BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//BEVA Global Management - ECPv6.15.17//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://bevaglobal.com
X-WR-CALDESC:Events for BEVA Global Management
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Toronto
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260326T133000
DTEND;TZID=America/Toronto:20260521T150000
DTSTAMP:20260415T145739
CREATED:20260201T210540Z
LAST-MODIFIED:20260318T231330Z
UID:38810-1774531800-1779375600@bevaglobal.com
SUMMARY:Essentials of Government Transformation Management
DESCRIPTION:The Essentials of Government Transformation Management is a one-of-a-kind course designed to equip public servants and government consultants with the skills and confidence for improving performance in complex public-sector environments. \nThis is the only course that integrates 1) management consulting / business analysis\, 3) project management\, and 4) people change management into a single\, coherent transformation framework & cohort\, specifically designed for government environments\, \n… fully compliant with Treasury Board of Canada Secretariat (TBS) policies and directives\, ensuring direct applicability within federal\, provincial\, and broader public-sector contexts. \nParticipants learn how to move from a clear problem statement to measurable operational outcomes\, transforming people\, processes\, assets\, and technology to achieve enhanced operational performance. \nIn times of government budget constraints and workforce pressures\, the efficiencies of the framework are specifically designed to help organizations do more with less by improving prioritization\, execution coherence\, and benefits realization. \nThe course is delivered by a fellow Certified Government Transformation Manager® (from the Government Transformation Management Institute – GTMI.world) and is based on a proven framework already applied by more than 300 public servants across multiple federal departments and agencies. \n \nWho is this course for: \n\nPublic Servants and Government Consultants\n…participating in the transformation of people and/or process and/or assets (real property or engineering assets) and/or technology (IT) to enhance operational performance\n…such as (but not limited to):\n\nbusiness side representatives (operations)\ninvestment & portfolio managers\nbusiness analysis\nsolution designers (IT and/or real property)\nproject managers and change managers\n…looking to improve their contribution and confidence in government transformation\n\n\n\nCourse Delivery    \n\nVirtual Instructor led by a Certified Government Transformation Manager (CGTM)\n9 lessons of 90 minutes each\,\nOne lesson per week\, allowing you to continue your day-to-day responsibilities\nOptional exam (open book) and certification\nOptional lesson follow-up discussions/workshops\nOptional private group cohorts are available\nAvailable in French as well\n\nLearning Objectives:  The participants will learn: \n\nThe 8 phases of the government transformation management “Framework”\nThe 6 Knowledge Areas of transformation management\nHow to better contribute in Government Transformations\n…to ultimately meet expected business outcomes as efficiently and as quickly as possible\n\nCourse Outline: \n\nLesson 1 – Introduction to the Government Transformation Management framework (GTMF)\nLesson 2 – Framework Phase 1 – Proposing an Opportunity (via the Concept Case)\nLesson 3 – Framework Phase 2 – Planning the Diagnosis/Business\nLesson 4 – Framework Phase 3 – Diagnosis & Solution Definition\nLesson 5 – Framework Phase 4 – Proposing a Project (via the Business Case)\nLesson 6 – Framework Phase 5 – Initiating a project (via the Project Charter)\nLesson 7 – Framework Phase 6 – Planning the Project (via the Project Management Plan)\nLesson 8 – Framework Phase 7 – Executing the project / Implementation the solution\nLesson 9 – Framework Phase 8 – Transformation Close-Out\n\nSupplement Material \n\nCourse lesson content (prior to the lesson)\nTransformation Tools / Templates\nExam\nCGTM Certification\n\nNote: Course outline may be subject to change
URL:https://bevaglobal.com/event/essentials-of-government-transformation-management/
LOCATION:Online Instructor Led
CATEGORIES:Management and Supervisory Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260415T090000
DTEND;TZID=America/Toronto:20260415T160000
DTSTAMP:20260415T145739
CREATED:20250126T145107Z
LAST-MODIFIED:20260226T194052Z
UID:35798-1776243600-1776268800@bevaglobal.com
SUMMARY:Working with Compassion\, Fatigue and Building Fierce Self-Compassion
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nLearning Objectives: \nThe last three years or so have had their share of challenges for all of us.  Each of us have been challenged by a myriad of events in many different ways and adapted to meet the challenges at hand and often at a personal cost.  As human beings we have now carry an emotional and psychological load far greater than humanity has ever seen before.  And humans beings\, we carry this load\, wherever we go\, whether in the workplace or at home\, in our communities or in our families. \nThis BEVA® course introduces participants to strategies and approaches that will enable them to work with empathic pain and find effective strategies for effective self-management. It is offered by an accredited professional coach with the a Certified Workplace Mindfulness Facilitator-Coach. \nCourse Objectives: \n\nGaining an understanding of how the brain is wired and exploring the impacts on employees\nGaining an understanding of the symptoms of compassion fatigue\nGain an understanding of burnout and strategies to prevent\nExperience practices and strategies to help\nExperience how to self-regulate strong emotions\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \n\nBetter understanding of effective strategies to prevent burnout\nBetter ability to self-regulate and make sustainable choices\n\nCourse Evaluation \nAn evaluation will be completed by the learners once the course is finished and a survey will be administered to gauge the interest of participants to try further workplace-appropriate practices that can contribute to a workplace mental health and wellness strategy. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/working-with-compassion-fatigue-and-building-fierce-self-compassion/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260416T090000
DTEND;TZID=America/Toronto:20260417T160000
DTSTAMP:20260415T145739
CREATED:20250417T140344Z
LAST-MODIFIED:20260226T184436Z
UID:37894-1776330000-1776441600@bevaglobal.com
SUMMARY:Demystifying Project Management in Information Technology
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nAudience: Managers/Supervisors/Team Leaders / Team members /IT Architects\, engineers and Technicians \nLearning objectives \n\nBased on an assigned case study or an technology existing project\, the learner\, whether in management\, administration or operations\, will create a project Charter\, a Work Breakdown Structure (WBS)\, A RACI (Responsible-Accountable-Consulted-Informed) and a communication plan to enable a project team to achieve the assigned objectives. \nThe expected results \nThe activities carried out will be used as an evaluation model to measure students’ achievement of these results. The learner will be part of a group (project team) for which he will participate in workshops to complement various project documents (objectives).\nFor example\, the group will have a template and will create a project Charter\, the Work Breakdown Structure (WBS)\, the RACI (Responsible-Accountable-Consulted-Informed) and the communication plan based on the assigned case study or a real project on which one of the learners works. The instructor will do everything to make sure that he / she understands the work and answers questions..