Administrative Skills
2026-02-16 09:00 - 16:00 (America/Toronto) | Online Instructor Led
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
If you work in a key support role, this workshop will help you be more effective in your overall performance.
We will look at personal productivity, communication skills and improved boss relations. This course also includes assertiveness, difficult conversations, stress management and personal goal setting.
Course Objectives:
• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority
This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various skills required for success in administration.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Emotional Intelligence (EQ) in the Workplace
2026-02-17 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length:1 Day
Target Audience: General
Learning Objectives:
To understand and explore the concept of emotional intelligence; to develop and enhance my ability to monitor my own and others’ feelings and emotions, to discriminate among them, and to use this information to guide my thinking and action, particularly as we live through change.
Course Content:
o Understanding change and its impact on relationships
o Fundamental competencies in partnership building and working with others
o A review of the key role emotional intelligence that plays in relationships
o Understanding personality differences and behaviors in self and others using MBTI
o The role of attitude
o Steps to managing anger
o Examining the key barriers to meaningful and sustained relationships
o Review of the seven basic elements that characterize most conflicts
o Dealing effectively with criticism
o Moving Forward
This is a highly participative workshop. Near the end of the workshop each participant will deliver a short impromptu speech and have it critiqued. Several self-assessment tools will be introduced to assist in the learning process and for future evaluations.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to look at various topics regarding emotional intelligence and its importance at the workplace.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Customer Service
2026-02-18 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Objectives:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will know the importance of customer services and its importance to the organization or business.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.
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Anger Management
2026-02-19 09:00 - 16:00
Anger Management – HLTH100
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental for self and in relationships if not understood and controlled. Learn to manage your anger, reduce your stress and improve your personal and work relationships with this session.
Course Content:

Understanding more about anger and how it works and factors which can make it worse or better
Exploring ways to manage anger. Learning to recognize the early warning signs of anger and ways to master your anger
Explore and develop strategies to manage anger
Learning about assertiveness and self-care
Explore ways to manage anger in relationships and to develop more helpful ways of communicating
Recognizing & changing unhelpful thoughts with the aim of developing more helpful thoughts about situations that currently lead to anger.
Mastering anger, using anger to relate to others more effectively
Practical application of learning; what does it mean day to day

This is a highly interactive and participative workshop. Several case studies and assessment tools are utilized to assist in the learning process. Participants will work in groups and teams and come together in plenary for open discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn how to deal with anger.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Mastering Time Management & Prioritization - Role Playing for Business Managers
2026-02-19 09:00 - 2026-02-20 16:00
Target Audience: Commercial business clients, including managers, team leaders, HR professionals, and employees at all levels.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Delivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the Mastering Time Management & Prioritization course, designed to empower you with the essential skills to maximize productivity, reduce stress, and achieve greater work-life balance.
In a fast-paced business environment, mastering time management and prioritization is key to both individual and organizational success. Effective management of your time and tasks allows you to focus on what matters most, meet deadlines, and maintain high performance, all while minimizing burnout.
This BEVA course is built around practical strategies and role-playing exercises to help you enhance your time management abilities. Throughout the modules, you’ll interact with scenarios set in our fictional company, On Time Co., where you’ll face common workplace challenges such as managing competing deadlines, prioritizing tasks, and handling distractions. These immersive, hands-on experiences will give you the opportunity to apply time management tools in real-world situations, ensuring that the lessons are not just theoretical but actionable.
By the end of this course, you’ll be equipped to create effective schedules, prioritize with confidence, and navigate the daily demands of your role with greater ease and efficiency. Whether you’re looking to better manage your workload, improve team collaboration, or simply gain control of your time, this course will provide the strategies and insights you need.
Let’s embark on the journey to mastering your time and achieving your goals more effectively!
What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

Course Overview:
This course is designed to help participants develop effective time management skills and prioritize tasks efficiently. Through interactive role-playing scenarios within the fictional company “On Time Co.,” participants will engage with realistic workplace situations and characters to practice key techniques.
Learning Objectives:

Develop strategies to manage time efficiently in the workplace.
Learn prioritization methods for handling tasks with different levels of urgency.
Understand the impact of effective time management on productivity and stress reduction.
Use tools and techniques to plan and organize workloads effectively.

