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DTSTART;TZID=America/Toronto:20260213T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260416T032001
CREATED:20260117T204546Z
LAST-MODIFIED:20260117T204826Z
UID:38793-1770973200-1770998400@bevaglobal.com
SUMMARY:Job Search Skills
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nSearching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly\, where do you find help when you need it? \nThe Job Search Skills workshop will give you the answers to all these questions\, plus a plan to get you to a new job within a month. After completing this program\, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for. \n.Course Objectives: \n\nDefine your objectives and purpose in your search for employment.\nHelp you establish SMART goals in the job-hunting process.\nAssist you in developing a first month plan of action for your job search.\nCraft an effective resume.\nForm an attractive cover letter.\nDevelop and present a portfolio of your prior work.\nLearn networking skills in finding leads for jobs.\nEfficiently get interviews and thrive in the interview process.\n\nThis is a highly interactive and participative workshop. \n Supplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at the importance of knowing various job skills to land a job. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/job-search-skills/
LOCATION:Online Instructor Led
CATEGORIES:Career Development and Management
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260213T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260416T032001
CREATED:20250901T191210Z
LAST-MODIFIED:20260317T111725Z
UID:38274-1770973200-1770998400@bevaglobal.com
SUMMARY:Customer Services
DESCRIPTION:Customer service skills workshop event by BEVA Global Management \nLearn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nEach and every one of us serves customers\, whether we realize it or not. Maybe you’re on the front lines of a company\, serving the people who buy your products. Perhaps you’re an accountant\, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner\, serving your staff and your customers. \nThe BEVA Customer Services workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques\, dealing with difficult customers\, and generating return business. \nCourse Objectives: \n\nState what customer service means in relation to all your customers\, both internal and external\nRecognize how your attitude affects customer service\nIdentify your customers’ needs\nUse outstanding customer service to generate return business\nBuild good will through in-person customer service\nProvide outstanding customer service over the phone\nConnect with customers through online tools\nDeal with difficult customers\n\nThis is a highly interactive and participative workshop. \nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will know the importance of customer services and its importance to the organization or business. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/customer-services/
LOCATION:Online Instructor Led
CATEGORIES:Business
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260212T090000
DTEND;TZID=America/Toronto:20260213T160000
DTSTAMP:20260416T032001
CREATED:20250412T163708Z
LAST-MODIFIED:20260106T170942Z
UID:37807-1770886800-1770998400@bevaglobal.com
SUMMARY:Conflict Resolution in Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, HR professionals\, and employees at all levels. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nWelcome to our Conflict Resolution for Commercial Business course\, a dynamic and interactive learning experience designed to equip professionals with the skills needed to effectively manage and resolve workplace conflicts. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\nThis course is ideal for professionals looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace. Join us to become more confident in handling conflicts and fostering a collaborative work environment. \n\n\n\n\n\n\n\n\n\nModule 1: Introduction to Conflict Resolution\n\nObjective: Understand the fundamentals of conflict resolution and its importance in the workplace.\nTopics Covered:\n\nDefinition and types of conflict\nThe impact of unresolved conflicts on business performance\nCommon causes of workplace conflict\nThe role of effective communication in conflict resolution\nIntroduction to “Conflict Co.” and the cast of characters\n\n\nActivities:\n\nSelf-assessment quiz on conflict awareness\nIntroductory role-play: “A Day at Conflict Co.” where students observe a typical day and identify potential conflict triggers.