\nThe duration of the course is two days. \nMethodology: \nThe methodology used in this two-day training is based on an interactive approach where the instructor encourages participants to collaborate with them. The instructor will guide and assist participants in increasing their knowledge and experience to integrate this new material into their work environment. \nThis course will cover: \n\nWaterfall Technology Projects\nAgile technology Projects\nHybrid Technology Projects\nSome Artificial Intelligence\n\n  \n\n\n Course Content: \n\n\n\nProcess Groups According to the Project Life Cycle\nInitiating\nPlanning\nExecuting\nMonitoring and Controlling\nClosing\nKnowledge Areas\nTen knowledge areas identified by the Project Management Book of Knowledge (PMBOK®)\nProject Initiating (Identification)\nIdentify a problem or requirement\nIdentify stakeholders\nIdentify and analyze options and solutions\nRecommend a project\nCreate a project brief (project charter)\n\n\n   Project Planning \n\n\nMS Project\nWork Breakdown Structure (WBS)\nSequence Activities\nEffort / duration\nDevelop a network diagram\nCritical Path – network analysis\nPlan a project – Gantt Chart\nCompress the duration\nEstimate costs\nDevelop a communication plan\nDevelop the risk management strategy\n\n\n    Executing / Monitoring and Controlling project \n\nExecute a project\nMonitor and control a construction project\nIntegrated change report\nWork progress and performance report\n\n    Project closing \n\nDevelop lessons learned\nProject closing report\n\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \n\n\nBenefits to the participants \n\n\nThroughout the activities\, learners will be able to review their current project management practices and apply new processes\, tools and techniques to demystify project management in information technology. \n\n\nCourse Evaluation \n\n\n A course evaluation will be completed by the learners once the course is finished. \n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/demystifying-project-management-in-information-technology/
LOCATION:Online Instructor Led
CATEGORIES:Project Management Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260420T090000
DTEND;TZID=America/Toronto:20260420T160000
DTSTAMP:20260415T145739
CREATED:20250330T135856Z
LAST-MODIFIED:20260226T185004Z
UID:37661-1776675600-1776700800@bevaglobal.com
SUMMARY:Entrepreneurship 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nWould you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. \nLet our BEVA Entrepreneurship course help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan\, knowing your competition\, and successful marketing. All these and more can be found in our Entrepreneurship workshop. \nCourse Objectives: \n\nUnderstand how to start a business\nDevelop a business plan\nGet financing for your business\nHire and train employees\nRun your business\nGrow your business\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will learn every steps of starting a business\, financing the business\, hire people and grow the business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/entrepreneurship/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260420T090000
DTEND;TZID=America/Toronto:20260421T160000
DTSTAMP:20260415T145739
CREATED:20250418T200351Z
LAST-MODIFIED:20260226T193310Z
UID:38050-1776675600-1776787200@bevaglobal.com
SUMMARY:Effective Presentations and Meetings
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nTarget Audience: General \nLearning Objectives: \nThis BEVA course is ideal for those who fear making presentations and speaking up in meetings.  In a safe\, encouraging environment\, we will tackle the butterflies that play havoc with your self-confidence and career success. \nLearn how to make powerful presentations and get your point across in meetings. \nCourse Content: \n\nOvercoming public speaking nerves\nIncrease confidence\nConnect with your audience\nRhetorical triangle\nHandle challenging participants\nVisual aids\nImpromptu speaking skills\nPresentation do’s and don’ts\nEffectively get your point across in meetings\nPractical opportunities\n\nThis is a highly interactive and participative workshop.  Several self-evaluation tools will be used to assist in the learning process.  Participants will also work in teams and groups on several change management exercises and then come together in plenary for group discussion\, sharing and learning. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at different ways to have effective presentations and  meetings \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/effective-presentations-and-meetings/
LOCATION:Online Instructor Led
CATEGORIES:Media and Communications Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260422T090000
DTEND;TZID=America/Toronto:20260422T160000
DTSTAMP:20260415T145739
CREATED:20250411T121348Z
LAST-MODIFIED:20260226T194630Z
UID:37743-1776848400-1776873600@bevaglobal.com
SUMMARY:Dealing with Stress
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:   1 Day \nTarget Audience: General \nLearning Objectives:\nDevelop greater self-awareness and personal stress management abilities by: clarifying the personal meaning of stress; identifying personal sources of stress; becoming aware of personal coping strategies; developing new coping strategies; and developing a personal action plan. Explore the patterns and barriers that keep us from adapting to change. Move from being overwhelmed to being in charge\, and establishing balance in our lives by using strengths and finding ways to enhance them. \nCourse Content:\n\nDefinition of stress\nSource of stress\nPersonal coping strategies to minimize stress\nDeveloping new coping strategies\nCreating a personal action plan\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various ways to deal with stress. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/dealing-with-stress/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260423T090000
DTEND;TZID=America/Toronto:20260424T160000
DTSTAMP:20260415T145739
CREATED:20250325T165515Z
LAST-MODIFIED:20260226T193604Z
UID:37617-1776934800-1777046400@bevaglobal.com
SUMMARY:Project Management Fundamentals
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nDuration: 2 days \nAudience: Managers/Supervisors/Team Leads/Team Members/Operations \nLearning Objectives \nGiven an assigned case study\, or working on an existing project\, the learner whether in management\, administrative or operations will create a project charter\, a WBS\, RACI chart and\, communications plan to allow a project team to accomplish project objectives. \nExpected Outcomes \nPerformed-Based activities will be used as the type of assessment to measure the student achievement of those outcomes. The learner will be part of a group (project team) for which they will participate in workshops to complete various project documentations (objectives). \nAs an example the group will have a template and create a project charter (WBS\, RACI chart and communications plan) based on the assigned case study or a real project that one of the learners is working on. The instructor will go around ensuring they understand the work to be done as well to answer questions. \nMethodology: \nThe methodology used in this two day training rests on an interactive approach where the instructor incites participants to collaborate with him. The instructor will guide and help the participants to increase their knowledge and experience in order to integrate this new material into their working environment. \nThis approach will cover: \nProcess Groups according to the Project Life Cycle \n\nInitiating\nPlanning\nExecuting\nMonitoring and Controlling\nClosing\n\nThe Organization and the Projects \n\nVision\, Mission and Strategic Plan\n\n Project Initiating (Identification) \n\nCreate a project charter (project brief)\nIdentify Stakeholders\n\nProject Planning \n\nWork Breakdown Structure (WBS)\nSequence Activities\nEffort / Duration\nDevelop a Network Diagram\nCritical Path – Network Analysis\nSchedule a Project – Gantt Chart\nSchedule Compression\nEstimate Costs\nQuality\nRACI Chart\nCommunication\nRisk Management\nProcurement\n\nProject Execution/Control \n\nExecuting a Project\nMonitoring and Controlling a Project\n\nProject Closure \n\nLessons Learned\nDeliver the Product\nProject Closure Report\n\nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation as well as a case study. \nBenefits to the participants \nThroughout the activities\, the learners will be able to examine their current practices in project management and will be able to apply new methods which will enhance their work performance. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/project-management-fundamentals/
LOCATION:Online Instructor Led
CATEGORIES:Project Management Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260427T090000
DTEND;TZID=America/Toronto:20260428T160000
DTSTAMP:20260415T145739
CREATED:20250411T193709Z
LAST-MODIFIED:20260226T195359Z
UID:37758-1777280400-1777392000@bevaglobal.com
