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DTSTART;TZID=America/Toronto:20260521T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260525T025537
CREATED:20250412T164204Z
LAST-MODIFIED:20260227T155224Z
UID:37806-1779354000-1779465600@bevaglobal.com
SUMMARY:Dealing with Challenging People in a Difficult Environment - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals.\n\n\n\n\n\n\n\nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the BEVA “Dealing with Challenging People in a Difficult Environment” course! In today’s fast-paced\, high-stakes business world\, the ability to handle challenging individuals and navigate difficult environments is a crucial skill for personal and professional success. This course is designed to equip you with the tools\, strategies\, and confidence to effectively manage interactions with difficult personalities\, resolve conflicts\, and maintain your well-being in high-pressure situations. \nThroughout BEVA this course\, you will engage in a series of immersive role-playing scenarios featuring characters from our fictional company\, “Challenges Co.” These scenarios are designed to simulate real-life workplace dynamics\, allowing you to practice and refine your skills in a safe and supportive environment. Whether you’re dealing with an aggressive colleague\, a passive-aggressive manager\, or a critical client\, this course will provide you with practical\, actionable strategies for overcoming these obstacles and maintaining your professionalism. \nBy the end of this course\, you will: \n\nUnderstand the root causes of difficult behavior and how it affects the workplace.\nDevelop conflict resolution skills that help you manage and resolve tensions constructively.\nEnhance your communication techniques to handle difficult conversations with poise and clarity.\nLearn how to set boundaries and assert yourself confidently in challenging situations.\nBuild resilience and manage stress effectively in tough environments.\n\nThis course is ideal for professionals at all levels who want to strengthen their ability to handle difficult people and situations\, whether you’re leading a team\, collaborating with colleagues\, or managing client relationships. Through role-play\, interactive discussions\, and reflective exercises\, you will leave this course better prepared to turn challenging interactions into opportunities for growth and success. \nWe look forward to seeing you thrive in even the most difficult environments! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nModule 1: Understanding Difficult Personalities\nObjective:\nLearners will identify and understand the types of challenging personalities they might encounter in a workplace. \nKey Topics: \n\nIntroduction to difficult personality types (e.g.\, aggressor\, passive-aggressive\, pessimist\, know-it-all)\nPsychological and emotional factors behind difficult behavior\nImpact of difficult personalities on team dynamics and productivity\nRole-Play Scenario: Learners will engage with characters from “Challenges Co.” who exhibit challenging personality traits. They will analyze the behavior and discuss appropriate responses.\n\nActivities: \n\nGroup discussions\nScenario-based role-playing\nReflection on personal experiences\n\nModule 2: Managing Conflict with Difficult People\nObjective:\nLearners will develop techniques to manage and resolve conflict in the workplace\, especially when dealing with difficult personalities. \nKey Topics: \n\nIdentifying conflict triggers\nConflict resolution styles and techniques (collaborative\, compromising\, avoiding\, etc.)\nRole of emotional intelligence in conflict management\nRole-Play Scenario: Learners will mediate a conflict at “Challenges Co.” involving difficult personalities\, practicing de-escalation and resolution techniques.\n\nActivities: \n\nRole-playing with group feedback\nConflict style assessment\nInteractive discussions on real-world scenarios\n\nModule 3: Communicating Effectively with Challenging Individuals\nObjective:\nLearners will practice communication strategies for navigating conversations with difficult colleagues and superiors. \nKey Topics: \n\nActive listening and empathy in difficult conversations\nNon-verbal communication cues\nDealing with defensiveness and hostility\nRole-Play Scenario: Learners will engage in challenging conversations with different “Challenges Co.” characters\, using communication strategies to achieve positive outcomes.\n\nActivities: \n\nCommunication drills\nRole-playing feedback and debriefing\nExercises in empathy and reframing\n\nModule 4: Setting Boundaries and Assertiveness\nObjective:\nLearners will learn how to set personal and professional boundaries and be assertive in difficult situations. \nKey Topics: \n\nThe importance of setting clear boundaries\nDifferentiating between passive\, aggressive\, and assertive communication\nTechniques for maintaining professionalism under pressure\nRole-Play Scenario: Learners will practice asserting boundaries with demanding or unreasonable “Challenges Co.” characters.