\n\n\n\n\nModule 2: Understanding Conflict Dynamics\n\nObjective: Learn the stages of conflict and recognize the dynamics at play in different conflict situations.\nTopics Covered:\n\nThe stages of conflict: pre-conflict\, active conflict\, and post-conflict\nEscalation and de-escalation of conflicts\nPower dynamics and their influence on conflict\nEmotional intelligence in conflict resolution\n\n\nActivities:\n\nRole-play scenario: “The Miscommunication” where students navigate a conflict arising from a simple misunderstanding.\nGroup discussion: Analyzing the power dynamics in the scenario.\n\n\n\n\nModule 3: Conflict Resolution Strategies\n\nObjective: Explore various conflict resolution strategies and learn how to apply them effectively.\nTopics Covered:\n\nThe five conflict resolution styles: Avoiding\, Accommodating\, Competing\, Compromising\, and Collaborating\nWhen and how to use each style\nTechniques for active listening and empathy\nProblem-solving and negotiation skills\n\n\nActivities:\n\nInteractive role-play: “The Team Disagreement” where students practice applying different conflict resolution styles.\nPeer feedback session: Discussing the effectiveness of each strategy used in the scenario.\n\n\n\n\nModule 4: Managing Difficult Conversations\n\nObjective: Gain skills for managing and facilitating difficult conversations in the workplace.\nTopics Covered:\n\nPreparing for difficult conversations\nTechniques for staying calm and focused\nThe importance of clarity and assertiveness\nHandling emotions and resistance\n\n\nActivities:\n\nRole-play scenario: “The Performance Review” where students practice delivering constructive feedback.\nReflection exercise: Identifying personal triggers and strategies to manage them during difficult conversations.\n\n\n\n\nModule 5: Mediation and Third-Party Intervention\n\nObjective: Understand the role of mediation and how to act as a neutral third party in conflict resolution.\nTopics Covered:\n\nThe role of a mediator in conflict resolution\nSteps of the mediation process\nTechniques for impartiality and neutrality\nHandling high-stakes or complex conflicts\n\n\nActivities:\n\nRole-play scenario: “The Mediation” where students act as mediators in a conflict between two departments at Conflict Co.\nGroup debrief: Discussing the challenges and successes of the mediation process.\n\n\n\n\nModule 6: Building a Positive Workplace Culture\n\nObjective: Learn strategies to foster a workplace culture that minimizes conflict and promotes collaboration.\nTopics Covered:\n\nThe role of leadership in conflict prevention\nBuilding trust and open communication\nEncouraging diversity and inclusion to reduce conflict\nContinuous improvement and feedback loops\n\n\nActivities:\n\nFinal role-play: “The Cultural Shift” where students develop and implement a plan to improve the workplace culture at Conflict Co.\nCourse assessment: Comprehensive quiz and reflection paper on key learnings and how they will be applied in the workplace.\n\n\n\n\nFinal Performance Test: Conflict Resolution Scenarios\n\nObjective: Apply all learned concepts in a comprehensive case study involving a series of conflicts at Conflict Co.\nDescription:\n\nStudents will be presented with a detailed case involving multiple characters and conflicts within Conflict Co.\nThey will need to identify the root causes of the conflicts\, apply appropriate resolution strategies\, and propose a plan for improving the overall work environment.\nThe final grade will be assessed based on the depth of analysis\, creativity in resolution strategies\, and feasibility of the proposed plan.\n\n\n\nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/conflict-resolution-in-commercial-business-role-playing/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260211T090000
DTEND;TZID=America/Toronto:20260211T160000
DTSTAMP:20260416T032001
CREATED:20250330T134833Z
LAST-MODIFIED:20251206T203208Z
UID:37655-1770800400-1770825600@bevaglobal.com
SUMMARY:Developing a Training Needs Analysis
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \nThe right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer\, or a client asks you to come into their organization and do an assessment\, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. \nThis one-day workshop will help you to gather the information\, assess the data\, and present your suggestions for training or non-training solutions. \nLearning Objectives: \n\nUnderstand the value of creating a training needs analysis\nApply the ICE method to assess the situation and build a training needs analysis\nCreate a simple yet thorough training needs analysis for their organization or client\n\nWhat Topics are Covered? \n\nA Closer Look at the Training Needs Analysis\nCollecting Data\nDiving Deeper Into the Data\nCreating the Report\nTaking Action\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThe learners will gain a better understanding of a training analysis in order to plan for their employee or client training. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/developing-a-training-needs-analysis/