SUMMARY:Creative Thinking and Innovation
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  2 days \nTarget Audience: General \nCreative thinking and innovation are vital components in both our personal and professional lives. However\, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis\, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity\, there is a great deal of creativity involved to get those jobs done. \nWhile some people seem to be simply bursting with creativity\, others find it a struggle to think outside the square. If you fall into the latter category\, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this BEVA two-day workshop is all about. \nLearning Objectives: \nThis workshop will help participants how to: \n\nIdentify the difference between creativity and innovation\nRecognize their own creativity\nBuild their own creative environment\nExplain the importance of creativity and innovation in business\nApply problem-solving steps and tools\nUse individual and group techniques to help generate creative ideas\nImplement creative ideas\n\nCourse Overview \nYou will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. \nWhat is Creativity and Innovation? \nTo begin\, participants will define creativity and innovation. They will also explore their creative potential. \nIndividual Creativity \nIn this session\, participants will look at how to increase their individual creativity. \nGet Creative \nNext\, participants will review their pre-assignment and reflect on their own creative and innovative abilities. \nDeveloping the Right Environment for Creativity \nThis session will give participants some ideas for building their own creative environment. \nCreativity and Innovation in Business \nThis session will show participants how creativity and innovation can have tangible business results. \nWhere Does Creativity Fit into the Problem Solving Process? \nNext\, participants will learn about a traditional problem solving model and a creative problem solving model. \nDefining the Problem \nIn this session\, participants will learn some ways to define a problem\, a crucial first step before problem solving can begin. \nCreative Techniques \nDay Two of the workshop will begin at an in-depth look at some creative thinking techniques. Topics will include the RAP model\, shoe swap\, mind mapping\, metaphors and analogies\, situation/solution reversal\, and using objects to inspire ideas. \nEncouraging Creativity In A Team \nThe afternoon of Day Two will focus on team creativity techniques\, including brainstorming\, role storming\, brainwriting\, the stepladder technique\, and the slip writing technique. \nPutting It All Together \nTo cap off the workshop\, participants will complete a problem solving case study. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the participants will gain a better understanding of creative thinking and how innovation plays an important role in business survival and/or growth. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n  \n 
URL:https://bevaglobal.com/event/creative-thinking-and-innovation/
LOCATION:Online Instructor Led
CATEGORIES:Think Innovation
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260429T090000
DTEND;TZID=America/Toronto:20260429T160000
DTSTAMP:20260415T145739
CREATED:20250411T233045Z
LAST-MODIFIED:20260226T195629Z
UID:37790-1777453200-1777478400@bevaglobal.com
SUMMARY:How to Become a Leader with Integrity
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nLeading with integrity creates a powerful opportunity to support employees\, to build a positive company culture and to achieve meaningful long-term growth. Integrity always lies on a foundation of honest\, transformational leadership\, trust and authenticity. Leaders who can lead with integrity\, and communicate that vision with confidence and charisma\, will transform profits\, performance and longevity for their company and their team. \nLearning Objectives: \n\nHow to understand why integrity makes a powerful\, lasting impact\nHow to recognize and use the four ‘I’s of transformational leadership\nHow to practice better self-leadership\nHow to measure and develop their authenticity and transformational leadership\nHow to develop charismatic behaviors and improve their skills of persuasion\nHow to learn how to transform others\n\nWhat Topics are Covered? \n\nDeep impact\nSelf-leadership\nThe ripple effect\nTransformational leadership\nMission to Mars\nCharisma; inspire and motivate\nThe art of persuasion\nOne-on-ones: transforming others\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners gain a better understanding of why integrity is important when being a leader. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/how-to-become-a-leader-with-integrity/
LOCATION:Online Instructor Led
CATEGORIES:Leadership Development Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260430T090000
DTEND;TZID=America/Toronto:20260501T160000
DTSTAMP:20260415T145739
CREATED:20250417T135642Z
LAST-MODIFIED:20260226T195051Z
UID:37891-1777539600-1777651200@bevaglobal.com
SUMMARY:Demystifying Project Management in Construction
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nAudience: Managers/Supervisors/Team Leaders / Team members /Employees involved in construction industry. \nLearning objectives \nBased on an assigned case study or an existing project\, the learner\, whether in management\, administration or operations\, will create a project Charter\, a Work Breakdown Structure (WBS)\, A RACI (Responsible-Accountable-Consulted-Informed) and a communication plan to enable a project team to achieve the assigned objectives. \nThe expected results \nThe activities carried out will be used as an evaluation model to measure students’ achievement of these results. The learner will be part of a group (project team) for which he will participate in workshops to complement various project documents (objectives).\nFor example\, the group will have a template and will create a project Charter\, the Work Breakdown Structure (WBS)\, the RACI (Responsible-Accountable-Consulted-Informed) and the communication plan based on the assigned case study or a real project on which one of the learners works. The instructor will do everything to make sure that he / she understands the work and answers questions..\nThe duration of the course is two days. \nMethodology: \nThe methodology used in this two-day training is based on an interactive approach where the instructor encourages participants to collaborate with them. The instructor will guide and assist participants in increasing their knowledge and experience to integrate this new material into their work environment. \nDifferent types of construction contracts: best practices. \nThis course will cover: \n• Construction\n– Overview of the Construction Industry in Canada\n– Socio-economic impact of construction \n• Process group following the project life cycle.\n– Initiation\n– Planning\n– Executing\n– Monitoring and controlling\n– Closing \n• Knowledge Areas\nTen knowledge areas identified by “The Guide to the Project Management body of Knowledge (PMBOK® Fifth Edition) will be covered. \n• Leadership and communication in Project Management\n– Difference between Management and Leadership\n– Importance of Communication in Project Management \n• Regulations\n– National Building Code Summary-Code 205\n– Types of de Regulation in Canada\n– Building Construction Standards in Canada: Materials\, Equipment\, Health & Safety\, Environment\n– LEED Certification \n• Different types of Construction Projects\n– Residential\n– Commercial\n– Industrial \n• Key stakeholders in construction project\n– The contracting authority\n– Prime contractor\n– Subcontracting \n• Procurement strategy\n– Contract by agreement (sole source)\n– Limited consultation\n– Invitation to tender \n• Different types of construction contract:\n– Lump sum contract\n– Fixed cost contract\n– Cost reimbursement contract\n– Unit price contract \n• Project initiation (Identification)\n– Create project charter (project summary) for a construction project\n– Identify Stakeholders\n– Refer to the documents of the construction project (drawings\, plans\, blue prints) as a case study \n• Project Planning\n– MS Project\n– ITM Platform\n– Work Breakdown Structure (WBS)\n– Sequence Activities\n– Efforts / Duration\n– Develop a Network Diagram\n– Critical Path – Network Analysis\n– Plan a project – Gantt Chart\n– Compress the duration\n– Estimate Costs\n– Develop a communication plan\n– Develop the risk management strategy \n• Executing / Monitoring and Controlling project\n– Execute a project\n– Monitor et control a construction project\n– Integrated change report\n– Work progress and performance report \n• Project closing\n– Develop lessons learning\n– Closing project report \nCourse evaluation\nAn evaluation of the course will be made by the learners once the course is completed. \nSupplementary Material\nA student manual is available for the learner to follow both during the instructor presentation and in the case study. \nBenefits for participants\nThroughout the activities\, learners will be able to review their current project management practices and apply new methods that will improve their professional performance. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/demystifying-project-management-in-construction/
