-with-difficult-situations-and-challenging-people-webinar/
LOCATION:Online Instructor Led
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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