\n\nActivities: \n\nBoundary-setting exercises\nAssertiveness training through role-play\nGroup reflections on successful strategies\n\nModule 5: Handling Difficult Conversations with Superiors\nObjective:\nLearners will gain the confidence to navigate challenging conversations with higher-ups or authority figures. \nKey Topics: \n\nApproaching difficult conversations with managers or leadership\nMaintaining professionalism while advocating for oneself\nHandling criticism and feedback in high-pressure situations\nRole-Play Scenario: Learners will simulate difficult conversations with superiors at “Challenges Co.” to resolve issues while maintaining professionalism.\n\nActivities: \n\nScenario-based role-playing with peer feedback\nSelf-assessment exercises on confidence and professionalism\nDiscussion on real-world application of techniques\n\nModule 6: Building Resilience and Stress Management\nObjective:\nLearners will develop resilience and stress management techniques to cope with the pressures of dealing with challenging people. \nKey Topics: \n\nRecognizing signs of burnout and stress in difficult environments\nBuilding mental resilience and emotional stability\nTechniques for maintaining well-being in a challenging workplace\nRole-Play Scenario: Learners will face a series of escalating challenges from “Challenges Co.” characters while practicing stress management and resilience-building strategies.\n\nActivities: \n\nGroup discussion on stress triggers\nRole-play with stress-management techniques\nPersonal reflection on emotional resilience strategies\n\nFinal Wrap-Up:\n\nReview of key lessons learned from the role-playing scenarios and discussions.\nOpen Q&A session.\nReflection on how to apply these skills in the real world.\n\nThis course outline ensures that learners not only understand the theory behind dealing with difficult people but also practice these skills through immersive role-play scenarios\, preparing them for real-life challenges. \nConclusion \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients-2/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260409T090000
DTEND;TZID=America/Toronto:20260410T160000
DTSTAMP:20260525T025537
CREATED:20250414T180521Z
LAST-MODIFIED:20260226T202119Z
UID:37829-1775725200-1775836800@bevaglobal.com
SUMMARY:Motivating Your Employees in a Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with ChatGPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the BEVA “Motivating Your Employees in a Commercial Business” course\, designed to equip leaders and managers with the essential skills and strategies needed to inspire and maintain high levels of motivation within their teams. \nIn today’s competitive business environment\, understanding how to keep employees engaged\, motivated\, and satisfied is key to driving performance and achieving long-term success. This course will take you on a practical journey through the principles of employee motivation\, focusing on both the psychological factors and real-world practices that influence it. \nThrough six interactive modules\, you will: \n\nExplore the science and theories behind motivation.\nUnderstand how your leadership style directly impacts your team’s morale.\nLearn to foster a work environment where motivation thrives naturally.\nTailor motivation techniques to fit the unique needs of your employees.\nIdentify and address signs of demotivation before they affect performance.\nDevelop long-term strategies that sustain motivation and prevent burnout.\n\nThe course leverages realistic role-playing scenarios set in The Great Motivator Co.\, a fictional company that mirrors the challenges faced in today’s workplaces. You’ll engage in hands-on exercises\, decision-making activities\, and personalized reflections\, all designed to deepen your understanding of motivational dynamics and enhance your ability to lead effectively. \nBy the end of this course\, you will be equipped with actionable strategies to boost motivation within your team\, driving higher engagement\, productivity\, and satisfaction across your organization. \nLet’s get started on this exciting journey towards becoming a master motivator! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nModule 1: Understanding Motivation\nObjective: Explore what motivates employees and the science behind motivation in the workplace. \n\nIntroduction to Employee Motivation\n\nDefining motivation and its impact on productivity.\nTheories of motivation (Maslow’s Hierarchy\, Herzberg’s Two-Factor Theory\, etc.).\n\n\nRole-Play Scenario: Motivational Baseline\n\nScenario: Meet the employees of The Great Motivator Co. and identify their individual motivators through one-on-one discussions.\nDebrief: How different people are driven by different factors.\n\n\nPractical Exercise: Identify motivators in your own team.\n\n\nModule 2: Motivating Through Effective Leadership\nObjective: Understand how leadership styles influence motivation. \n\nTypes of Leadership and Their Impact on Motivation\n\nAutocratic vs. Democratic leadership and their effects on morale.\nHow transformational leadership inspires and motivates.