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DTSTART;TZID=America/Toronto:20260326T133000
DTEND;TZID=America/Toronto:20260521T150000
DTSTAMP:20260416T004140
CREATED:20260201T210540Z
LAST-MODIFIED:20260318T231330Z
UID:38810-1774531800-1779375600@bevaglobal.com
SUMMARY:Essentials of Government Transformation Management
DESCRIPTION:The Essentials of Government Transformation Management is a one-of-a-kind course designed to equip public servants and government consultants with the skills and confidence for improving performance in complex public-sector environments. \nThis is the only course that integrates 1) management consulting / business analysis\, 3) project management\, and 4) people change management into a single\, coherent transformation framework & cohort\, specifically designed for government environments\, \n… fully compliant with Treasury Board of Canada Secretariat (TBS) policies and directives\, ensuring direct applicability within federal\, provincial\, and broader public-sector contexts. \nParticipants learn how to move from a clear problem statement to measurable operational outcomes\, transforming people\, processes\, assets\, and technology to achieve enhanced operational performance. \nIn times of government budget constraints and workforce pressures\, the efficiencies of the framework are specifically designed to help organizations do more with less by improving prioritization\, execution coherence\, and benefits realization. \nThe course is delivered by a fellow Certified Government Transformation Manager® (from the Government Transformation Management Institute – GTMI.world) and is based on a proven framework already applied by more than 300 public servants across multiple federal departments and agencies. \n \nWho is this course for: \n\nPublic Servants and Government Consultants\n…participating in the transformation of people and/or process and/or assets (real property or engineering assets) and/or technology (IT) to enhance operational performance\n…such as (but not limited to):\n\nbusiness side representatives (operations)\ninvestment & portfolio managers\nbusiness analysis\nsolution designers (IT and/or real property)\nproject managers and change managers\n…looking to improve their contribution and confidence in government transformation\n\n\n\nCourse Delivery    \n\nVirtual Instructor led by a Certified Government Transformation Manager (CGTM)\n9 lessons of 90 minutes each\,\nOne lesson per week\, allowing you to continue your day-to-day responsibilities\nOptional exam (open book) and certification\nOptional lesson follow-up discussions/workshops\nOptional private group cohorts are available\nAvailable in French as well\n\nLearning Objectives:  The participants will learn: \n\nThe 8 phases of the government transformation management “Framework”\nThe 6 Knowledge Areas of transformation management\nHow to better contribute in Government Transformations\n…to ultimately meet expected business outcomes as efficiently and as quickly as possible\n\nCourse Outline: \n\nLesson 1 – Introduction to the Government Transformation Management framework (GTMF)\nLesson 2 – Framework Phase 1 – Proposing an Opportunity (via the Concept Case)\nLesson 3 – Framework Phase 2 – Planning the Diagnosis/Business\nLesson 4 – Framework Phase 3 – Diagnosis & Solution Definition\nLesson 5 – Framework Phase 4 – Proposing a Project (via the Business Case)\nLesson 6 – Framework Phase 5 – Initiating a project (via the Project Charter)\nLesson 7 – Framework Phase 6 – Planning the Project (via the Project Management Plan)\nLesson 8 – Framework Phase 7 – Executing the project / Implementation the solution\nLesson 9 – Framework Phase 8 – Transformation Close-Out\n\nSupplement Material \n\nCourse lesson content (prior to the lesson)\nTransformation Tools / Templates\nExam\nCGTM Certification\n\nNote: Course outline may be subject to change
URL:https://bevaglobal.com/event/essentials-of-government-transformation-management/
LOCATION:Online Instructor Led
CATEGORIES:Management and Supervisory Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260511T090000
DTEND;TZID=America/Toronto:20260511T160000
DTSTAMP:20260416T004140
CREATED:20250901T233340Z
LAST-MODIFIED:20260227T153050Z
UID:38294-1778490000-1778515200@bevaglobal.com
SUMMARY:Dealing with Stress
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA® instructor online. \nCourse Length:   1 day \nTarget Audience: General \nLearning Objectives:\nDevelop greater self-awareness and personal stress management abilities by: clarifying the personal meaning of stress; identifying personal sources of stress; becoming aware of personal coping strategies; developing new coping strategies; and developing a personal action plan. Explore the patterns and barriers that keep us from adapting to change. Move from being overwhelmed to being in charge\, and establishing balance in our lives by using strengths and finding ways to enhance them. \nCourse Content:\n\nDefinition of stress\nSource of stress\nPersonal coping strategies to minimize stress\nDeveloping new coping strategies\nCreating a personal action plan\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various ways to deal with stress. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/dealing-with-stress-2/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260512T090000