LOCATION:Online Instructor Led
CATEGORIES:Management Focus
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260210T090000
DTEND;TZID=America/Toronto:20260210T160000
DTSTAMP:20260416T032001
CREATED:20250411T114624Z
LAST-MODIFIED:20251206T203937Z
UID:37734-1770714000-1770739200@bevaglobal.com
SUMMARY:Accelerate Marketing on Pricing 
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length:  1 day \nTarget Audience: General \n\n\n\nLearning Objectives: \nBy the end of this course\, participants will: \n\nUnderstand the strategic role of pricing in marketing\nIdentify key pricing models and when to use them\nAnalyze the relationship between price\, value\, and customer perception\nUse data to make evidence-based pricing decisions\nDevelop and test pricing strategies for different market conditions\n\nCourse Outline \nSession 1: Introduction to Strategic Pricing (1 Hour) \nTopics Covered: \n\nThe role of pricing in the marketing mix (4Ps/7Ps)\nPricing vs. cost vs. value vs. perceived value\nPsychological aspects of pricing: How customers perceive price\nThe impact of pricing on brand and positioning\n\nSession 2: Pricing Models and Strategies (1 Hour) \nTopics Covered: \n\nOverview of key pricing strategies:\n\nCost-plus pricing\nValue-based pricing\nCompetitor-based pricing\nDynamic pricing\nPenetration vs. skimming\nFreemium and subscription pricing\n\n\nChoosing the right pricing strategy for your market and product\n\nSession 3: Pricing Research and Data-Driven Decision-Making (1 Hour) \nTopics Covered: \n\nPrimary and secondary pricing research\nWillingness to pay studies and conjoint analysis\nPrice elasticity of demand\nUsing A/B testing and customer segmentation for pricing\n\nSession 4: Communicating Price and Building Value (1 Hour) \nTopics Covered: \n\nAnchoring and decoy pricing\nFraming and presenting price options\nCommunicating value to reduce price resistance\nThe role of pricing in conversion funnels\n\nSession 5: Pricing in the Real World: Market Conditions and Competition (1 Hour) \nTopics Covered: \n\nAdapting pricing in changing environments (inflation\, market shifts\, supply chain disruptions)\nPricing for different customer segments\nCompetitor pricing monitoring and reaction strategies\nLocal vs. global pricing strategies\n\nSession 6: Pricing Action Plan + Wrap-Up (1 Hour) \nTopics Covered: \n\nCreating your pricing strategy roadmap\nKPIs and performance tracking for pricing effectiveness\nCommon pricing pitfalls and how to avoid them\nKey takeaways and open Q&A\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the participants will gain a better understanding of pricing and how it can influence marketing strategies. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \n\n\n\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change.
URL:https://bevaglobal.com/event/accelerate-marketing-on-pricing/
LOCATION:Online Instructor Led
CATEGORIES:Marketing
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260209T090000
DTEND;TZID=America/Toronto:20260209T160000
DTSTAMP:20260416T032001
CREATED:20250410T204745Z
LAST-MODIFIED:20251206T202907Z
UID:37723-1770627600-1770652800@bevaglobal.com
SUMMARY:Digital Marketing Fundamentals: Strategies for Online Success
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nDuration: 6 Hours \nTarget Audience: Business owners\, marketing professionals\, entrepreneurs\, and individuals looking to                                                     enhance their digital marketing skills. \nWorkshop Objectives: \nBy the end of the workshop\, participants will:\n✔ Understand the core concepts of digital marketing.\n✔ Learn how to create a successful digital marketing strategy.\n✔ Gain insights into key channels like SEO\, social media\, email marketing\, and paid advertising.\n✔ Be able to analyze and optimize marketing performance. \nWorkshop Agenda \n\n Introduction to Digital Marketing (15 min)\n\n\nWhat is Digital Marketing?