\n\n\nRole-Play Scenario: Leading with Purpose\n\nScenario: The manager of The Great Motivator Co. must adjust their leadership style to motivate a disengaged team.\nDebrief: Analyze the impact of the manager’s actions on employee engagement.\n\n\nPractical Exercise: Reflect on your leadership style.\n\n\nModule 3: Creating a Motivating Environment\nObjective: Learn to foster a workplace culture that naturally motivates employees. \n\nBuilding a Positive and Supportive Culture\n\nEncouraging teamwork\, recognition\, and autonomy.\nThe role of work-life balance in sustaining motivation.\n\n\nRole-Play Scenario: Building a Culture of Motivation\n\nScenario: Create and implement a team-building initiative at The Great Motivator Co. to improve workplace morale.\nDebrief: Discuss the effectiveness of culture-driven initiatives.\n\n\nPractical Exercise: Identify cultural shifts to enhance motivation.\n\n\nModule 4: Personalizing Motivation Techniques\nObjective: Tailor motivational techniques to the individual needs of your employees. \n\nAdapting Strategies to Individuals\n\nHow to identify intrinsic vs. extrinsic motivators.\nThe power of recognition\, rewards\, and career development.\n\n\nRole-Play Scenario: Personalizing Incentives\n\nScenario: Tailor motivational incentives for different employees at The Great Motivator Co. based on their unique needs and preferences.\nDebrief: Evaluate the effectiveness of personalized approaches.\n\n\nPractical Exercise: Develop a personalized incentive plan for your team.\n\n\nModule 5: Overcoming Demotivation\nObjective: Address factors that demotivate employees and implement strategies to overcome them. \n\nIdentifying the Signs of Demotivation\n\nSpotting early warning signs of burnout\, disengagement\, and frustration.\nStrategies to re-engage demotivated employees.\n\n\nRole-Play Scenario: Confronting Demotivation\n\nScenario: An employee at The Great Motivator Co. is showing signs of demotivation. As their manager\, develop and implement a plan to re-engage them.\nDebrief: Share insights on how to reverse demotivation.\n\n\nPractical Exercise: Create a plan to re-motivate a demotivated employee in your real-life scenario.\n\n\nModule 6: Sustaining Long-Term Motivation\nObjective: Learn how to maintain motivation over time and prevent burnout. \n\nSustaining Motivation in the Long Run\n\nContinuous feedback and goal-setting as tools to maintain motivation.\nAvoiding burnout by balancing workload and recognition.\n\n\nRole-Play Scenario: Sustaining Success\n\nScenario: Implement a long-term motivational strategy at The Great Motivator Co. that includes goal-setting\, recognition\, and career development.\nDebrief: Discuss how continuous motivation efforts can prevent burnout.\n\n\nPractical Exercise: Design a long-term motivational strategy for your own team.\n\n\nCourse Wrap-Up and Reflection\n\nFinal Reflections and Takeaways\n\nShare insights and key learnings from the course.\nGroup discussion on how participants will apply the strategies in their workplaces.\n\n\n\n\n  \n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/motivating-your-employees-in-a-commercial-business-role-playing/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260219T090000
DTEND;TZID=America/Toronto:20260220T160000
DTSTAMP:20260525T025537
CREATED:20250412T202220Z
LAST-MODIFIED:20251206T202457Z
UID:37823-1771491600-1771603200@bevaglobal.com
SUMMARY:Mastering Time Management & Prioritization - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the Mastering Time Management & Prioritization course\, designed to empower you with the essential skills to maximize productivity\, reduce stress\, and achieve greater work-life balance. \nIn a fast-paced business environment\, mastering time management and prioritization is key to both individual and organizational success. Effective management of your time and tasks allows you to focus on what matters most\, meet deadlines\, and maintain high performance\, all while minimizing burnout. \nThis BEVA course is built around practical strategies and role-playing exercises to help you enhance your time management abilities. Throughout the modules\, you’ll interact with scenarios set in our fictional company\, On Time Co.\, where you’ll face common workplace challenges such as managing competing deadlines\, prioritizing tasks\, and handling distractions. These immersive\, hands-on experiences will give you the opportunity to apply time management tools in real-world situations\, ensuring that the lessons are not just theoretical but actionable. \nBy the end of this course\, you’ll be equipped to create effective schedules\, prioritize with confidence\, and navigate the daily demands of your role with greater ease and efficiency. Whether you’re looking to better manage your workload\, improve team collaboration\, or simply gain control of your time\, this course will provide the strategies and insights you need. \nLet’s embark on the journey to mastering your time and achieving your goals more effectively! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nCourse Overview:\nThis course is designed to help participants develop effective time management skills and prioritize tasks efficiently. Through interactive role-playing scenarios within the fictional company “On Time Co.