DTEND;TZID=America/Toronto:20260512T160000
DTSTAMP:20260416T004140
CREATED:20250417T141053Z
LAST-MODIFIED:20260227T153311Z
UID:37898-1778576400-1778601600@bevaglobal.com
SUMMARY:Emotional Intelligence (EQ) in the Workplace 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:1 Day \nTarget Audience: General \nLearning Objectives:\nTo understand and explore the concept of emotional intelligence; to develop and enhance my ability to monitor my own and others’ feelings and emotions\, to discriminate among them\, and to use this information to guide my thinking and action\, particularly as we live through change. \nCourse Content: \no    Understanding change and its impact on relationships \no    Fundamental competencies in partnership building and working with others \no    A review of the key role emotional intelligence that plays in relationships \no    Understanding personality differences and behaviors in self and others using MBTI \no    The role of attitude \no    Steps to managing anger \no    Examining the key barriers to meaningful and sustained relationships \no    Review of the seven basic elements that characterize most conflicts \no    Dealing effectively with criticism \no    Moving Forward \nThis is a highly participative workshop.  Near the end of the workshop each participant will deliver a short impromptu speech and have it critiqued.  Several self-assessment tools will be introduced to assist in the learning process and for future evaluations. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to look at various topics regarding emotional intelligence and its importance at the workplace. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/emotional-intelligence-eq-in-the-workplace-2/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260513T090000
DTEND;TZID=America/Toronto:20260513T160000
DTSTAMP:20260416T004140
CREATED:20250415T120620Z
LAST-MODIFIED:20260227T153507Z
UID:37855-1778662800-1778688000@bevaglobal.com
SUMMARY:Improving Mindfulness
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nMindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking\, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success. \nWith our BEVA Improving Mindfulness course\, participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness\, they will cultivate positive emotions that will have a dramatic effect on the work environment. \n.Course Objectives: \n\nDefine mindfulness\nDevelop techniques to make oneself more attuned to the present moment\nUnderstand the value and utility of one’s emotions\nLearn how to identify and counter distorted thinking\nLearn how to cultivate genuine positive emotions\nBecome more fully present in social interactions\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the various ways to improve mindfulness and how it relates to your emotions and your well being. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/improving-mindfulness/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260514T090000
DTEND;TZID=America/Toronto:20260514T160000
DTSTAMP:20260416T004140
CREATED:20250325T200313Z
LAST-MODIFIED:20260227T153708Z
UID:37637-1778749200-1778774400@bevaglobal.com
SUMMARY:Time/Stress Management for Professionals
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nLearning Objectives:\nProvide participants with: an understanding of stress; its physiological and psychological aspects; ways to identify the sources of stress; basis for better managing stress and fundamentals of priority setting and workload planning and use of various techniques. \nCourse Content:\n\n Develop a plan of action\nTo better manage stress in their lives\nApply time management principles\nUse delegation techniques\n\n Supplement Material\nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at ways to understand and manage stress as well to prioritize their workload. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/time-stress-management-for-professionals-2/
LOCATION:Online Instructor Led
CATEGORIES:Professional Effectiveness and Personal Development
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260515T090000
DTEND;TZID=America/Toronto:20260515T160000
DTSTAMP:20260416T004140
CREATED:20250414T231444Z
LAST-MODIFIED:20260227T153914Z
UID:37850-1778835600-1778860800@bevaglobal.com
SUMMARY:Coaching and Mentoring 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nYou are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work\, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? \nThe BEVA Coaching And Mentoring course\, focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. \nCourse Objectives: \n\nDefine coaching\, mentoring and the GROW model.\nIdentify and set appropriate goals using the SMART technique of goal setting.\nIdentify the steps necessary in defining the current state or reality of your employee’s situation.\nIdentify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.\nIdentify the benefits of building and fostering trust with your employee.\nIdentify the steps in giving effective feedback while maintaining trust.\nIdentify and overcoming common obstacles.\nIdentify when the coaching is at an end and transitioning your employee to other growth opportunities.\nIdentify the difference between mentoring and coaching.\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the importance of coaching and mentoring employees.. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/coaching-and-mentoring/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260518T090000