LOCATION:Online Instructor Led
CATEGORIES:Project Management Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260504T090000
DTEND;TZID=America/Toronto:20260504T160000
DTSTAMP:20260415T145739
CREATED:20250126T142001Z
LAST-MODIFIED:20260227T151935Z
UID:35794-1777885200-1777910400@bevaglobal.com
SUMMARY:Time/Stress Management for Professionals 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nLearning Objectives:\nThis BEVA course will provide participants with: an understanding of stress; its physiological and psychological aspects; ways to identify the sources of stress; basis for better managing stress and fundamentals of priority setting and workload planning and use of various techniques. \nCourse Content:\n\n Develop a plan of action\nTo better manage stress in their lives\nApply time management principles\nUse delegation techniques\n\n Supplement Material\nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at ways to understand and manage stress as well to prioritize their workload. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \nA BEVA® certificate of attendance will be provided once the participant completes the course. \n  \n 
URL:https://bevaglobal.com/event/time-stress-management-for-professionals/
LOCATION:Online Instructor Led
CATEGORIES:Professional Effectiveness and Personal Development
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260505T090000
DTEND;TZID=America/Toronto:20260505T160000
DTSTAMP:20260415T145739
CREATED:20250417T144510Z
LAST-MODIFIED:20260227T152212Z
UID:37918-1777971600-1777996800@bevaglobal.com
SUMMARY:Critical Thinking 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nWe live in a knowledge based society\, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision\, and minimizes damages if a mistake does occur. \nCritical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This BEVA workshop will provide you the skills to evaluate\, identify\, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career\, and provide a great skill in your everyday life. \nCourse Objectives: \n\nUnderstand the components of critical thinking\nUtilize non-linear thinking\nUse logical thinking\nRecognize what it means to be a critical thinker\nEvaluate information using critical thinking skills\nIdentify the benefits of critical thinking\nRevise perspective\, when necessary\nComprehend problem solving abilities\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various ways to perform critical thinking and its importance. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/critical-thinking-2/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260506T090000
DTEND;TZID=America/Toronto:20260506T160000
DTSTAMP:20260415T145739
CREATED:20250125T144932Z
LAST-MODIFIED:20260227T152401Z
UID:35746-1778058000-1778083200@bevaglobal.com
SUMMARY:Strategic Thinking and Planning
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online.\nCourse Length: 1 day \nTarget Audience: Executives\, board members\, managers\, supervisors and business owners \nDiscover the importance of strategic thinking and planning for your organization to be sustainable and for most to excel in the marketplace. \nLearning Objectives:\nTo develop\, strengthen and encourage strategic thinking and understand factors that build strategic alliances and partnerships: \n\nKnow why a strategic plan is necessary.\nLearn the key steps in leading a strategic plan preparation.\nUnderstand how and why to use expert resource (internal and external).\nUnderstand the importance of individual and team effort in strategic planning\nLearn how to set realistic\, achievable goals in building a strategic plan.\nDevelop performance indicators.\nApply Results-Based Management (RBM) in monitoring performance.\n\nCourse Content:\n\nDevelop vision\, mission\, strategic objectives\nConduct SWOT Analysis: Strength\, Weaknesses\, Opportunities and Threats\nConduct Stakeholder Analysis (internal\, external)\nIdentify strategic issues and strategies\nDetermine current objectives\nUnderstand Results-Based Management (RBM) concept and apply performance measurement.\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at different elements to enhance their skills in strategic thinking and planning. \nCourse Evaluation \nA course evaluation will be completed by the participants once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/strategic-thinking-and-planning/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260507T090000
DTEND;TZID=America/Toronto:20260507T160000
DTSTAMP:20260415T145739
CREATED:20250415T121538Z
LAST-MODIFIED:20260227T152607Z
UID:37859-1778144400-1778169600@bevaglobal.com
SUMMARY:Excel 365 Level 1 - Beginners
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nIn this BEVA Excel course\, the participant will cover various functionalities that they will be able to apply in their work environment. \nCourse Content:\nCreate\, Open and Save Workbooks\n• What is Excel?\n• Create a New Blank Workbook\n• Create a Workbook From a Template\n• Open Excel Files\n• Get Help\n• Save Workbooks\n• Navigate a Workbook \nExplore the User Interface\n• Backstage View*\n• Ribbon Overview\n• Mini Toolbar\n• Status Bar\n• Shortcut Key Tips\n• Contextual Tabs \nWork with Data\n• Enter\, Edit and Delete Data\n• Data Selection Methods\n• Use Autofill and Autocomplete\n• Cut\, Copy\, Paste and Paste Special\n• Resize Columns and Rows\n• Insert and Delete Columns\, Rows\, Cells\n• Use Undo\, Redo and Repeat\n• Spellcheck and AutoCorrect\n• Use Find\, Replace and Go To\n• Use Basic Functions\n• Use SmartTags and Options Buttons\n• Add\, Edit\, and Remove Comments \nFormat A Workbook\n• Format Using the Home Ribbon\n• Format Using the Mini-Toolbar\n• Format Using Dialog Boxes\n• Use and Modify Conditional Formatting\n• Use the Format Painter\n• Create and Modify Styles\n• Add\, Name\, Move\, Delete and Colour Sheets \nCharts\n• Create and Format a Chart\n• Modify Chart Layout and Structure\n• Change Chart Types\, Options\, Location and\n• Data Source\n• Save a Chart as a Template \nPrinting and Viewing A Workbook\n• Use the View Ribbon\n• Split and Freeze\n• Manage Multiple Windows\n• Use Page Layout\, Print Preview and Basic\n• Print Options\n• Add Headers and Footers \nCustomize\n• Customize the Quick Access Toolbar\n• Show/Hide the Ribbon \nBenefits to the participants \nThroughout the activities\, the participants will learn the importance of using spreadsheets\, various basic Excel functionalities and how they can be applied in their work environment. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/excel-365-level-1-beginners/
LOCATION:Online Instructor Led
CATEGORIES:Microsoft applications
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260508T090000
DTEND;TZID=America/Toronto:20260508T160000
DTSTAMP:20260415T145739
CREATED:20250417T142015Z
LAST-MODIFIED:20260227T152842Z
UID:37901-1778230800-1778256000@bevaglobal.com
SUMMARY:Developing a Training Needs Analysis
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nThe right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer\, or a client asks you to come into their organization and do an assessment\, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This BEVA one-day course will help you to gather the information\, assess the data\, and present your suggestions for training or non-training solutions. \nLearning Objectives: \n\nUnderstand the value of creating a training needs analysis\nApply the ICE method to assess the situation and build a training needs analysis\nCreate a simple yet thorough training needs analysis for their organization or client\n\nWhat Topics are Covered? \n\nA Closer Look at the Training Needs Analysis\nCollecting Data\nDiving Deeper Into the Data\nCreating the Report\nTaking Action\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThe learners will gain a better understanding of a training analysis in order to plan for their employee or client training. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/developing-a-training-needs-analysis-2/