\,” participants will engage with realistic workplace situations and characters to practice key techniques. \nLearning Objectives:\n\nDevelop strategies to manage time efficiently in the workplace.\nLearn prioritization methods for handling tasks with different levels of urgency.\nUnderstand the impact of effective time management on productivity and stress reduction.\nUse tools and techniques to plan and organize workloads effectively.\n\nModule 1: Introduction to Time Management at On Time Co.\n\nTopics Covered:\n\nThe importance of time management in business settings.\nOverview of the key principles: planning\, prioritizing\, and delegating.\nCommon challenges at On Time Co. related to time management.\n\n\nScenario:\nThe manager at On Time Co. assigns multiple projects to the team. The participant must decide how to organize and approach the tasks efficiently\, avoiding common pitfalls like procrastination.\n\nModule 2: Prioritization Techniques\n\nTopics Covered:\n\nThe Eisenhower Matrix: Urgent vs. Important tasks.\nABCDE prioritization method.\nDealing with conflicting priorities and deadlines.\n\n\nScenario:\nParticipants take on the role of a project coordinator at On Time Co.\, receiving requests from different departments. They must use prioritization techniques to determine which tasks to handle first while maintaining communication with stakeholders.\n\nModule 3: Time Blocking and Scheduling\n\nTopics Covered:\n\nTime-blocking techniques to improve focus and productivity.\nUsing calendars and scheduling tools effectively.\nHow to handle unexpected interruptions and re-adjust schedules.\n\n\nScenario:\nA day in the life of an On Time Co. employee\, managing time blocks for meetings\, deep work\, and unexpected interruptions. The participant must maintain productivity despite distractions and shifting priorities.\n\nModule 4: Delegating and Managing Workloads\n\nTopics Covered:\n\nThe art of delegation and trusting team members.\nIdentifying tasks that can be delegated.\nMonitoring progress and ensuring accountability without micromanaging.\n\n\nScenario:\nParticipants role-play as a department manager who needs to delegate responsibilities to team members. They must choose which tasks to delegate\, communicate effectively\, and ensure follow-up on progress.\n\nModule 5: Overcoming Time Management Challenges\n\nTopics Covered:\n\nDealing with procrastination and perfectionism.\nStrategies for managing burnout and work-life balance.\nCase studies of successful time management at On Time Co.\n\n\nScenario:\nParticipants are assigned a tight deadline for an important project at On Time Co. They need to manage procrastination\, overcome distractions\, and balance personal well-being while meeting the deadline.\n\nModule 6: Review and Real-World Application\n\nTopics Covered:\n\nRecap of key tools and techniques.\nPersonalized time management plans.\nApplying time management lessons to real-world scenarios beyond On Time Co.\n\n\nScenario:\nParticipants will assess their own real-life workloads and develop a personalized time management and prioritization strategy. They will present this plan as if they are discussing it with their manager at On Time Co.\n\nFinal Assessment:\n\nCapstone Scenario:\nParticipants will be presented with a comprehensive scenario at On Time Co. involving multiple projects\, conflicting priorities\, team management challenges\, and tight deadlines. Their task is to use the time management tools learned throughout the course to develop a plan to handle the situation effectively.\n\nCourse Resources:\n\nTime Management Templates (e.g.\, calendars\, to-do lists\, prioritization grids).\nAccess to time-tracking and scheduling tools.\nInteractive workbooks and checklists for self-assessment and improvement.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/mastering-time-management-prioritization-role-playing-for-business-managers/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260212T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260525T025537
CREATED:20250412T163708Z
LAST-MODIFIED:20260106T170942Z
UID:37807-1770886800-1770998400@bevaglobal.com
SUMMARY:Conflict Resolution in Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nWelcome to our Conflict Resolution for Commercial Business course\, a dynamic and interactive learning experience designed to equip professionals with the skills needed to effectively manage and resolve workplace conflicts. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nThis course is ideal for professionals looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace. Join us to become more confident in handling conflicts and fostering a collaborative work environment. \n\n\n\n\n\n\n\n\n\nModule 1: Introduction to Conflict Resolution\n\nObjective: Understand the fundamentals of conflict resolution and its importance in the workplace.