DTEND;TZID=America/Toronto:20260518T160000
DTSTAMP:20260416T004140
CREATED:20250414T230835Z
LAST-MODIFIED:20260227T154251Z
UID:37846-1779094800-1779120000@bevaglobal.com
SUMMARY:Emerging Skills for Leaders and Professionals with ADHD
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nLearn\, Think and Work Differently. \nDiversity and inclusion have become buzzwords across corporate and government workplaces\, encompassing more than race and ethnicity. People love to talk about the diversity of thought\, and the concept of neurodiversity is taking shape in many organizations. As learning and development (L&D) folks\, we’ve noticed that as organizations become more inclusive\, we must also adapt our approach to training. \nMaking an organization more inclusive for neurodiverse individuals requires an appreciation of each person within their work context and a focus on getting to know employees individually and leading people on a situational basis. In L&D\, we have always known the importance of these behaviours\, and we will come to appreciate neurodiversity as much as we enjoy employees’ diverse learning preferences. But we may miss it unless we truly understand what it means to lead while having ADHD or lead employees with ADHD. \nEmployers or colleagues often do not know someone is neurodiverse unless they tell them. Many large organizations work with agencies that help with recruiting\, onboarding\, and training — but what can we do if we don’t know about the neurodiverse employees in their professional development or in leadership roles? \nHow can we ensure that the learning and development programs are inclusive for employees with ADHD? Or how to be more inclusive of staff with ADHD? \nOur approach is using the AGES framework to make learning stick better: \nAttention—staying aroused and alert enough to focus. \nGeneration—creating connections and making associations with learned material. \nEmotion—optimizing learning with the appropriate level of positive emotion. \nSpacing—distributing knowledge over time. \nUse your Superpowers. \nProfessionals with ADHD have unique gifts or “superpowers.” Learning to lead or work with your superpowers can give you an edge over others in your work and guide you to greater satisfaction in your life. But you can only use them to your best advantage if you know what they are\, and if something comes easy to you\, you likely need to recognize them as a superpower. \nAt the end of this BEVA training\, participants will be able to discover strategies for: \n\nTaking care of attention\nExercising benevolent leadership\nThe whirlwinds of emotions\nCultivate resilience\nBecome better organized\nAnd much more!\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA participant’s guide will be provided. \nSession Evaluation \nThe learners will complete an evaluation once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/emerging-skills-for-leaders-and-professionals-with-adhd/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260519T090000
DTEND;TZID=America/Toronto:20260519T090000
DTSTAMP:20260416T004140
CREATED:20251208T212640Z
LAST-MODIFIED:20260227T154651Z
UID:38280-1779181200-1779181200@bevaglobal.com
SUMMARY:Leading Diverse Teams
DESCRIPTION:Leading Diverse Teams – LEAD220\nLearn in a classroom environment with your peers\, face to face or virtual with an instructor online. \nCourse Length:  1 day \nTarget Audience: General \nCourse Overview: \nThis interactive course equips leaders and managers with the knowledge\, skills\, and tools to effectively lead diverse teams. Participants will explore concepts of diversity\, equity\, inclusion\, unconscious bias\, and inclusive leadership practices to create high-performing\, psychologically safe teams. \nLearning Objectives: \n\n\n\n\n\n\nBy the end of this 6-hour session\, participants will be able to: \n\nExplain core DEI concepts\nClearly define diversity\, equity\, and inclusion\, distinguish among them\, and describe how each one influences team culture\, engagement\, and results.\nIdentify the benefits and challenges of diverse teams\nRecognize how diversity strengthens innovation and decision quality\, while also naming common friction points that can emerge if inclusion is weak.\nRecognize unconscious bias in leadership decisions\nSpot typical bias patterns in hiring\, delegation\, communication\, performance evaluation\, and day-to-day interactions\, and describe their impact on fairness and trust.\nApply practical strategies to reduce bias\nUse at least three evidence-informed techniques (e.g.\, structured decision tools\, perspective-checking\, bias interrupters) to make more equitable leadership choices.\nDemonstrate inclusive leadership behaviors\nPractice communication and leadership approaches that promote belonging\, respect\, and accountability across differences (e.g.\, inclusive meetings\, equitable feedback\, shared voice).\nBuild psychological safety within their teams\nImplement specific leader actions that increase openness\, learning\, and candor\, and reduce fear of speaking up.