Module 1: Introduction to Time Management at On Time Co.

Topics Covered:

The importance of time management in business settings.
Overview of the key principles: planning, prioritizing, and delegating.
Common challenges at On Time Co. related to time management.

Scenario:
The manager at On Time Co. assigns multiple projects to the team. The participant must decide how to organize and approach the tasks efficiently, avoiding common pitfalls like procrastination.

Module 2: Prioritization Techniques

Topics Covered:

The Eisenhower Matrix: Urgent vs. Important tasks.
ABCDE prioritization method.
Dealing with conflicting priorities and deadlines.

Scenario:
Participants take on the role of a project coordinator at On Time Co., receiving requests from different departments. They must use prioritization techniques to determine which tasks to handle first while maintaining communication with stakeholders.

Module 3: Time Blocking and Scheduling

Topics Covered:

Time-blocking techniques to improve focus and productivity.
Using calendars and scheduling tools effectively.
How to handle unexpected interruptions and re-adjust schedules.

Scenario:
A day in the life of an On Time Co. employee, managing time blocks for meetings, deep work, and unexpected interruptions. The participant must maintain productivity despite distractions and shifting priorities.

Module 4: Delegating and Managing Workloads

Topics Covered:

The art of delegation and trusting team members.
Identifying tasks that can be delegated.
Monitoring progress and ensuring accountability without micromanaging.

Scenario:
Participants role-play as a department manager who needs to delegate responsibilities to team members. They must choose which tasks to delegate, communicate effectively, and ensure follow-up on progress.

Module 5: Overcoming Time Management Challenges

Topics Covered:

Dealing with procrastination and perfectionism.
Strategies for managing burnout and work-life balance.
Case studies of successful time management at On Time Co.

Scenario:
Participants are assigned a tight deadline for an important project at On Time Co. They need to manage procrastination, overcome distractions, and balance personal well-being while meeting the deadline.

Module 6: Review and Real-World Application

Topics Covered:

Recap of key tools and techniques.
Personalized time management plans.
Applying time management lessons to real-world scenarios beyond On Time Co.

Scenario:
Participants will assess their own real-life workloads and develop a personalized time management and prioritization strategy. They will present this plan as if they are discussing it with their manager at On Time Co.

Final Assessment:

Capstone Scenario:
Participants will be presented with a comprehensive scenario at On Time Co. involving multiple projects, conflicting priorities, team management challenges, and tight deadlines. Their task is to use the time management tools learned throughout the course to develop a plan to handle the situation effectively.

Course Resources:

Time Management Templates (e.g., calendars, to-do lists, prioritization grids).
Access to time-tracking and scheduling tools.
Interactive workbooks and checklists for self-assessment and improvement.

Conclusion

Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.

Certificate

A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Women in Leadership
2026-02-20 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 Day
Target Audience: General
Women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.
With the Women in Leadership workshop, your participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.
Course Content:

Discuss the leadership gap between men and women
Learn about women in various powerful positions
Discuss different traits associated with women in management
Understand the different barriers facing women in leadership positions
Learn about the benefits of having women in the workforce

This is a highly participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Time Management and Priorities
2026-02-23 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:

Review work habits to best use your time
Learn to master time management
Learn to work according to priorities

Course Content:

Obstacles to effective time management
My personal choice; knowing myself

My motives and my preferences
The balance in my life
My work habits
My productive periods
My relationship with time and priorities

Clarity on my work objectives

Setting goals
Save time and make sense of your time
Take advantage of productive hours
Organize your time / plan / manage your agenda

Maintain Control / Manage Priorities

Identify priority activities
Make choices / say no
Manage information mail and meetings
Responding to disruptions
Manage emergencies

Personal Action Plan

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Career Planning and Goal Setting
2026-02-23 09:00 - 2026-02-24 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Target Audience: General
Learning Objectives:

Enable the participants to set realistic and achievable career goals.
Direct participants in setting up action plans to achieve their career objectives.
Have participants assess their careers to date by identifying their preferences, skills,
aptitudes, interests, abilities and traits.