LOCATION:Online Instructor Led
CATEGORIES:Management Focus
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260511T090000
DTEND;TZID=America/Toronto:20260511T160000
DTSTAMP:20260415T145739
CREATED:20250901T233340Z
LAST-MODIFIED:20260227T153050Z
UID:38294-1778490000-1778515200@bevaglobal.com
SUMMARY:Dealing with Stress
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA® instructor online. \nCourse Length:   1 day \nTarget Audience: General \nLearning Objectives:\nDevelop greater self-awareness and personal stress management abilities by: clarifying the personal meaning of stress; identifying personal sources of stress; becoming aware of personal coping strategies; developing new coping strategies; and developing a personal action plan. Explore the patterns and barriers that keep us from adapting to change. Move from being overwhelmed to being in charge\, and establishing balance in our lives by using strengths and finding ways to enhance them. \nCourse Content:\n\nDefinition of stress\nSource of stress\nPersonal coping strategies to minimize stress\nDeveloping new coping strategies\nCreating a personal action plan\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various ways to deal with stress. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/dealing-with-stress-2/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260512T090000
DTEND;TZID=America/Toronto:20260512T160000
DTSTAMP:20260415T145739
CREATED:20250417T141053Z
LAST-MODIFIED:20260227T153311Z
UID:37898-1778576400-1778601600@bevaglobal.com
SUMMARY:Emotional Intelligence (EQ) in the Workplace 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:1 Day \nTarget Audience: General \nLearning Objectives:\nTo understand and explore the concept of emotional intelligence; to develop and enhance my ability to monitor my own and others’ feelings and emotions\, to discriminate among them\, and to use this information to guide my thinking and action\, particularly as we live through change. \nCourse Content: \no    Understanding change and its impact on relationships \no    Fundamental competencies in partnership building and working with others \no    A review of the key role emotional intelligence that plays in relationships \no    Understanding personality differences and behaviors in self and others using MBTI \no    The role of attitude \no    Steps to managing anger \no    Examining the key barriers to meaningful and sustained relationships \no    Review of the seven basic elements that characterize most conflicts \no    Dealing effectively with criticism \no    Moving Forward \nThis is a highly participative workshop.  Near the end of the workshop each participant will deliver a short impromptu speech and have it critiqued.  Several self-assessment tools will be introduced to assist in the learning process and for future evaluations. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to look at various topics regarding emotional intelligence and its importance at the workplace. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/emotional-intelligence-eq-in-the-workplace-2/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260513T090000
DTEND;TZID=America/Toronto:20260513T160000
DTSTAMP:20260415T145739
CREATED:20250415T120620Z
LAST-MODIFIED:20260227T153507Z
UID:37855-1778662800-1778688000@bevaglobal.com
SUMMARY:Improving Mindfulness
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nMindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking\, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success. \nWith our BEVA Improving Mindfulness course\, participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness\, they will cultivate positive emotions that will have a dramatic effect on the work environment. \n.Course Objectives: \n\nDefine mindfulness\nDevelop techniques to make oneself more attuned to the present moment\nUnderstand the value and utility of one’s emotions\nLearn how to identify and counter distorted thinking\nLearn how to cultivate genuine positive emotions\nBecome more fully present in social interactions\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the various ways to improve mindfulness and how it relates to your emotions and your well being. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/improving-mindfulness/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260514T090000
DTEND;TZID=America/Toronto:20260514T160000
DTSTAMP:20260415T145739
CREATED:20250325T200313Z
LAST-MODIFIED:20260227T153708Z
UID:37637-1778749200-1778774400@bevaglobal.com
SUMMARY:Time/Stress Management for Professionals
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nLearning Objectives:\nProvide participants with: an understanding of stress; its physiological and psychological aspects; ways to identify the sources of stress; basis for better managing stress and fundamentals of priority setting and workload planning and use of various techniques. \nCourse Content:\n\n Develop a plan of action\nTo better manage stress in their lives\nApply time management principles\nUse delegation techniques\n\n Supplement Material\nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at ways to understand and manage stress as well to prioritize their workload. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/time-stress-management-for-professionals-2/
LOCATION:Online Instructor Led
CATEGORIES:Professional Effectiveness and Personal Development
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260515T090000
DTEND;TZID=America/Toronto:20260515T160000
DTSTAMP:20260415T145739
CREATED:20250414T231444Z
LAST-MODIFIED:20260227T153914Z
UID:37850-1778835600-1778860800@bevaglobal.com
SUMMARY:Coaching and Mentoring 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nYou are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work\, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? \nThe BEVA Coaching And Mentoring course\, focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. \nCourse Objectives: \n\nDefine coaching\, mentoring and the GROW model.\nIdentify and set appropriate goals using the SMART technique of goal setting.\nIdentify the steps necessary in defining the current state or reality of your employee’s situation.\nIdentify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.\nIdentify the benefits of building and fostering trust with your employee.\nIdentify the steps in giving effective feedback while maintaining trust.\nIdentify and overcoming common obstacles.\nIdentify when the coaching is at an end and transitioning your employee to other growth opportunities.\nIdentify the difference between mentoring and coaching.\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the importance of coaching and mentoring employees.. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/coaching-and-mentoring/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260518T090000
DTEND;TZID=America/Toronto:20260518T160000
DTSTAMP:20260415T145739
CREATED:20250414T230835Z
LAST-MODIFIED:20260227T154251Z
UID:37846-1779094800-1779120000@bevaglobal.com
SUMMARY:Emerging Skills for Leaders and Professionals with ADHD