\nRespond constructively to tension or conflict across differences\nUse a simple dialogue or conflict-navigation framework to address misunderstandings\, micro-exclusions\, or value clashes without escalating harm.\nCreate a personal inclusion action plan\nDraft a realistic 30–60 day plan with 2–3 commitments to strengthen inclusion\, equity\, and team performance in their own workplace.\n\n\nCourse Content: \n\n\n\n\n\nModule 1: Introduction & Setting the Stage (30 minutes)\n\n\nWelcome\, objectives\, and agenda overview\nImportance of diversity and inclusion in today’s workplace\nBenefits and challenges of leading diverse teams\nParticipant introductions and initial reflections (icebreaker activity)\n\n\n\nModule 2: Understanding Diversity\, Equity\, and Inclusion (45 minutes) \n\nDefinitions: Diversity vs. Equity vs. Inclusion\nExploring dimensions of diversity (visible and invisible)\nThe business case and ethical imperative for DEI\nGroup discussion: Sharing experiences with diversity in teams\n\nModule 3: Self-Awareness & Unconscious Bias (60 minutes) \n\nWhat is unconscious bias and how it affects leadership?\nIdentifying personal biases through self-assessments and reflection\nImpact of bias on team dynamics and decision-making\nStrategies to mitigate bias in everyday leadership\nBreakout activity: Bias recognition scenarios and group discussion\n\nModule 4: Building Psychological Safety & Inclusive Communication (60 minutes) \n\nConcept of psychological safety and its importance for diverse teams\nCommunication styles and adapting to diverse perspectives\nActive listening\, empathy\, and giving inclusive feedback\nRole-playing exercises: Practicing inclusive conversations\n\nModule 5: Inclusive Decision-Making & Conflict Management (45 minutes) \n\nInclusive decision-making frameworks\nRecognizing and addressing bias in hiring\, promotions\, and team decisions\nStrategies for managing conflicts constructively in diverse teams\nCase study: Analyzing a team conflict scenario\n\nModule 6: Leading Inclusive Teams & Allyship (45 minutes) \n\nCharacteristics of inclusive leaders\nBuilding trust and fostering belonging\nThe role of allyship: Supporting marginalized voices\nInteractive activity: Developing allyship action plans\n\nModule 7: Action Planning & Sustaining Change (45 minutes) \n\nRecap of key learnings\nDeveloping personalized action plans for leading diverse teams\nTools and resources for continuous learning and accountability\nGroup sharing of action plans and commitment pledges\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the participants will gain a better understanding of how to lead a diverse team and the importance for the team to be unified to achieve the same goal. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/leading-diverse-teams/
CATEGORIES:Leadership Development Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260520T090000
DTEND;TZID=America/Toronto:20260520T160000
DTSTAMP:20260416T004140
CREATED:20250202T150722Z
LAST-MODIFIED:20260227T155411Z
UID:36068-1779267600-1779292800@bevaglobal.com
SUMMARY:Self Leadership
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nAs we grow\, we learn to become leaders. Being a leader is natural for some\, and learned for others.  No matter how we have become a leader\, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. \nWith our BEVA® “Self-Leadership” course\, the participants will discover the specifics of how to be a better leader for themselves and for others. The participants will be able to guide themselves in positives ways\, which equals success! \n.Course Objectives: \n\nUnderstand what self-leadership is\nMotivate yourself\nSet goals\nReward yourself when positive things happen\nThink positively\n\nThis is a highly interactive and participative course. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will understand what self leadership is and its rewards when thinking positive. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/self-leadership/
LOCATION:Online Instructor Led
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260521T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260416T004140
CREATED:20250412T164204Z
LAST-MODIFIED:20260227T155224Z
UID:37806-1779354000-1779465600@bevaglobal.com
SUMMARY:Dealing with Challenging People in a Difficult Environment - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals.\n\n\n\n\n\n\n\nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the BEVA “Dealing with Challenging People in a Difficult Environment” course! In today’s fast-paced\, high-stakes business world\, the ability to handle challenging individuals and navigate difficult environments is a crucial skill for personal and professional success. This course is designed to equip you with the tools\, strategies\, and confidence to effectively manage interactions with difficult personalities\, resolve conflicts\, and maintain your well-being in high-pressure situations. \nThroughout BEVA this course\, you will engage in a series of immersive role-playing scenarios featuring characters from our fictional company\, “Challenges Co.” These scenarios are designed to simulate real-life workplace dynamics\, allowing you to practice and refine your skills in a safe and supportive environment. Whether you’re dealing with an aggressive colleague\, a passive-aggressive manager\, or a critical client\, this course will provide you with practical\, actionable strategies for overcoming these obstacles and maintaining your professionalism. \nBy the end of this course\, you will: \n\nUnderstand the root causes of difficult behavior and how it affects the workplace.