Course Content:

Self-assessment – fitting work skills to work preferences
Patterns and trends in each participant’s education, training and employment history
Aptitudes, interests and preferences
Current and ideal balance among work, family, social, recreational and intellectual activities-quality of life
Aspects of their training and employment that are sources of satisfaction and
dissatisfaction
Limits on their career progress arising from lack of training, skills and experience
Characteristics of their ideal jobs (Roles)
Review of current availability and trends for jobs by occupational groups
Review trends in availability of work through counselling, placement and recruiting firms
Review of institutions providing training, their course offerings, fees and entrance
requirements
Examine the merits and limitations of full time, part time and casual training
Examine the process of registration for training
Mentoring – how one finds and develops a mentoring relationship
Distinguish among and understand the interdependence of long and short term career goals; financial and income security goals; training and development goals; and quality of life
Prepare an action plan consistent with one’s needs and constraints
Identify specific objectives and time frames; commit one’s self to implement the plan
Manage implementation of the plan
Review and evaluate results

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and apply new practices to establish and set career goals.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Word 365 Level 2 - Intermediate
2026-02-24 09:00 - 16:00
Learn in a classroom environment with your peers virtually with a BEVA instructor online.
Course Length: 1 day
Target Audience: General
In this BEVA MS Word course, the participant will cover various functionalities that they will be able to apply in their work environment.
Course Content:
Explore the User Interface (If Required for Upgrade Students)
• Office Button
• Ribbon Overview
• Mini Toolbar
• Status Bar
• Shortcut Key Tips
• Contextual Tabs
Work with Templates
• Create a Template
• Modify a Template
• Attach a Template to a Document
Working with Styles
• Create a Style from Text
• Use the Styles Pane
• Modify and Delete Styles
• Use the Style Inspector
• Use Reveal Formatting
• Manage Styles
Bullets and Numbering
• Custom Bullets and Numbering
• Create a Multi-Level List
• Restart or Continue Numbering
Advanced Page Formatting
• Use Columns
• Insert Page Breaks, Column Breaks, Section Breaks and Line Breaks
• Set Break Options
• Create a Blank Page and a Cover Page
• Add Page Colours, Watermarks, Borders and Horizontal Lines
• Add Headers and Footers
• Use Header and Footer Galleries
• Add a Header or Footer to the Gallery
• Link and Unlink Headers and Footers
• Use and Modify Themes
Hyperlinks
• Add Hyperlinks
• Edit Hyperlinks
• Remove Hyperlinks
Use Time Saving Tools
• Use Hyphenation and Word Count
• Use Research, Language and Translation Tools
• Use and Customize Autocorrect
• Insert the Date and Time
• Insert Symbols and Special Characters
• Work with Smart Tags
Mail Merge
• Use the Mail Merge Wizard
• Use the Mailings Ribbon
• Create Envelopes and Labels
Use Send Options
• Fax a Document
• Email a Document
• Use Email Features
Working with Graphics
• Add Pictures and Clipart
• Format and Modify Images
• Add Captions
• Add and Format WordArt
• Add and Format AutoShapes
• Add and Format Text Boxes
• Align, Distribute, Group and Order Graphics
• Add Quick Parts and Use Building Blocks
• Add and Format SmartArt
Working with Tables
• Insert a Table
• Table Selection Options
• Format a Table
• Modify Table Structure
• Draw a Table
• Use Table Options Dialog Boxes
• Convert Text to Table
• Sort a Table
Working with Data and Charts
• Use and Insert Equations
• Insert a Chart
• Format a Chart
• Modify Chart Options
• Embed and Link Excel Tables and Charts
Benefits to the participants
Throughout the activities, the participants will learn various intermediate Word functionalities and how they can be applied in their work environment.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Art of Resume Development
2026-02-26 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Learning Objectives:
To focus on the key elements of different types of resumes and covering letters and how to best market your personal skills and competencies to perspective employers toward career success.
Course Content:

Trends in the job market
Getting ready to market yourself
Identifying your personal characteristics
Understanding values, interests and beliefs
Reviewing personal achievements and success
Job search techniques
A review of different types of resumes
Preparing a resume and covering letter
Establishing your references
Preparing for the interview
Types of interview questions
Reasons for refusal
Follow up