\nTraditional vs. Digital Marketing\nImportance & Trends in 2024\nKey Digital Marketing Channels\n\n\n Building a Digital Marketing Strategy (30 min)\n\n\nUnderstanding Target Audience & Customer Personas\nSetting SMART Marketing Goals\nCrafting a Digital Marketing Funnel\nSelecting the Right Channels\n\n\n Search Engine Optimization (SEO) Essentials (30 min)\n\n\nUnderstanding Search Engines & Google Algorithms\nOn-Page vs. Off-Page SEO\nKeyword Research Basics\nSEO Tools & Best Practices\n\n      🛠 Mini Exercise: Perform a basic SEO audit of a website. \n\n Social Media Marketing (SMM) (30 min)\n\n\nChoosing the Right Social Media Platforms\nCreating Engaging Content\nOrganic vs. Paid Social Strategies\nSocial Media Metrics & Analytics\n\n     🛠 Mini Exercise: Create a quick social media post based on a business scenario. \n\n Content Marketing & Email Marketing (30 min)\n\n\nImportance of High-Quality Content\nBlogging & Video Marketing Strategies\nBasics of Email Marketing\nWriting Engaging Emails & Measuring Success\n\n      🛠 Mini Exercise: Draft a short marketing email for a new product launch. \n\n Paid Advertising & Analytics (30 min)\n\n\nGoogle Ads & Social Media Ads Overview\nBudgeting & Targeting Strategies\nUnderstanding Key Metrics (CTR\, Conversion Rate\, ROI)\nBasic Google Analytics & Performance Tracking\n\n\n Q&A and Final Takeaways (15 min)\n\n\nRecap of Key Learnings\nOpen Q&A Session\nRecommended Tools & Resources\nNext Steps for Participants\n\nSupplement Material\nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various tools to better market their products or services online. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/ddigital-marketing-fundamentals-strategies-for-online-success/
LOCATION:Online Instructor Led
CATEGORIES:Marketing
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260206T090000
DTEND;TZID=America/Toronto:20260206T160000
DTSTAMP:20260416T032001
CREATED:20250411T121953Z
LAST-MODIFIED:20251205T150811Z
UID:37746-1770368400-1770393600@bevaglobal.com
SUMMARY:Crisis Management
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 Day \nTarget Audience: General \nCrisis management is as important as finance management\, personnel management\, etc.  Having a clear and effective program and plan for an event is critical not only to your survival\, but critical to the profitability and possibly the survival of the company. \nYou will able to identify risk\, assess the situation and respond appropriately is important\, and requires not only training\, but practice. \nCourse Objectives: \n\nIdentify potential risks\nUnderstand the myths behind workplace violence\nDefine escalation and identify examples\nLearn concerning behaviors\nKnow what a trigger is and how that can escalate\nUnderstand the proper response to an event\n\nThis is a highly interactive and participative workshop. \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at all the important elements of crisis management. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/crisis-management/
LOCATION:Online Instructor Led
CATEGORIES:Health in the Workplace and Personal Wellness
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260205T090000
DTEND;TZID=America/Toronto:20260206T160000
DTSTAMP:20260416T032001
CREATED:20250412T161157Z
LAST-MODIFIED:20251206T201434Z
UID:37799-1770282000-1770393600@bevaglobal.com
SUMMARY:Communicating Effectively in a Commercial Business - Role Playing for Business Managers
DESCRIPTION:Target Audience: Commercial business clients\, including managers\, team leaders\, and HR professionals. \nCourse Duration: 12 hours containing 6 modules (approximately 1 hour each\, plus role-playing scenarios and assessments) \nDelivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios. \nCourse Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students\, allowing for personalized attention and an engaging learning environment. \nWelcome to the “Communicating Effectively in a Commercial Business” role playing for managers course! Communication is the cornerstone of success in any business environment. Whether you are interacting with colleagues\, clients\, or stakeholders\, the way you communicate has a significant impact on your relationships and the overall effectiveness of your work. \nThis BEVA course is designed to help you master the art of clear\, confident\, and impactful communication. Through a combination of interactive role-playing scenarios\, reflective exercises\, and practical strategies\, you will learn how to enhance your communication skills in various contexts\, including face-to-face conversations\, virtual meetings\, and cross-cultural interactions. \nYou will be introduced to a fictional company called ‘Great Communications Co.’