\nDevelop conflict resolution skills that help you manage and resolve tensions constructively.\nEnhance your communication techniques to handle difficult conversations with poise and clarity.\nLearn how to set boundaries and assert yourself confidently in challenging situations.\nBuild resilience and manage stress effectively in tough environments.\n\nThis course is ideal for professionals at all levels who want to strengthen their ability to handle difficult people and situations\, whether you’re leading a team\, collaborating with colleagues\, or managing client relationships. Through role-play\, interactive discussions\, and reflective exercises\, you will leave this course better prepared to turn challenging interactions into opportunities for growth and success. \nWe look forward to seeing you thrive in even the most difficult environments! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nModule 1: Understanding Difficult Personalities\nObjective:\nLearners will identify and understand the types of challenging personalities they might encounter in a workplace. \nKey Topics: \n\nIntroduction to difficult personality types (e.g.\, aggressor\, passive-aggressive\, pessimist\, know-it-all)\nPsychological and emotional factors behind difficult behavior\nImpact of difficult personalities on team dynamics and productivity\nRole-Play Scenario: Learners will engage with characters from “Challenges Co.” who exhibit challenging personality traits. They will analyze the behavior and discuss appropriate responses.\n\nActivities: \n\nGroup discussions\nScenario-based role-playing\nReflection on personal experiences\n\nModule 2: Managing Conflict with Difficult People\nObjective:\nLearners will develop techniques to manage and resolve conflict in the workplace\, especially when dealing with difficult personalities. \nKey Topics: \n\nIdentifying conflict triggers\nConflict resolution styles and techniques (collaborative\, compromising\, avoiding\, etc.)\nRole of emotional intelligence in conflict management\nRole-Play Scenario: Learners will mediate a conflict at “Challenges Co.” involving difficult personalities\, practicing de-escalation and resolution techniques.\n\nActivities: \n\nRole-playing with group feedback\nConflict style assessment\nInteractive discussions on real-world scenarios\n\nModule 3: Communicating Effectively with Challenging Individuals\nObjective:\nLearners will practice communication strategies for navigating conversations with difficult colleagues and superiors. \nKey Topics: \n\nActive listening and empathy in difficult conversations\nNon-verbal communication cues\nDealing with defensiveness and hostility\nRole-Play Scenario: Learners will engage in challenging conversations with different “Challenges Co.” characters\, using communication strategies to achieve positive outcomes.\n\nActivities: \n\nCommunication drills\nRole-playing feedback and debriefing\nExercises in empathy and reframing\n\nModule 4: Setting Boundaries and Assertiveness\nObjective:\nLearners will learn how to set personal and professional boundaries and be assertive in difficult situations. \nKey Topics: \n\nThe importance of setting clear boundaries\nDifferentiating between passive\, aggressive\, and assertive communication\nTechniques for maintaining professionalism under pressure\nRole-Play Scenario: Learners will practice asserting boundaries with demanding or unreasonable “Challenges Co.” characters.\n\nActivities: \n\nBoundary-setting exercises\nAssertiveness training through role-play\nGroup reflections on successful strategies\n\nModule 5: Handling Difficult Conversations with Superiors\nObjective:\nLearners will gain the confidence to navigate challenging conversations with higher-ups or authority figures. \nKey Topics: \n\nApproaching difficult conversations with managers or leadership\nMaintaining professionalism while advocating for oneself\nHandling criticism and feedback in high-pressure situations\nRole-Play Scenario: Learners will simulate difficult conversations with superiors at “Challenges Co.” to resolve issues while maintaining professionalism.\n\nActivities: \n\nScenario-based role-playing with peer feedback\nSelf-assessment exercises on confidence and professionalism\nDiscussion on real-world application of techniques\n\nModule 6: Building Resilience and Stress Management\nObjective:\nLearners will develop resilience and stress management techniques to cope with the pressures of dealing with challenging people. \nKey Topics: \n\nRecognizing signs of burnout and stress in difficult environments\nBuilding mental resilience and emotional stability\nTechniques for maintaining well-being in a challenging workplace\nRole-Play Scenario: Learners will face a series of escalating challenges from “Challenges Co.” characters while practicing stress management and resilience-building strategies.\n\nActivities: \n\nGroup discussion on stress triggers\nRole-play with stress-management techniques\nPersonal reflection on emotional resilience strategies\n\nFinal Wrap-Up:\n\nReview of key lessons learned from the role-playing scenarios and discussions.\nOpen Q&A session.\nReflection on how to apply these skills in the real world.\n\nThis course outline ensures that learners not only understand the theory behind dealing with difficult people but also practice these skills through immersive role-play scenarios\, preparing them for real-life challenges. \nConclusion \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients-2/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260522T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260416T004140