This is a highly interactive and participative workshop. Participants will be given the opportunity to draft several types of resumes and covering letters, share personal experiences and will also participate in an open forum as to the do’s and don’ts during an interview.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and draft several resumes and prepare for a job interview.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change

Ten Soft Skills You Need
2026-02-27 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.
With our Ten Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.
Course Content:

Discuss how soft skills are important to success in the workplace
Understand the 10 key soft skills everyone should have
Use soft skills to relate more effectively to others in the workplace
Understand how to use soft skills to communicate, problem-solve, and resolve conflict
Apply soft skills to specific situations

This is a highly participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Human Resource Management
2026-03-02 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA instructor online.
Course Length: 1 Day
Target Audience: Management, supervisor and human resources personnel
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
The BEVA Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.
.Course Objectives:

Describe the implications of different aspects of Human Resource Management on your daily responsibilities
Define human resources terms and subject matter
Recruit, interview, and retain employees more effectively
Follow up with new employees in a structured manner
Be an advocate for your employees’ health and safety
Provide accurate, actionable feedback to employees
Act appropriately in situations requiring discipline and termination
Evaluate some of the strengths and opportunities for Human Resources in your own workplace
Identify three areas for further development within the Human Resources field as part of a personal action plan

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at the various elements of human resources management.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Art of Resume Development
2026-03-03 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
To focus on the key elements of different types of resumes and covering letters and how to best market your personal skills and competencies to perspective employers toward career success.
Course Content:

Trends in the job market
Getting ready to market yourself
Identifying your personal characteristics
Understanding values, interests and beliefs
Reviewing personal achievements and success
Job search techniques
A review of different types of resumes
Preparing a resume and covering letter
Establishing your references
Preparing for the interview
Types of interview questions
Reasons for refusal
Follow up

This is a highly interactive and participative workshop. Participants will be given the opportunity to draft several types of resumes and covering letters, share personal experiences and will also participate in an open forum as to the do’s and don’ts during an interview.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and draft several resumes and prepare for a job interview.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Sales Fundamentals
2026-03-04 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.
.Course Objectives:

Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the ABC of sales.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

An Effective Approach to Resolving Conflict
2026-03-05 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Team members, team leaders, managers or anyone who is often in contact with people.
Learning Objectives:
Working within a team environment can have its advantages and disadvantages. Teams have been shown to produce far more than a single individual. The synergy and creativity that can be developed within a high performing team can be amazing. However, along with working closely with others comes the challenge of working and communicating effectively.
Emotional intelligence has been shown to be the single most important factor in an individual’s success. How well you do is largely dependent on how well you communicate, listen and interact with others. Similarly, group emotional intelligence (the collective emotional intelligence within a group) has been linked to how productive and effective a team will be.
In any work environment, there is bound to be conflict. How well an individual or group handles this conflict will determine whether this conflict will propel you forward to uncharted territory or send you spinning downward in a destructive spiral.
Course Content:
o Understand perceptual differences
o Evaluate your own listening skills
o Determine your most preferred method for communication and conflict resolution
o Understand the importance of rapport building
o Learn to recognize and avoid the most common causes of conflict
o Discover methods and tools for dealing with conflict within a group scenario
o Practice using the five-step process for resolving conflict
o Develop an action plan for developing your communication and conflict resolution skills
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at different elements to resolve or minimize conflict.
Course Evaluation
A course evaluation will be completed by the participants once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Building Confidence Through Assertiveness
2026-03-05 09:00 - 2026-03-06 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 2 days
Audience: General
To facilitate the development of increased self-expression and assertive behavior in the workplace, that is expressing your point of view in a way that is clear and direct, while still respecting others.
Training Objectives:
o Help participants acquire the skills basic to effective and responsible assertion
o Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new skills that allow them to respond to others with more confidence.
o Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviors.
o With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviors, while providing and receiving feedback.
Course Content:
This active, highly interactive program which addresses the following through structured exercises, group discussion and positive feedback.

Differentiation between passive, aggressive, assertive communication
Enhance emotional intelligence and social intelligence
Self esteem as it relates to communication
Verbal and Non-verbal communication
Personal boundaries and knowing when to speak up
Conversation skills and finding one’s voice
Active listening
Open vs closed questions
When to self-disclose
Initiating, ending and joining in
Giving and Receiving Feedback – Dos and Don’ts
Assuming responsibility for one’s experience
Responding to requests, setting limits, when to say no
Communication technique : the D.E.S.C script
Setting effective goals using S.M.A.R.T.