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nLearn\, Think and Work Differently. \nDiversity and inclusion have become buzzwords across corporate and government workplaces\, encompassing more than race and ethnicity. People love to talk about the diversity of thought\, and the concept of neurodiversity is taking shape in many organizations. As learning and development (L&D) folks\, we’ve noticed that as organizations become more inclusive\, we must also adapt our approach to training. \nMaking an organization more inclusive for neurodiverse individuals requires an appreciation of each person within their work context and a focus on getting to know employees individually and leading people on a situational basis. In L&D\, we have always known the importance of these behaviours\, and we will come to appreciate neurodiversity as much as we enjoy employees’ diverse learning preferences. But we may miss it unless we truly understand what it means to lead while having ADHD or lead employees with ADHD. \nEmployers or colleagues often do not know someone is neurodiverse unless they tell them. Many large organizations work with agencies that help with recruiting\, onboarding\, and training — but what can we do if we don’t know about the neurodiverse employees in their professional development or in leadership roles? \nHow can we ensure that the learning and development programs are inclusive for employees with ADHD? Or how to be more inclusive of staff with ADHD? \nOur approach is using the AGES framework to make learning stick better: \nAttention—staying aroused and alert enough to focus. \nGeneration—creating connections and making associations with learned material. \nEmotion—optimizing learning with the appropriate level of positive emotion. \nSpacing—distributing knowledge over time. \nUse your Superpowers. \nProfessionals with ADHD have unique gifts or “superpowers.” Learning to lead or work with your superpowers can give you an edge over others in your work and guide you to greater satisfaction in your life. But you can only use them to your best advantage if you know what they are\, and if something comes easy to you\, you likely need to recognize them as a superpower. \nAt the end of this BEVA training\, participants will be able to discover strategies for: \n\nTaking care of attention\nExercising benevolent leadership\nThe whirlwinds of emotions\nCultivate resilience\nBecome better organized\nAnd much more!\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA participant’s guide will be provided. \nSession Evaluation \nThe learners will complete an evaluation once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/emerging-skills-for-leaders-and-professionals-with-adhd/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260519T090000
DTEND;TZID=America/Toronto:20260519T090000
DTSTAMP:20260415T145739
CREATED:20251208T212640Z
LAST-MODIFIED:20260227T154651Z
UID:38280-1779181200-1779181200@bevaglobal.com
SUMMARY:Leading Diverse Teams
DESCRIPTION:Leading Diverse Teams – LEAD220\nLearn in a classroom environment with your peers\, face to face or virtual with an instructor online. \nCourse Length:  1 day \nTarget Audience: General \nCourse Overview: \nThis interactive course equips leaders and managers with the knowledge\, skills\, and tools to effectively lead diverse teams. Participants will explore concepts of diversity\, equity\, inclusion\, unconscious bias\, and inclusive leadership practices to create high-performing\, psychologically safe teams. \nLearning Objectives: \n\n\n\n\n\n\nBy the end of this 6-hour session\, participants will be able to: \n\nExplain core DEI concepts\nClearly define diversity\, equity\, and inclusion\, distinguish among them\, and describe how each one influences team culture\, engagement\, and results.\nIdentify the benefits and challenges of diverse teams\nRecognize how diversity strengthens innovation and decision quality\, while also naming common friction points that can emerge if inclusion is weak.\nRecognize unconscious bias in leadership decisions\nSpot typical bias patterns in hiring\, delegation\, communication\, performance evaluation\, and day-to-day interactions\, and describe their impact on fairness and trust.\nApply practical strategies to reduce bias\nUse at least three evidence-informed techniques (e.g.\, structured decision tools\, perspective-checking\, bias interrupters) to make more equitable leadership choices.\nDemonstrate inclusive leadership behaviors\nPractice communication and leadership approaches that promote belonging\, respect\, and accountability across differences (e.g.\, inclusive meetings\, equitable feedback\, shared voice).\nBuild psychological safety within their teams\nImplement specific leader actions that increase openness\, learning\, and candor\, and reduce fear of speaking up.\nRespond constructively to tension or conflict across differences\nUse a simple dialogue or conflict-navigation framework to address misunderstandings\, micro-exclusions\, or value clashes without escalating harm.\nCreate a personal inclusion action plan\nDraft a realistic 30–60 day plan with 2–3 commitments to strengthen inclusion\, equity\, and team performance in their own workplace.\n\n\nCourse Content: \n\n\n\n\n\nModule 1: Introduction & Setting the Stage (30 minutes)\n\n\nWelcome\, objectives\, and agenda overview\nImportance of diversity and inclusion in today’s workplace\nBenefits and challenges of leading diverse teams\nParticipant introductions and initial reflections (icebreaker activity)\n\n\n\nModule 2: Understanding Diversity\, Equity\, and Inclusion (45 minutes) \n\nDefinitions: Diversity vs. Equity vs. Inclusion\nExploring dimensions of diversity (visible and invisible)\nThe business case and ethical imperative for DEI\nGroup discussion: Sharing experiences with diversity in teams\n\nModule 3: Self-Awareness & Unconscious Bias (60 minutes) \n\nWhat is unconscious bias and how it affects leadership?\nIdentifying personal biases through self-assessments and reflection\nImpact of bias on team dynamics and decision-making\nStrategies to mitigate bias in everyday leadership\nBreakout activity: Bias recognition scenarios and group discussion\n\nModule 4: Building Psychological Safety & Inclusive Communication (60 minutes) \n\nConcept of psychological safety and its importance for diverse teams\nCommunication styles and adapting to diverse perspectives\nActive listening\, empathy\, and giving inclusive feedback\nRole-playing exercises: Practicing inclusive conversations\n\nModule 5: Inclusive Decision-Making & Conflict Management (45 minutes) \n\nInclusive decision-making frameworks\nRecognizing and addressing bias in hiring\, promotions\, and team decisions\nStrategies for managing conflicts constructively in diverse teams\nCase study: Analyzing a team conflict scenario\n\nModule 6: Leading Inclusive Teams & Allyship (45 minutes) \n\nCharacteristics of inclusive leaders\nBuilding trust and fostering belonging\nThe role of allyship: Supporting marginalized voices\nInteractive activity: Developing allyship action plans\n\nModule 7: Action Planning & Sustaining Change (45 minutes) \n\nRecap of key learnings\nDeveloping personalized action plans for leading diverse teams\nTools and resources for continuous learning and accountability\nGroup sharing of action plans and commitment pledges\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the participants will gain a better understanding of how to lead a diverse team and the importance for the team to be unified to achieve the same goal. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/leading-diverse-teams/
CATEGORIES:Leadership Development Skills
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260520T090000
DTEND;TZID=America/Toronto:20260520T160000
DTSTAMP:20260415T145739
CREATED:20250202T150722Z
LAST-MODIFIED:20260227T155411Z
UID:36068-1779267600-1779292800@bevaglobal.com
SUMMARY:Self Leadership
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nAs we grow\, we learn to become leaders. Being a leader is natural for some\, and learned for others.  No matter how we have become a leader\, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. \nWith our BEVA® “Self-Leadership” course\, the participants will discover the specifics of how to be a better leader for themselves and for others. The participants will be able to guide themselves in positives ways\, which equals success! \n.Course Objectives: \n\nUnderstand what self-leadership is\nMotivate yourself\nSet goals\nReward yourself when positive things happen\nThink positively\n\nThis is a highly interactive and participative course. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will understand what self leadership is and its rewards when thinking positive. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/self-leadership/
LOCATION:Online Instructor Led
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260521T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260415T145740
CREATED:20250412T164204Z
LAST-MODIFIED:20260227T155224Z
UID:37806-1779354000-1779465600@bevaglobal.com