CREATED:20250901T230814Z
LAST-MODIFIED:20260227T154851Z
UID:38287-1779440400-1779465600@bevaglobal.com
SUMMARY:Interview Techniques
DESCRIPTION:Learn in a classroom environment\, virtually\, with a BEVA instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nLearning Objectives:\nThis workshop will enable participants to become comfortable with the interview process by learning how to: prepare for the interview; determine the interviewer’s agenda; answer questions effectively; overcome objections; plan what to do after the interview; evaluate the interview. \nCourse Content:\n\nInterview preparation: self-assessment; experience and accomplishments; introductory statement\nInterview planning – research\nTypes of interviews\nExamples of interview questions and how to answer them effectively\nThe “difficult” interview questions\nEnding the interview and planning what to do after the interview\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to examine their current situation and build confidence to go face to face with the interviewer. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/interview-techniques/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260525T090000
DTEND;TZID=America/Toronto:20260526T160000
DTSTAMP:20260416T004140
CREATED:20260117T205223Z
LAST-MODIFIED:20260227T160011Z
UID:38796-1779699600-1779811200@bevaglobal.com
SUMMARY:Career Planning and Goal Settings
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nTarget Audience: General \nLearning Objectives:\n\nEnable the participants to set realistic and achievable career goals.\nDirect participants in setting up action plans to achieve their career objectives.\nHave participants assess their careers to date by identifying their preferences\, skills\, aptitudes\, interests\, abilities and traits.\n\nCourse Content:\n\nSelf-assessment – fitting work skills to work preferences\nPatterns and trends in each participant’s education\, training and employment history\nAptitudes\, interests and preferences\nCurrent and ideal balance among work\, family\, social\, recreational and intellectual activities-quality of life\nAspects of their training and employment that are sources of satisfaction and\ndissatisfaction\nLimits on their career progress arising from lack of training\, skills and experience\nCharacteristics of their ideal jobs (Roles)\nReview of current availability and trends for jobs by occupational groups\nReview trends in availability of work through counselling\, placement and recruiting firms\nReview of institutions providing training\, their course offerings\, fees and entrance\nrequirements\nExamine the merits and limitations of full time\, part time and casual training\nExamine the process of registration for training\nMentoring – how one finds and develops a mentoring relationship\nDistinguish among and understand the interdependence of long and short term career goals; financial and income security goals; training and development goals; and quality of life\nPrepare an action plan consistent with one’s needs and constraints\nIdentify specific objectives and time frames; commit one’s self to implement the plan\nManage implementation of the plan\nReview and evaluate results\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to examine their current situation and apply new practices to establish and set career goals. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/career-planning-and-goal-settings/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260527T090000
DTEND;TZID=America/Toronto:20260527T160000
DTSTAMP:20260416T004140
CREATED:20250411T103757Z
LAST-MODIFIED:20260227T171255Z
UID:37730-1779872400-1779897600@bevaglobal.com
SUMMARY:Entrepreneurship 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA instructor online.\nCourse Length: 1 Day \nTarget Audience: General \nWould you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. \nLet our BEVA Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan\, knowing your competition\, and successful marketing. All these and more can be found in our Entrepreneurship workshop.. \nCourse Objectives: \n\nUnderstand how to start a business\nDevelop a business plan\nGet financing for your business\nHire and train employees\nRun your business\nGrow your business\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will learn every steps of starting a business\, financing the business\, hire people and grow the business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/entrepreneurship-2/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260528T090000
DTEND;TZID=America/Toronto:20260529T160000
DTSTAMP:20260416T004140
CREATED:20250414T182830Z