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance of building confidence through assertiveness.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
A BEVA® certificate of attendance will be provided once the participant completes the course.

Women in Leadership
2026-03-06 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.
In the Women in Leadership workshop, participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.
Course Content:

Discuss the leadership gap between men and women
Learn about women in various powerful positions
Discuss different traits associated with women in management
Understand the different barriers facing women in leadership positions
Learn about the benefits of having women in the workforce

This is a highly participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Adapting to Change – Change Management
2026-03-09 09:00 - 2026-03-10 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 2 days
Target Audience: General
Learning Objectives:
To understand and apply key change principles to the workplace. Understanding the three phases of transition and how to move forward in each.
Course Content:

Understanding the stages, impact, personality differences, common reactions and emotions in situation of change and transition.
Gaining a better understanding of personality differences and integrating this into the change management process.
Identifying and discussing employees personal reactions related to change and turning it into a positive experience.
Learning strategies for coping with change and developing “change hardiness”
Identifying self-management and personal leadership strategies for working in uncertain and constantly changing environments.
Understanding the need and process for receiving management support during change and transition
Dealing with change cheers, fears and unclear situations.
Developing a change action plan.

This is a highly interactive and participative workshop. Several self-evaluation tools will be used to assist in the learning process. Participants will also work in teams and groups on several change management exercises and then come together in plenary for group discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various ways to adapt to change and the effect it has on people and the organization as a whole.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Diversity, Equity and Inclusion in the Workplace
2026-03-11 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length:1 day
Target Audience: Executives, board members, managers, supervisors, employees and business owners.
The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.
Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The BEVA Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.
Learning Objectives

Define diversity, equity, and inclusion
Explore the dimensions of diversity
Recognize common social biases and discover ways to overcome microaggressions
Determine effective communication strategies
Identify the components of inclusive leadership
Recognize ways to prioritize DEI in the workplace
Identify workplace policies and best efforts to foster an inclusive culture
Successfully encourage respect and belonging

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will gain a better understanding of diversity, equity and inclusion in the workplace.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Disability Awareness: Working with People with Disabilities
2026-03-12 09:00 - 2026-03-13 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length: 2 days
Target Audience: General
People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This two-day BEVA course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.
Learning Objectives:

How to prepare to welcome people with disabilities into your workplace
How to interact with people with disabilities
Identifying and overcoming barriers in the workplace
Using respectful, appropriate, acceptable language in any circumstance
Understanding appropriate interaction during hiring and interviewing
Understanding what job accommodation is and how it applies in your workplace

What Topics are Covered?

Defining terms
Misconceptions and realities
Dissecting labels
Accessibility
The cornerstones of diversity
Encouraging diversity by hiring
Using the STOP technique
Communication essentials
Communication styles and critical conversations
How do we make it happen?

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of working with people with disabilities.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Building Confidence through Assertiveness
2026-03-12 09:00 - 2026-03-13 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Audience: General
This BEVA course will help facilitate the development of increased self-expression and assertive behavior in the workplace, that is expressing your point of view in a way that is clear and direct, while still respecting others.
Training Objectives:
o Help participants acquire the skills basic to effective and responsible assertion
o Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new
skills that allow them to respond to others with more confidence.
o Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviors.
o With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviors, while providing and receiving feedback.
Course Content:
This active, highly interactive program which addresses the following through structured exercises, group discussion and positive feedback.

Differentiation between passive, aggressive, assertive communication
Enhance emotional intelligence and social intelligence
Self esteem as it relates to communication
Verbal and Non-verbal communication
Personal boundaries and knowing when to speak up
Conversation skills and finding one’s voice
Active listening
Open vs closed questions
When to self-disclose
Initiating, ending and joining in
Giving and Receiving Feedback – Dos and Don’ts
Assuming responsibility for one’s experience
Responding to requests, setting limits, when to say no
Communication technique : the D.E.S.C script
Setting effective goals using S.M.A.R.T.