\, where you will step into the shoes of its employees. These characters will help you practice and refine your communication techniques in realistic\, everyday workplace situations. The immersive scenarios are tailored to challenge your communication skills\, enabling you to give and receive feedback\, handle difficult conversations\, and navigate virtual communication with ease. \nBy the end of this course\, you will have gained a deep understanding of how to communicate effectively in professional environments\, leaving you better equipped to foster positive relationships\, resolve conflicts\, and contribute to a thriving\, collaborative workplace. \nLet’s embark on this journey towards more effective communication! \nWhat to Expect: \n\nInteractive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting\, allowing you to apply conflict resolution strategies in a practical context.\nGroup Discussions: After each scenario\, we will reconvene as a class to discuss your experiences\, insights\, and solutions. The instructor will guide these discussions\, highlighting key learning points and offering expert feedback to deepen your understanding.\nInstructor Emphasis: The instructor will emphasize critical learning points after each scenario\, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.\nPerformance Test: At the conclusion of the course\, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored\, and you will receive a grade based on your ability to apply the skills learned during the course.\n\n  \n\n\n\n\n\n\n\n\nModule 1: Foundations of Effective Communication\n\nLearning Objectives:\n\nUnderstand the basics of communication.\nIdentify barriers to effective communication.\nExplore various communication styles and their impact on workplace interactions.\n\n\nRole-Playing Scenario:\n\nScenario: Introduction to ‘Great Communications Co.’ Characters.\nFocus: Two colleagues\, one with a direct communication style and another with a passive approach\, need to collaborate on a project. Explore the challenges they face and how to bridge their communication gap.\n\n\nActivities:\n\nCommunication styles assessment.\nReflection on personal communication barriers.\n\n\n\nModule 2: Active Listening and Non-Verbal Communication\n\nLearning Objectives:\n\nMaster the art of active listening.\nRecognize the role of non-verbal cues in communication.\nEnhance awareness of body language and tone in professional conversations.\n\n\nRole-Playing Scenario:\n\nScenario: A manager at ‘Great Communications Co.’ conducts a one-on-one meeting with an employee. Focus on demonstrating effective active listening and reading non-verbal cues.\n\n\nActivities:\n\nBody language analysis.\nListening skills exercise with feedback.\n\n\n\nModule 3: Communicating Across Cultures\n\nLearning Objectives:\n\nUnderstand cultural differences in communication.\nLearn how to adapt communication styles in a multicultural environment.\nDevelop empathy and flexibility in cross-cultural interactions.\n\n\nRole-Playing Scenario:\n\nScenario: A global team at ‘Great Communications Co.’ collaborates on a project. Explore misunderstandings due to cultural differences and how to resolve them.\n\n\nActivities:\n\nCultural communication style comparison.\nGroup discussions on cultural assumptions.\n\n\n\nModule 4: Giving and Receiving Constructive Feedback\n\nLearning Objectives:\n\nLearn to give constructive feedback in a professional and respectful manner.\nDevelop strategies for receiving feedback without becoming defensive.\nCreate an environment of trust and open communication.\n\n\nRole-Playing Scenario:\n\nScenario: A supervisor at ‘Great Communications Co.’ provides performance feedback to a team member. Practice delivering feedback and navigating challenging responses.\n\n\nActivities:\n\nFeedback formulation and role-play.\nSelf-reflection on receiving feedback.\n\n\n\nModule 5: Managing Difficult Conversations\n\nLearning Objectives:\n\nPrepare for and handle difficult conversations in the workplace.\nDevelop strategies for staying calm and professional during conflicts.\nLearn techniques for de-escalating tense situations.\n\n\nRole-Playing Scenario:\n\nScenario: Two employees at ‘Great Communications Co.’ have a disagreement about a project deadline. Practice managing the conversation while maintaining professionalism.\n\n\nActivities:\n\nDifficult conversation scripting and role-play.\nGroup analysis of communication breakdowns.\n\n\n\nModule 6: Enhancing Virtual Communication\n\nLearning Objectives:\n\nImprove communication skills in virtual settings (e.g.