LAST-MODIFIED:20260227T170910Z
UID:37838-1779958800-1780070400@bevaglobal.com
SUMMARY:Business Writing Skills
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nTarget Audience: General \nGoal: \nTo develop participant skills and capacity to write concise\, clear and context appropriate communications that achieve their intended purpose and desired impact. \nLearning Objectives: \nThis BEVA course focuses on training the participant to write effective written communication for a wide variety of applications. The participants will: \nLearn the elements and structure of an effective written communication. \n\nUnderstand the importance of planning a written communication and how apply a simple planning framework to ensure it is appropriate for the purpose\, context and audience for which the report is created.\nReview basic writing and formatting skills for readability and professionalism.\nConsider the tone and formality of different written communications\nExplore different kinds of written communications used by participants and specific requirements.\nPractice developing a written communication for feedback.\nHave the opportunity to network with and learn from other professionals.\n\nCourse Content: \nThis is a highly participatory and interactive course which addresses the following and more through content presentation\, structured exercises\, small and large group discussion and constructive feedback. \n1. Business Writing Foundations\n1. Understand Context and Goals of the Participants.\n2. Sharing Experiences – Successes and challenges with business writing\n3. Why it is important to develop effective business writing skills.\n4. Common elements and structure of written communication.\n5. Distinctions between formal and informal written communications – mood\, formality.\n6. Tips for effective writing\n7. Formatting and readability of written communication \n2. Plan Your Communication\n1. Introduction to a holistic planning framework for business writing.\na) Determine the purpose\nb) Identify the “sponsor” and the expectations and conditions of satisfaction (e.g. timelines\, length\, style)\nc) Clarify the intended outcome or impact of the communication\nd) Identify the audience and how to create value for the audience\ne) Identify data sources and location.\nf) Create an outline for your communication\ng) Collect\, analyze and organize the data\nh) Write the document\ni) Edit\, edit\, edit\nj) Format and structure \n2. Application of the framework to a real-life report writing scenario. \n3. Writing for Specific Purposes (the content of this section will be customized to the participants goals and contexts and the request of the sponsor).\n1. Review distinctions and different expectations for correspondence\na) Letters\nb) Memos\nc) Emails\nd) Other kinds of written communication relevant to the participants \n2. Review distinctions and different expectations for a variety of common reports that may include:\na) Informal Reports\n(i.) Briefing notes\nb) Formal reports\n(i.) Technical Reports\n(ii.) Scientific Reports\n(iii.) Project Summary Reports\n(iv.) Research Reports\n(v.) Informational Reports\n(vi.) Business Reports\n(vii.) Analytical reports\n(viii.) Recommendation reports \n4. Practice\n1. Work on a written for which they would like co-learners to provide feedback\n2. Remaining questions about business writing.\n3. Course evaluation. \nParticipants are requested to bring 3 or 4 copies of emails or memos that they have created and one longer formal or informal report. \nIndividuals will be invited to work on actual reports that they need or are preparing or bring draft reports for feedback. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/business-writing-skills/
LOCATION:Online Instructor Led
CATEGORIES:Media and Communications Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260529T090000
DTEND;TZID=America/Toronto:20260529T160000
DTSTAMP:20260416T004140
CREATED:20250330T142527Z
LAST-MODIFIED:20260227T170757Z
UID:37677-1780045200-1780070400@bevaglobal.com
SUMMARY:Customer Services
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nEach and every one of us serves customers\, whether we realize it or not. Maybe you’re on the front lines of a company\, serving the people who buy your products. Perhaps you’re an accountant\, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner\, serving your staff and your customers. \nThe BEVA Customer Services workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques\, dealing with difficult customers\, and generating return business. \nCourse Objectives: \n\nState what customer service means in relation to all your customers\, both internal and external\nRecognize how your attitude affects customer service\nIdentify your customers’ needs\nUse outstanding customer service to generate return business\nBuild good will through in-person customer service\nProvide outstanding customer service over the phone\nConnect with customers through online tools\nDeal with difficult customers\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will know the importance of customer services and its importance to the organization or business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/customer-service-2/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
END:VCALENDAR