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DTSTART;TZID=America/Toronto:20260205T090000
DTEND;TZID=America/Toronto:20260206T160000
DTSTAMP:20260525T035827
CREATED:20250412T161157Z
LAST-MODIFIED:20251206T201434Z
UID:37799-1770282000-1770393600@bevaglobal.com
SUMMARY:Communicating Effectively in a Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the “Communicating Effectively in a Commercial Business” role playing for managers course! Communication is the cornerstone of success in any business environment. Whether you are interacting with colleagues\, clients\, or stakeholders\, the way you communicate has a significant impact on your relationships and the overall effectiveness of your work. \nThis BEVA course is designed to help you master the art of clear\, confident\, and impactful communication. Through a combination of interactive role-playing scenarios\, reflective exercises\, and practical strategies\, you will learn how to enhance your communication skills in various contexts\, including face-to-face conversations\, virtual meetings\, and cross-cultural interactions. \nYou will be introduced to a fictional company called ‘Great Communications Co.’\, where you will step into the shoes of its employees. These characters will help you practice and refine your communication techniques in realistic\, everyday workplace situations. The immersive scenarios are tailored to challenge your communication skills\, enabling you to give and receive feedback\, handle difficult conversations\, and navigate virtual communication with ease. \nBy the end of this course\, you will have gained a deep understanding of how to communicate effectively in professional environments\, leaving you better equipped to foster positive relationships\, resolve conflicts\, and contribute to a thriving\, collaborative workplace. \nLet’s embark on this journey towards more effective communication! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\n  \n\n\n\n\n\n\n\n\nModule 1: Foundations of Effective Communication\n\nLearning Objectives:\n\nUnderstand the basics of communication.\nIdentify barriers to effective communication.\nExplore various communication styles and their impact on workplace interactions.\n\n\nRole-Playing Scenario:\n\nScenario: Introduction to ‘Great Communications Co.’ Characters.\nFocus: Two colleagues\, one with a direct communication style and another with a passive approach\, need to collaborate on a project. Explore the challenges they face and how to bridge their communication gap.\n\n\nActivities:\n\nCommunication styles assessment.\nReflection on personal communication barriers.\n\n\n\nModule 2: Active Listening and Non-Verbal Communication\n\nLearning Objectives:\n\nMaster the art of active listening.\nRecognize the role of non-verbal cues in communication.\nEnhance awareness of body language and tone in professional conversations.\n\n\nRole-Playing Scenario:\n\nScenario: A manager at ‘Great Communications Co.’ conducts a one-on-one meeting with an employee. Focus on demonstrating effective active listening and reading non-verbal cues.\n\n\nActivities:\n\nBody language analysis.\nListening skills exercise with feedback.\n\n\n\nModule 3: Communicating Across Cultures\n\nLearning Objectives:\n\nUnderstand cultural differences in communication.\nLearn how to adapt communication styles in a multicultural environment.\nDevelop empathy and flexibility in cross-cultural interactions.\n\n\nRole-Playing Scenario:\n\nScenario: A global team at ‘Great Communications Co.’ collaborates on a project. Explore misunderstandings due to cultural differences and how to resolve them.\n\n\nActivities:\n\nCultural communication style comparison.\nGroup discussions on cultural assumptions.\n\n\n\nModule 4: Giving and Receiving Constructive Feedback\n\nLearning Objectives:\n\nLearn to give constructive feedback in a professional and respectful manner.\nDevelop strategies for receiving feedback without becoming defensive.\nCreate an environment of trust and open communication.\n\n\nRole-Playing Scenario:\n\nScenario: A supervisor at ‘Great Communications Co.’ provides performance feedback to a team member. Practice delivering feedback and navigating challenging responses.\n\n\nActivities:\n\nFeedback formulation and role-play.\nSelf-reflection on receiving feedback.\n\n\n\nModule 5: Managing Difficult Conversations\n\nLearning Objectives:\n\nPrepare for and handle difficult conversations in the workplace.\nDevelop strategies for staying calm and professional during conflicts.\nLearn techniques for de-escalating tense situations.\n\n\nRole-Playing Scenario:\n\nScenario: Two employees at ‘Great Communications Co.’ have a disagreement about a project deadline. Practice managing the conversation while maintaining professionalism.\n\n\nActivities:\n\nDifficult conversation scripting and role-play.\nGroup analysis of communication breakdowns.\n\n\n\nModule 6: Enhancing Virtual Communication\n\nLearning Objectives:\n\nImprove communication skills in virtual settings (e.g.\, video conferencing\, emails\, instant messaging).\nLearn best practices for clarity\, engagement\, and professionalism in virtual communication.\nOvercome challenges of remote communication\, such as misinterpretation and lack of non-verbal cues.\n\n\nRole-Playing Scenario:\n\nScenario: A remote team at ‘Great Communications Co.’ navigates a virtual meeting to discuss a critical project update. Focus on clear messaging and handling misunderstandings.\n\n\nActivities:\n\nVirtual meeting role-play.\nDiscussion on remote communication challenges and solutions.\n\n\n\nCourse Summary and Wrap-Up:\n\nReview key communication strategies learned throughout the course.\nParticipants reflect on personal growth and areas for continued improvement.\nFinal group discussion on how to implement effective communication strategies in real-world business settings.\n\nThis course design integrates practical scenarios with the characters from ‘Great Communications Co.’ and emphasizes skills development through role-playing. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260212T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260525T035827