SUMMARY:Dealing with Challenging People in a Difficult Environment - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals.\n\n\n\n\n\n\n\nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the BEVA “Dealing with Challenging People in a Difficult Environment” course! In today’s fast-paced\, high-stakes business world\, the ability to handle challenging individuals and navigate difficult environments is a crucial skill for personal and professional success. This course is designed to equip you with the tools\, strategies\, and confidence to effectively manage interactions with difficult personalities\, resolve conflicts\, and maintain your well-being in high-pressure situations. \nThroughout BEVA this course\, you will engage in a series of immersive role-playing scenarios featuring characters from our fictional company\, “Challenges Co.” These scenarios are designed to simulate real-life workplace dynamics\, allowing you to practice and refine your skills in a safe and supportive environment. Whether you’re dealing with an aggressive colleague\, a passive-aggressive manager\, or a critical client\, this course will provide you with practical\, actionable strategies for overcoming these obstacles and maintaining your professionalism. \nBy the end of this course\, you will: \n\nUnderstand the root causes of difficult behavior and how it affects the workplace.\nDevelop conflict resolution skills that help you manage and resolve tensions constructively.\nEnhance your communication techniques to handle difficult conversations with poise and clarity.\nLearn how to set boundaries and assert yourself confidently in challenging situations.\nBuild resilience and manage stress effectively in tough environments.\n\nThis course is ideal for professionals at all levels who want to strengthen their ability to handle difficult people and situations\, whether you’re leading a team\, collaborating with colleagues\, or managing client relationships. Through role-play\, interactive discussions\, and reflective exercises\, you will leave this course better prepared to turn challenging interactions into opportunities for growth and success. \nWe look forward to seeing you thrive in even the most difficult environments! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nModule 1: Understanding Difficult Personalities\nObjective:\nLearners will identify and understand the types of challenging personalities they might encounter in a workplace. \nKey Topics: \n\nIntroduction to difficult personality types (e.g.\, aggressor\, passive-aggressive\, pessimist\, know-it-all)\nPsychological and emotional factors behind difficult behavior\nImpact of difficult personalities on team dynamics and productivity\nRole-Play Scenario: Learners will engage with characters from “Challenges Co.” who exhibit challenging personality traits. They will analyze the behavior and discuss appropriate responses.\n\nActivities: \n\nGroup discussions\nScenario-based role-playing\nReflection on personal experiences\n\nModule 2: Managing Conflict with Difficult People\nObjective:\nLearners will develop techniques to manage and resolve conflict in the workplace\, especially when dealing with difficult personalities. \nKey Topics: \n\nIdentifying conflict triggers\nConflict resolution styles and techniques (collaborative\, compromising\, avoiding\, etc.)\nRole of emotional intelligence in conflict management\nRole-Play Scenario: Learners will mediate a conflict at “Challenges Co.” involving difficult personalities\, practicing de-escalation and resolution techniques.\n\nActivities: \n\nRole-playing with group feedback\nConflict style assessment\nInteractive discussions on real-world scenarios\n\nModule 3: Communicating Effectively with Challenging Individuals\nObjective:\nLearners will practice communication strategies for navigating conversations with difficult colleagues and superiors. \nKey Topics: \n\nActive listening and empathy in difficult conversations\nNon-verbal communication cues\nDealing with defensiveness and hostility\nRole-Play Scenario: Learners will engage in challenging conversations with different “Challenges Co.” characters\, using communication strategies to achieve positive outcomes.\n\nActivities: \n\nCommunication drills\nRole-playing feedback and debriefing\nExercises in empathy and reframing\n\nModule 4: Setting Boundaries and Assertiveness\nObjective:\nLearners will learn how to set personal and professional boundaries and be assertive in difficult situations. \nKey Topics: \n\nThe importance of setting clear boundaries\nDifferentiating between passive\, aggressive\, and assertive communication\nTechniques for maintaining professionalism under pressure\nRole-Play Scenario: Learners will practice asserting boundaries with demanding or unreasonable “Challenges Co.” characters.\n\nActivities: \n\nBoundary-setting exercises\nAssertiveness training through role-play\nGroup reflections on successful strategies\n\nModule 5: Handling Difficult Conversations with Superiors\nObjective:\nLearners will gain the confidence to navigate challenging conversations with higher-ups or authority figures. \nKey Topics: \n\nApproaching difficult conversations with managers or leadership\nMaintaining professionalism while advocating for oneself\nHandling criticism and feedback in high-pressure situations\nRole-Play Scenario: Learners will simulate difficult conversations with superiors at “Challenges Co.” to resolve issues while maintaining professionalism.\n\nActivities: \n\nScenario-based role-playing with peer feedback\nSelf-assessment exercises on confidence and professionalism\nDiscussion on real-world application of techniques\n\nModule 6: Building Resilience and Stress Management\nObjective:\nLearners will develop resilience and stress management techniques to cope with the pressures of dealing with challenging people. \nKey Topics: \n\nRecognizing signs of burnout and stress in difficult environments\nBuilding mental resilience and emotional stability\nTechniques for maintaining well-being in a challenging workplace\nRole-Play Scenario: Learners will face a series of escalating challenges from “Challenges Co.” characters while practicing stress management and resilience-building strategies.\n\nActivities: \n\nGroup discussion on stress triggers\nRole-play with stress-management techniques\nPersonal reflection on emotional resilience strategies\n\nFinal Wrap-Up:\n\nReview of key lessons learned from the role-playing scenarios and discussions.\nOpen Q&A session.\nReflection on how to apply these skills in the real world.\n\nThis course outline ensures that learners not only understand the theory behind dealing with difficult people but also practice these skills through immersive role-play scenarios\, preparing them for real-life challenges. \nConclusion \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\n\n\n\n\n\n\n\n\n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients-2/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260522T090000
DTEND;TZID=America/Toronto:20260522T160000
DTSTAMP:20260415T145740
CREATED:20250901T230814Z
LAST-MODIFIED:20260227T154851Z
UID:38287-1779440400-1779465600@bevaglobal.com
SUMMARY:Interview Techniques
DESCRIPTION:Learn in a classroom environment\, virtually\, with a BEVA instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nLearning Objectives:\nThis workshop will enable participants to become comfortable with the interview process by learning how to: prepare for the interview; determine the interviewer’s agenda; answer questions effectively; overcome objections; plan what to do after the interview; evaluate the interview. \nCourse Content:\n\nInterview preparation: self-assessment; experience and accomplishments; introductory statement\nInterview planning – research\nTypes of interviews\nExamples of interview questions and how to answer them effectively\nThe “difficult” interview questions\nEnding the interview and planning what to do after the interview\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to examine their current situation and build confidence to go face to face with the interviewer. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/interview-techniques/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260525T090000
DTEND;TZID=America/Toronto:20260526T160000
DTSTAMP:20260415T145740
CREATED:20260117T205223Z
LAST-MODIFIED:20260227T160011Z
UID:38796-1779699600-1779811200@bevaglobal.com
SUMMARY:Career Planning and Goal Settings