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance of building confidence through assertiveness.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Ethical Decision Making: Navigating Choices with Integrity
2026-03-16 09:00 - 16:00
Learn in a classroom environment virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Team lead, supervisors, managers, and business owners

Course Overview
This practical course helps participants confidently handle workplace dilemmas and “gray area” decisions. Learners explore how values, pressure, bias, and culture influence judgment, then use clear frameworks to evaluate options, anticipate impact, and choose actions aligned with integrity and organizational standards. Through real scenarios and discussion, participants build the courage and skills to speak up, seek guidance, and make consistent, ethical choices in complex situations.
Learning Objectives:
The participants will learn to:

Define ethics and ethical decision-making in a workplace context
Recognize personal and organizational values in decision-making
Identify common ethical dilemmas and blind spots
Apply structured frameworks to make sound ethical decisions
Practice ethical reasoning through real-world scenarios
Handle gray areas, pressures, and conflicting values effectively
Build a consistent personal and professional ethical standard

Course Outline:

Introduction to Ethics and Values
Ethical Dilemmas and Gray Zones
Frameworks for Ethical Decision Making
Applying Ethics to Real Workplace Scenarios
Ethical Courage and Speaking Up
Personal Ethical Commitment & Wrap-Up

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Participants will gain practical frameworks and confidence to navigate ethical dilemmas, even under pressure or in gray areas. This will strengthen integrity, reduce risk, and build trust by making consistent, well-reasoned decisions.
Note: The course outline may be subject to changes.

Work Life Balance
2026-03-17 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.
With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This BEVA course will show you how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
Course Content:

Explain the benefits of work life balance.
Recognize the signs of an unbalanced life.
Identify employer resources for a balanced lifestyle.
Improve time management and goal setting.
Use the most effective work methods for you.
Create balance at work and at home.
Manage stress.

This is a highly participative course.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Critical Thinking
2026-03-18 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
Course Objectives:

Understand the components of critical thinking
Utilize non-linear thinking
Use logical thinking
Recognize what it means to be a critical thinker
Evaluate information using critical thinking skills
Identify the benefits of critical thinking
Revise perspective, when necessary
Comprehend problem solving abilities

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various ways to perform critical thinking and its importance.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Excel 365 Level 2 - Intermediate
2026-03-19 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
In this BEVA Excel course, the participant will cover various functionalities that they will be able to apply in their work environment.
Course Content:
Creating Advanced Formulas
• Apply Range Names
• Range Names
• Adding Range Names Using the Name Box
• Adding Range Names Using the New Name Dialog Box
• Editing a Range Name and Deleting a Range Name
• Using Range Names in Formulas
Use Specialized Functions
• Function Categories
• The Excel Function Reference
• Function Syntax
• Function Entry Dialog Boxes
• Using Nested Functions
• Automatic Workbook Calculations
• Showing and Hiding Formulas
• Enabling Iterative Calculations
Use Text Functions
• Text Functions
• The LEFT and RIGHT Functions
• The MID Function
• The LEN Function
• The TRIM Function
• The UPPER, LOWER, and PROPER Functions
• The CONCATENATE Function
• The TRANSPOSE Function
Use Logical Functions
• Logical Functions
• Logical Operators
• The AND Function
• The OR Function
• The IF Function
• Lookup Functions
• The LOOKUP Function
• The VLOOKUP Function
• The HLOOKUP Function
• Use Date Functions
• The TODAY Function
• The NOW Function
• Serializing Dates and Times with Functions
• Use Financial Functions
• The IPMT Function
• The PPMT Function
• The NPV Function
• The FV Function
Organizing Worksheet Data with Tables
Create and Modify Tables
• Table Components
• The Create Table Dialog Box
• The Table Tools – Design Contextual Tab
• Styles and Quick Style Sets
• Customizing Row Display
• Table Modification Options
Sort and Filter Data
• The Difference Between Sorting and Filtering
• Sorting Data
• Advanced Filtering
• Filter Operators
• Removing Duplicate Values
Use Subtotal and Database Functions to Calculate Data
• SUBTOTAL Functions
• The Subtotal Dialog Box
• Summary Functions in Tables
• Database Functions
Visualizing Data with Charts
• Create Charts
• Charts
• Chart Types
• Chart Insertion Methods
• Resizing and Moving the Chart
• Adding Additional Data
• Switching Between Rows and Columns
Modify and Format Charts
The Difference Between Modifying and Formatting
• Chart Elements
• Minimize Extraneous Chart Elements
• The Chart Tools Contextual Tabs
• Formatting the Chart with a Style
• Adding a Legend to the Chart
Create a Trendline
• Trendlines
• Types of Trendlines
• Adding a Trendline
• The Format Trendline Task Pane
Benefits to the participants
Throughout the activities, the participants will learn the importance of using spreadsheets, various intermediate Excel functionalities and how they can be applied in their work environment.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Inclusive Leadership in DEI
2026-03-20 09:00 - 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 day
Target Audience: Team leads, supervisors, managers and directors
This 6-hour BEVA® virtual instructor-led Inclusive Leadership course equips leaders with practical skills to build belonging, fairness, and high-performing teams. Participants learn why inclusion matters, increase self-awareness of unconscious bias, and practice tools to interrupt bias in daily leadership. The BEVA® course focuses on inclusive communication, psychological safety, and structured decision-making to improve team outcomes. Leaders also explore allyship and inclusive team norms, then finish with a concrete action plan and personal commitment they can apply immediately.
Learning Objectives:
The participants will learn to:

Define inclusive leadership and explain its impact on people, teams, and organizational performance.
Recognize personal and systemic unconscious biases and use self-awareness to reduce their influence.
Communicate in ways that build psychological safety and ensure all voices are heard and valued.
Apply inclusive, bias-mitigated decision-making in leadership and talent processes.
Lead inclusive teams through allyship and commit to an actionable plan to sustain change.

Course Outline:

Setting the Foundation – Why Inclusive Leadership Matters
Self-Awareness & Unconscious Bias
Inclusive Communication & Psychological Safety
Inclusive Decision-Making & Bias Mitigation
Leading Inclusive Teams & Allyship
Action Planning & Sustaining Change
Closing & Commitments

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Participants will gain practical skills to recognize and reduce bias, communicate inclusively, and build psychologically safe teams. They will leave with allyship strategies and a concrete action plan to sustain inclusive, high-performing leadership.
Note: The course outline may be subject to changes.

Creating a Positive Work Environment
2026-03-23 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work – not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. This BEVA course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
Learning Objectives:

Recognize what a positive workplace looks like
Know and understand the key elements necessary to create and maintain a positive work environment
Understand as an employee what you can to do personally to create and maintain a positive work environment
Understand as a leader the responsibility you have to create and maintain a positive work environment
Discover what type of team player you are and how that relates to your functioning in the team
Know the importance of effective workplace relationships in creating and maintaining a positive work environment
Know and understand the importance of working as a team and guidelines to good teamwork
Discover your personal strengths and weaknesses in working cooperatively
Discover your preference for dealing with workplace conflict

What Topics are Covered?

What Does a Positive Environment Look Like?
What Can I Do?
Team Player
Effective Workplace Relationships

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will learn how to create a positve environment and its benefits.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Communication Strategies
2026-03-24 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The BEVA Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Course Objectives:

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Managing Pressure and Maintaining Balance
2026-03-25 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day BEVA course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
Learning Objectives:

Apply a direct understanding of pressure points and their costs and payoffs
Speak in terms related to emotional intelligence, optimism, and resilience
Create a personalized toolkit for managing stressors and anger
Work on priorities and achieve defined goals

What Topics are Covered?

Under pressure!
Getting to the heart of the matter (including identifying pressure points and creating an action plan)
Emotional intelligence
Coping toolkit (including anger and stress management)
Getting organized

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
The learners will learn the importance of managing pressure and maintaining balance.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Basic Bookkeeping
2026-03-26 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
Course Objectives:

Understand basic accounting terminology.
Identify the differences between the cash and accrual accounting methods.
Keep track of your business by becoming familiar with accounts payable and accounts receivable.
Use a journal and general ledger to document business financials.
Utilize the balance sheet.
Identify different types of financial statements.
Uncover the reasons for and actually create a budget.
Be familiar with internal and external auditing.

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various bookkeeping terms, financial statements and budget.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.