\, video conferencing\, emails\, instant messaging).\nLearn best practices for clarity\, engagement\, and professionalism in virtual communication.\nOvercome challenges of remote communication\, such as misinterpretation and lack of non-verbal cues.\n\n\nRole-Playing Scenario:\n\nScenario: A remote team at ‘Great Communications Co.’ navigates a virtual meeting to discuss a critical project update. Focus on clear messaging and handling misunderstandings.\n\n\nActivities:\n\nVirtual meeting role-play.\nDiscussion on remote communication challenges and solutions.\n\n\n\nCourse Summary and Wrap-Up:\n\nReview key communication strategies learned throughout the course.\nParticipants reflect on personal growth and areas for continued improvement.\nFinal group discussion on how to implement effective communication strategies in real-world business settings.\n\nThis course design integrates practical scenarios with the characters from ‘Great Communications Co.’ and emphasizes skills development through role-playing. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nConclusion\n\nPerformance Test: Participants will engage in a final scenario that incorporates elements from all modules\, allowing them to demonstrate their mastery of customer service principles.\n\n\nThis outline balances theory with practical\, immersive learning through role-playing\, making it highly interactive and relevant for real-world application. \n\n\n\n\n\n\n Certificate\nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n  \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n 
URL:https://bevaglobal.com/event/customer-service-excellence-for-commercial-business-clients/
LOCATION:Online Instructor Led
CATEGORIES:Role Playing Courses for Business Managers using LMS and AI-ChatGPT
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260205T090000
DTEND;TZID=America/Toronto:20260205T120000
DTSTAMP:20260416T032001
CREATED:20250419T162858Z
LAST-MODIFIED:20251205T150520Z
UID:38086-1770282000-1770292800@bevaglobal.com
SUMMARY:Introduction to Coaching
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: .5 day \nTarget Audience: General \nLearning Objectives:\nUnderstand the role of coaching in the workplace and how it can facilitate change in others. \nCourse Content:\n\nRecognize core coaching skills and techniques\nUse some of the essential techniques and tools necessary for successful coaching\nPlan and structure a coaching session\nOvercome some typical coaching barriers\nReceive feedback on coaching\n\nSupplement Material \nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at various phases of transition and how to move forward. \nCourse Evaluation \nA course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n 
URL:https://bevaglobal.com/event/introduction-to-coaching/
LOCATION:Online Instructor Led
CATEGORIES:Coaching
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Toronto:20260204T090000
DTEND;TZID=America/Toronto:20260204T160000
DTSTAMP:20260416T032001
CREATED:20250330T142002Z
LAST-MODIFIED:20251204T210719Z
UID:37674-1770195600-1770220800@bevaglobal.com
SUMMARY:Oral Presentations
DESCRIPTION:Learn in a classroom environment with your peers\, virtually\, with a BEVA® instructor online. \nCourse Length: 1 day \nTarget Audience: General \nLearning Objectives:\n\nUnderstand and overcome fear and anxiety\nPresent information logically\nRemain concise yet dynamic\nEvoke enthusiasm from audience\nBe effective and productive\n\n Course Content:\n\nPlanning and organizing the presentation\nPreparing for the presentation\nHow to practice your presentation\nDo’s and Don’ts of public speaking and presenting\nDealing with fear and anxiety\nCommunication process\nBody language\nCreating an effective environment\nSelf -evaluation\n\n Supplement Material\nA student manual is available for the learner to follow during the instructor’s presentation. \nBenefits to the participants \nThroughout the activities\, the learners will look at different elements to enhance their oral presentation. \nCourse Evaluation \n A course evaluation will be completed by the learners once the course is finished. \nCertificate \nA BEVA® certificate of attendance will be provided once the participant completes the course. \nNote: The course outline may be subject to change. \n  \n 
URL:https://bevaglobal.com/event/oral-presentations/
LOCATION:Online Instructor Led
CATEGORIES:Media and Communications Skills
ORGANIZER;CN="BEVA Learning Institute":MAILTO:training-formation@bevaglobal.com
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END:VCALENDAR