CREATED:20250412T163708Z
LAST-MODIFIED:20260106T170942Z
UID:37807-1770886800-1770998400@bevaglobal.com
SUMMARY:Conflict Resolution in Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nWelcome to our Conflict Resolution for Commercial Business course\, a dynamic and interactive learning experience designed to equip professionals with the skills needed to effectively manage and resolve workplace conflicts. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nThis course is ideal for professionals looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace. Join us to become more confident in handling conflicts and fostering a collaborative work environment. \n\n\n\n\n\n\n\n\n\nModule 1: Introduction to Conflict Resolution\n\nObjective: Understand the fundamentals of conflict resolution and its importance in the workplace.\nTopics Covered:\n\nDefinition and types of conflict\nThe impact of unresolved conflicts on business performance\nCommon causes of workplace conflict\nThe role of effective communication in conflict resolution\nIntroduction to “Conflict Co.” and the cast of characters\n\n\nActivities:\n\nSelf-assessment quiz on conflict awareness\nIntroductory role-play: “A Day at Conflict Co.” where students observe a typical day and identify potential conflict triggers.\n\n\n\n\nModule 2: Understanding Conflict Dynamics\n\nObjective: Learn the stages of conflict and recognize the dynamics at play in different conflict situations.\nTopics Covered:\n\nThe stages of conflict: pre-conflict\, active conflict\, and post-conflict\nEscalation and de-escalation of conflicts\nPower dynamics and their influence on conflict\nEmotional intelligence in conflict resolution\n\n\nActivities:\n\nRole-play scenario: “The Miscommunication” where students navigate a conflict arising from a simple misunderstanding.\nGroup discussion: Analyzing the power dynamics in the scenario.\n\n\n\n\nModule 3: Conflict Resolution Strategies\n\nObjective: Explore various conflict resolution strategies and learn how to apply them effectively.\nTopics Covered:\n\nThe five conflict resolution styles: Avoiding\, Accommodating\, Competing\, Compromising\, and Collaborating\nWhen and how to use each style\nTechniques for active listening and empathy\nProblem-solving and negotiation skills\n\n\nActivities:\n\nInteractive role-play: “The Team Disagreement” where students practice applying different conflict resolution styles.\nPeer feedback session: Discussing the effectiveness of each strategy used in the scenario.\n\n\n\n\nModule 4: Managing Difficult Conversations\n\nObjective: Gain skills for managing and facilitating difficult conversations in the workplace.\nTopics Covered:\n\nPreparing for difficult conversations\nTechniques for staying calm and focused\nThe importance of clarity and assertiveness\nHandling emotions and resistance\n\n\nActivities:\n\nRole-play scenario: “The Performance Review” where students practice delivering constructive feedback.\nReflection exercise: Identifying personal triggers and strategies to manage them during difficult conversations.\n\n\n\n\nModule 5: Mediation and Third-Party Intervention\n\nObjective: Understand the role of mediation and how to act as a neutral third party in conflict resolution.\nTopics Covered:\n\nThe role of a mediator in conflict resolution\nSteps of the mediation process\nTechniques for impartiality and neutrality\nHandling high-stakes or complex conflicts\n\n\nActivities:\n\nRole-play scenario: “The Mediation” where students act as mediators in a conflict between two departments at Conflict Co.\nGroup debrief: Discussing the challenges and successes of the mediation process.\n\n\n\n\nModule 6: Building a Positive Workplace Culture\n\nObjective: Learn strategies to foster a workplace culture that minimizes conflict and promotes collaboration.\nTopics Covered:\n\nThe role of leadership in conflict prevention\nBuilding trust and open communication\nEncouraging diversity and inclusion to reduce conflict\nContinuous improvement and feedback loops\n\n\nActivities:\n\nFinal role-play: “The Cultural Shift” where students develop and implement a plan to improve the workplace culture at Conflict Co.\nCourse assessment: Comprehensive quiz and reflection paper on key learnings and how they will be applied in the workplace.\n\n\n\n\nFinal Performance Test: Conflict Resolution Scenarios\n\nObjective: Apply all learned concepts in a comprehensive case study involving a series of conflicts at Conflict Co.\nDescription:\n\nStudents will be presented with a detailed case involving multiple characters and conflicts within Conflict Co.\nThey will need to identify the root causes of the conflicts\, apply appropriate resolution strategies\, and propose a plan for improving the overall work environment.\nThe final grade will be assessed based on the depth of analysis\, creativity in resolution strategies\, and feasibility of the proposed plan.\n\n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/conflict-resolution-in-commercial-business-role-playing/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260219T090000
DTEND;TZID=America/Toronto:20260220T160000
DTSTAMP:20260525T035827
CREATED:20250412T202220Z
LAST-MODIFIED:20251206T202457Z
UID:37823-1771491600-1771603200@bevaglobal.com