\nTopics Covered:\n\nDefinition and types of conflict\nThe impact of unresolved conflicts on business performance\nCommon causes of workplace conflict\nThe role of effective communication in conflict resolution\nIntroduction to “Conflict Co.” and the cast of characters\n\n\nActivities:\n\nSelf-assessment quiz on conflict awareness\nIntroductory role-play: “A Day at Conflict Co.” where students observe a typical day and identify potential conflict triggers.\n\n\n\n\nModule 2: Understanding Conflict Dynamics\n\nObjective: Learn the stages of conflict and recognize the dynamics at play in different conflict situations.\nTopics Covered:\n\nThe stages of conflict: pre-conflict\, active conflict\, and post-conflict\nEscalation and de-escalation of conflicts\nPower dynamics and their influence on conflict\nEmotional intelligence in conflict resolution\n\n\nActivities:\n\nRole-play scenario: “The Miscommunication” where students navigate a conflict arising from a simple misunderstanding.\nGroup discussion: Analyzing the power dynamics in the scenario.\n\n\n\n\nModule 3: Conflict Resolution Strategies\n\nObjective: Explore various conflict resolution strategies and learn how to apply them effectively.\nTopics Covered:\n\nThe five conflict resolution styles: Avoiding\, Accommodating\, Competing\, Compromising\, and Collaborating\nWhen and how to use each style\nTechniques for active listening and empathy\nProblem-solving and negotiation skills\n\n\nActivities:\n\nInteractive role-play: “The Team Disagreement” where students practice applying different conflict resolution styles.\nPeer feedback session: Discussing the effectiveness of each strategy used in the scenario.\n\n\n\n\nModule 4: Managing Difficult Conversations\n\nObjective: Gain skills for managing and facilitating difficult conversations in the workplace.\nTopics Covered:\n\nPreparing for difficult conversations\nTechniques for staying calm and focused\nThe importance of clarity and assertiveness\nHandling emotions and resistance\n\n\nActivities:\n\nRole-play scenario: “The Performance Review” where students practice delivering constructive feedback.\nReflection exercise: Identifying personal triggers and strategies to manage them during difficult conversations.\n\n\n\n\nModule 5: Mediation and Third-Party Intervention\n\nObjective: Understand the role of mediation and how to act as a neutral third party in conflict resolution.\nTopics Covered:\n\nThe role of a mediator in conflict resolution\nSteps of the mediation process\nTechniques for impartiality and neutrality\nHandling high-stakes or complex conflicts\n\n\nActivities:\n\nRole-play scenario: “The Mediation” where students act as mediators in a conflict between two departments at Conflict Co.\nGroup debrief: Discussing the challenges and successes of the mediation process.\n\n\n\n\nModule 6: Building a Positive Workplace Culture\n\nObjective: Learn strategies to foster a workplace culture that minimizes conflict and promotes collaboration.\nTopics Covered:\n\nThe role of leadership in conflict prevention\nBuilding trust and open communication\nEncouraging diversity and inclusion to reduce conflict\nContinuous improvement and feedback loops\n\n\nActivities:\n\nFinal role-play: “The Cultural Shift” where students develop and implement a plan to improve the workplace culture at Conflict Co.\nCourse assessment: Comprehensive quiz and reflection paper on key learnings and how they will be applied in the workplace.\n\n\n\n\nFinal Performance Test: Conflict Resolution Scenarios\n\nObjective: Apply all learned concepts in a comprehensive case study involving a series of conflicts at Conflict Co.\nDescription:\n\nStudents will be presented with a detailed case involving multiple characters and conflicts within Conflict Co.\nThey will need to identify the root causes of the conflicts\, apply appropriate resolution strategies\, and propose a plan for improving the overall work environment.\nThe final grade will be assessed based on the depth of analysis\, creativity in resolution strategies\, and feasibility of the proposed plan.\n\n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/conflict-resolution-in-commercial-business-role-playing/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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DTSTART;TZID=America/Toronto:20260205T090000
DTEND;TZID=America/Toronto:20260206T160000
DTSTAMP:20260525T025537
CREATED:20250412T161157Z
LAST-MODIFIED:20251206T201434Z
UID:37799-1770282000-1770393600@bevaglobal.com
