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SUMMARY:Customer Service - Webinar
DESCRIPTION:Customer service skills webinar event by BEVA Global Management \nLearn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nWebinar Length: 2 hours \nTarget Audience: General \nEach and every one of us serves customers\, whether we realize it or not. Maybe you’re on the front lines of a company\, serving the people who buy your products. Perhaps you’re an accountant\, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner\, serving your staff and your customers. \nThe BEVA Customer Services webinar will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques\, dealing with difficult customers\, and generating return business. \nWebinar Objectives: \n\nState what customer service means in relation to all your customers\, both internal and external\nRecognize how your attitude affects customer service\nIdentify your customers’ needs\nUse outstanding customer service to generate return business\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThe learners will know the importance of customer services and its importance to the organization or business. \nWebinar Evaluation \n A webinar evaluation will be completed by the learners once the webinar is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the webinar. \nNote: The webinar outline may be subject to change. \n“Available for private team delivery”
URL:https://bevaglobal.com/event/customer-service-webinar/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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