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nTarget Audience: General \nLearning Objectives:\n\nEnable the participants to set realistic and achievable career goals.\nDirect participants in setting up action plans to achieve their career objectives.\nHave participants assess their careers to date by identifying their preferences\, skills\, aptitudes\, interests\, abilities and traits.\n\nCourse Content:\n\nSelf-assessment – fitting work skills to work preferences\nPatterns and trends in each participant’s education\, training and employment history\nAptitudes\, interests and preferences\nCurrent and ideal balance among work\, family\, social\, recreational and intellectual activities-quality of life\nAspects of their training and employment that are sources of satisfaction and\ndissatisfaction\nLimits on their career progress arising from lack of training\, skills and experience\nCharacteristics of their ideal jobs (Roles)\nReview of current availability and trends for jobs by occupational groups\nReview trends in availability of work through counselling\, placement and recruiting firms\nReview of institutions providing training\, their course offerings\, fees and entrance\nrequirements\nExamine the merits and limitations of full time\, part time and casual training\nExamine the process of registration for training\nMentoring – how one finds and develops a mentoring relationship\nDistinguish among and understand the interdependence of long and short term career goals; financial and income security goals; training and development goals; and quality of life\nPrepare an action plan consistent with one’s needs and constraints\nIdentify specific objectives and time frames; commit one’s self to implement the plan\nManage implementation of the plan\nReview and evaluate results\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will be able to examine their current situation and apply new practices to establish and set career goals. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/career-planning-and-goal-settings/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260527T090000
DTEND;TZID=America/Toronto:20260527T160000
DTSTAMP:20260415T145740
CREATED:20250411T103757Z
LAST-MODIFIED:20260227T171255Z
UID:37730-1779872400-1779897600@bevaglobal.com
SUMMARY:Entrepreneurship 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually with a BEVA instructor online.\nCourse Length: 1 Day \nTarget Audience: General \nWould you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. \nLet our BEVA Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan\, knowing your competition\, and successful marketing. All these and more can be found in our Entrepreneurship workshop.. \nCourse Objectives: \n\nUnderstand how to start a business\nDevelop a business plan\nGet financing for your business\nHire and train employees\nRun your business\nGrow your business\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will learn every steps of starting a business\, financing the business\, hire people and grow the business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/entrepreneurship-2/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260528T090000
DTEND;TZID=America/Toronto:20260529T160000
DTSTAMP:20260415T145740
CREATED:20250414T182830Z
LAST-MODIFIED:20260227T170910Z
UID:37838-1779958800-1780070400@bevaglobal.com
SUMMARY:Business Writing Skills
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 2 days \nTarget Audience: General \nGoal: \nTo develop participant skills and capacity to write concise\, clear and context appropriate communications that achieve their intended purpose and desired impact. \nLearning Objectives: \nThis BEVA course focuses on training the participant to write effective written communication for a wide variety of applications. The participants will: \nLearn the elements and structure of an effective written communication. \n\nUnderstand the importance of planning a written communication and how apply a simple planning framework to ensure it is appropriate for the purpose\, context and audience for which the report is created.\nReview basic writing and formatting skills for readability and professionalism.\nConsider the tone and formality of different written communications\nExplore different kinds of written communications used by participants and specific requirements.\nPractice developing a written communication for feedback.\nHave the opportunity to network with and learn from other professionals.\n\nCourse Content: \nThis is a highly participatory and interactive course which addresses the following and more through content presentation\, structured exercises\, small and large group discussion and constructive feedback. \n1. Business Writing Foundations\n1. Understand Context and Goals of the Participants.\n2. Sharing Experiences – Successes and challenges with business writing\n3. Why it is important to develop effective business writing skills.\n4. Common elements and structure of written communication.\n5. Distinctions between formal and informal written communications – mood\, formality.\n6. Tips for effective writing\n7. Formatting and readability of written communication \n2. Plan Your Communication\n1. Introduction to a holistic planning framework for business writing.\na) Determine the purpose\nb) Identify the “sponsor” and the expectations and conditions of satisfaction (e.g. timelines\, length\, style)\nc) Clarify the intended outcome or impact of the communication\nd) Identify the audience and how to create value for the audience\ne) Identify data sources and location.\nf) Create an outline for your communication\ng) Collect\, analyze and organize the data\nh) Write the document\ni) Edit\, edit\, edit\nj) Format and structure \n2. Application of the framework to a real-life report writing scenario. \n3. Writing for Specific Purposes (the content of this section will be customized to the participants goals and contexts and the request of the sponsor).\n1. Review distinctions and different expectations for correspondence\na) Letters\nb) Memos\nc) Emails\nd) Other kinds of written communication relevant to the participants \n2. Review distinctions and different expectations for a variety of common reports that may include:\na) Informal Reports\n(i.) Briefing notes\nb) Formal reports\n(i.) Technical Reports\n(ii.) Scientific Reports\n(iii.) Project Summary Reports\n(iv.) Research Reports\n(v.) Informational Reports\n(vi.) Business Reports\n(vii.) Analytical reports\n(viii.) Recommendation reports \n4. Practice\n1. Work on a written for which they would like co-learners to provide feedback\n2. Remaining questions about business writing.\n3. Course evaluation. \nParticipants are requested to bring 3 or 4 copies of emails or memos that they have created and one longer formal or informal report. \nIndividuals will be invited to work on actual reports that they need or are preparing or bring draft reports for feedback. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/business-writing-skills/
LOCATION:Online Instructor Led
CATEGORIES:Media and Communications Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260529T090000
DTEND;TZID=America/Toronto:20260529T160000
DTSTAMP:20260415T145740
CREATED:20250330T142527Z
LAST-MODIFIED:20260227T170757Z
UID:37677-1780045200-1780070400@bevaglobal.com
SUMMARY:Customer Services
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nEach and every one of us serves customers\, whether we realize it or not. Maybe you’re on the front lines of a company\, serving the people who buy your products. Perhaps you’re an accountant\, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner\, serving your staff and your customers. \nThe BEVA Customer Services workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques\, dealing with difficult customers\, and generating return business. \nCourse Objectives: \n\nState what customer service means in relation to all your customers\, both internal and external\nRecognize how your attitude affects customer service\nIdentify your customers’ needs\nUse outstanding customer service to generate return business\nBuild good will through in-person customer service\nProvide outstanding customer service over the phone\nConnect with customers through online tools\nDeal with difficult customers\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will know the importance of customer services and its importance to the organization or business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/customer-service-2/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
END:VCALENDAR