SUMMARY:Mastering Time Management & Prioritization - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the Mastering Time Management & Prioritization course\, designed to empower you with the essential skills to maximize productivity\, reduce stress\, and achieve greater work-life balance. \nIn a fast-paced business environment\, mastering time management and prioritization is key to both individual and organizational success. Effective management of your time and tasks allows you to focus on what matters most\, meet deadlines\, and maintain high performance\, all while minimizing burnout. \nThis BEVA course is built around practical strategies and role-playing exercises to help you enhance your time management abilities. Throughout the modules\, you’ll interact with scenarios set in our fictional company\, On Time Co.\, where you’ll face common workplace challenges such as managing competing deadlines\, prioritizing tasks\, and handling distractions. These immersive\, hands-on experiences will give you the opportunity to apply time management tools in real-world situations\, ensuring that the lessons are not just theoretical but actionable. \nBy the end of this course\, you’ll be equipped to create effective schedules\, prioritize with confidence\, and navigate the daily demands of your role with greater ease and efficiency. Whether you’re looking to better manage your workload\, improve team collaboration\, or simply gain control of your time\, this course will provide the strategies and insights you need. \nLet’s embark on the journey to mastering your time and achieving your goals more effectively! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nCourse Overview:\nThis course is designed to help participants develop effective time management skills and prioritize tasks efficiently. Through interactive role-playing scenarios within the fictional company “On Time Co.\,” participants will engage with realistic workplace situations and characters to practice key techniques. \nLearning Objectives:\n\nDevelop strategies to manage time efficiently in the workplace.\nLearn prioritization methods for handling tasks with different levels of urgency.\nUnderstand the impact of effective time management on productivity and stress reduction.\nUse tools and techniques to plan and organize workloads effectively.\n\nModule 1: Introduction to Time Management at On Time Co.\n\nTopics Covered:\n\nThe importance of time management in business settings.\nOverview of the key principles: planning\, prioritizing\, and delegating.\nCommon challenges at On Time Co. related to time management.\n\n\nScenario:\nThe manager at On Time Co. assigns multiple projects to the team. The participant must decide how to organize and approach the tasks efficiently\, avoiding common pitfalls like procrastination.\n\nModule 2: Prioritization Techniques\n\nTopics Covered:\n\nThe Eisenhower Matrix: Urgent vs. Important tasks.\nABCDE prioritization method.\nDealing with conflicting priorities and deadlines.\n\n\nScenario:\nParticipants take on the role of a project coordinator at On Time Co.\, receiving requests from different departments. They must use prioritization techniques to determine which tasks to handle first while maintaining communication with stakeholders.\n\nModule 3: Time Blocking and Scheduling\n\nTopics Covered:\n\nTime-blocking techniques to improve focus and productivity.\nUsing calendars and scheduling tools effectively.\nHow to handle unexpected interruptions and re-adjust schedules.\n\n\nScenario:\nA day in the life of an On Time Co. employee\, managing time blocks for meetings\, deep work\, and unexpected interruptions. The participant must maintain productivity despite distractions and shifting priorities.\n\nModule 4: Delegating and Managing Workloads\n\nTopics Covered:\n\nThe art of delegation and trusting team members.\nIdentifying tasks that can be delegated.\nMonitoring progress and ensuring accountability without micromanaging.\n\n\nScenario:\nParticipants role-play as a department manager who needs to delegate responsibilities to team members. They must choose which tasks to delegate\, communicate effectively\, and ensure follow-up on progress.\n\nModule 5: Overcoming Time Management Challenges\n\nTopics Covered:\n\nDealing with procrastination and perfectionism.\nStrategies for managing burnout and work-life balance.\nCase studies of successful time management at On Time Co.\n\n\nScenario:\nParticipants are assigned a tight deadline for an important project at On Time Co. They need to manage procrastination\, overcome distractions\, and balance personal well-being while meeting the deadline.\n\nModule 6: Review and Real-World Application\n\nTopics Covered:\n\nRecap of key tools and techniques.\nPersonalized time management plans.\nApplying time management lessons to real-world scenarios beyond On Time Co.\n\n\nScenario:\nParticipants will assess their own real-life workloads and develop a personalized time management and prioritization strategy. They will present this plan as if they are discussing it with their manager at On Time Co.\n\nFinal Assessment:\n\nCapstone Scenario:\nParticipants will be presented with a comprehensive scenario at On Time Co. involving multiple projects\, conflicting priorities\, team management challenges\, and tight deadlines. Their task is to use the time management tools learned throughout the course to develop a plan to handle the situation effectively.\n\nCourse Resources:\n\nTime Management Templates (e.g.\, calendars\, to-do lists\, prioritization grids).\nAccess to time-tracking and scheduling tools.\nInteractive workbooks and checklists for self-assessment and improvement.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/mastering-time-management-prioritization-role-playing-for-business-managers/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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