SUMMARY:Communicating Effectively in a Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the “Communicating Effectively in a Commercial Business” role playing for managers course! Communication is the cornerstone of success in any business environment. Whether you are interacting with colleagues\, clients\, or stakeholders\, the way you communicate has a significant impact on your relationships and the overall effectiveness of your work. \nThis BEVA course is designed to help you master the art of clear\, confident\, and impactful communication. Through a combination of interactive role-playing scenarios\, reflective exercises\, and practical strategies\, you will learn how to enhance your communication skills in various contexts\, including face-to-face conversations\, virtual meetings\, and cross-cultural interactions. \nYou will be introduced to a fictional company called ‘Great Communications Co.’\, where you will step into the shoes of its employees. These characters will help you practice and refine your communication techniques in realistic\, everyday workplace situations. The immersive scenarios are tailored to challenge your communication skills\, enabling you to give and receive feedback\, handle difficult conversations\, and navigate virtual communication with ease. \nBy the end of this course\, you will have gained a deep understanding of how to communicate effectively in professional environments\, leaving you better equipped to foster positive relationships\, resolve conflicts\, and contribute to a thriving\, collaborative workplace. \nLet’s embark on this journey towards more effective communication! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\n  \n\n\n\n\n\n\n\n\nModule 1: Foundations of Effective Communication\n\nLearning Objectives:\n\nUnderstand the basics of communication.\nIdentify barriers to effective communication.\nExplore various communication styles and their impact on workplace interactions.\n\n\nRole-Playing Scenario:\n\nScenario: Introduction to ‘Great Communications Co.’ Characters.\nFocus: Two colleagues\, one with a direct communication style and another with a passive approach\, need to collaborate on a project. Explore the challenges they face and how to bridge their communication gap.\n\n\nActivities:\n\nCommunication styles assessment.\nReflection on personal communication barriers.\n\n\n\nModule 2: Active Listening and Non-Verbal Communication\n\nLearning Objectives:\n\nMaster the art of active listening.\nRecognize the role of non-verbal cues in communication.\nEnhance awareness of body language and tone in professional conversations.\n\n\nRole-Playing Scenario:\n\nScenario: A manager at ‘Great Communications Co.’ conducts a one-on-one meeting with an employee. Focus on demonstrating effective active listening and reading non-verbal cues.\n\n\nActivities:\n\nBody language analysis.\nListening skills exercise with feedback.\n\n\n\nModule 3: Communicating Across Cultures\n\nLearning Objectives:\n\nUnderstand cultural differences in communication.\nLearn how to adapt communication styles in a multicultural environment.\nDevelop empathy and flexibility in cross-cultural interactions.\n\n\nRole-Playing Scenario:\n\nScenario: A global team at ‘Great Communications Co.’ collaborates on a project. Explore misunderstandings due to cultural differences and how to resolve them.\n\n\nActivities:\n\nCultural communication style comparison.\nGroup discussions on cultural assumptions.\n\n\n\nModule 4: Giving and Receiving Constructive Feedback\n\nLearning Objectives:\n\nLearn to give constructive feedback in a professional and respectful manner.\nDevelop strategies for receiving feedback without becoming defensive.\nCreate an environment of trust and open communication.\n\n\nRole-Playing Scenario:\n\nScenario: A supervisor at ‘Great Communications Co.’ provides performance feedback to a team member. Practice delivering feedback and navigating challenging responses.\n\n\nActivities:\n\nFeedback formulation and role-play.\nSelf-reflection on receiving feedback.\n\n\n\nModule 5: Managing Difficult Conversations\n\nLearning Objectives:\n\nPrepare for and handle difficult conversations in the workplace.\nDevelop strategies for staying calm and professional during conflicts.\nLearn techniques for de-escalating tense situations.\n\n\nRole-Playing Scenario:\n\nScenario: Two employees at ‘Great Communications Co.’ have a disagreement about a project deadline. Practice managing the conversation while maintaining professionalism.\n\n\nActivities:\n\nDifficult conversation scripting and role-play.\nGroup analysis of communication breakdowns.\n\n\n\nModule 6: Enhancing Virtual Communication\n\nLearning Objectives:\n\nImprove communication skills in virtual settings (e.g.\, video conferencing\, emails\, instant messaging).\nLearn best practices for clarity\, engagement\, and professionalism in virtual communication.\nOvercome challenges of remote communication\, such as misinterpretation and lack of non-verbal cues.\n\n\nRole-Playing Scenario:\n\nScenario: A remote team at ‘Great Communications Co.’ navigates a virtual meeting to discuss a critical project update. Focus on clear messaging and handling misunderstandings.\n\n\nActivities:\n\nVirtual meeting role-play.\nDiscussion on remote communication challenges and solutions.\n\n\n\nCourse Summary and Wrap-Up:\n\nReview key communication strategies learned throughout the course.\nParticipants reflect on personal growth and areas for continued improvement.\nFinal group discussion on how to implement effective communication strategies in real-world business settings.\n\nThis course design integrates practical scenarios with the characters from ‘Great Communications Co.’ and emphasizes skills development through role-playing. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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