BEVA Global Management

Art of Resume Development
2026-02-26 09:00 - 16:00 (America/Toronto) | Online Instructor Led
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Learning Objectives:
To focus on the key elements of different types of resumes and covering letters and how to best market your personal skills and competencies to perspective employers toward career success.
Course Content:

Trends in the job market
Getting ready to market yourself
Identifying your personal characteristics
Understanding values, interests and beliefs
Reviewing personal achievements and success
Job search techniques
A review of different types of resumes
Preparing a resume and covering letter
Establishing your references
Preparing for the interview
Types of interview questions
Reasons for refusal
Follow up

This is a highly interactive and participative workshop. Participants will be given the opportunity to draft several types of resumes and covering letters, share personal experiences and will also participate in an open forum as to the do’s and don’ts during an interview.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and draft several resumes and prepare for a job interview.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change

Word 365 Level 2 - Intermediate
2026-02-24 09:00 - 16:00
Learn in a classroom environment with your peers virtually with a BEVA instructor online.
Course Length: 1 day
Target Audience: General
In this BEVA MS Word course, the participant will cover various functionalities that they will be able to apply in their work environment.
Course Content:
Explore the User Interface (If Required for Upgrade Students)
• Office Button
• Ribbon Overview
• Mini Toolbar
• Status Bar
• Shortcut Key Tips
• Contextual Tabs
Work with Templates
• Create a Template
• Modify a Template
• Attach a Template to a Document
Working with Styles
• Create a Style from Text
• Use the Styles Pane
• Modify and Delete Styles
• Use the Style Inspector
• Use Reveal Formatting
• Manage Styles
Bullets and Numbering
• Custom Bullets and Numbering
• Create a Multi-Level List
• Restart or Continue Numbering
Advanced Page Formatting
• Use Columns
• Insert Page Breaks, Column Breaks, Section Breaks and Line Breaks
• Set Break Options
• Create a Blank Page and a Cover Page
• Add Page Colours, Watermarks, Borders and Horizontal Lines
• Add Headers and Footers
• Use Header and Footer Galleries
• Add a Header or Footer to the Gallery
• Link and Unlink Headers and Footers
• Use and Modify Themes
Hyperlinks
• Add Hyperlinks
• Edit Hyperlinks
• Remove Hyperlinks
Use Time Saving Tools
• Use Hyphenation and Word Count
• Use Research, Language and Translation Tools
• Use and Customize Autocorrect
• Insert the Date and Time
• Insert Symbols and Special Characters
• Work with Smart Tags
Mail Merge
• Use the Mail Merge Wizard
• Use the Mailings Ribbon
• Create Envelopes and Labels
Use Send Options
• Fax a Document
• Email a Document
• Use Email Features
Working with Graphics
• Add Pictures and Clipart
• Format and Modify Images
• Add Captions
• Add and Format WordArt
• Add and Format AutoShapes
• Add and Format Text Boxes
• Align, Distribute, Group and Order Graphics
• Add Quick Parts and Use Building Blocks
• Add and Format SmartArt
Working with Tables
• Insert a Table
• Table Selection Options
• Format a Table
• Modify Table Structure
• Draw a Table
• Use Table Options Dialog Boxes
• Convert Text to Table
• Sort a Table
Working with Data and Charts
• Use and Insert Equations
• Insert a Chart
• Format a Chart
• Modify Chart Options
• Embed and Link Excel Tables and Charts
Benefits to the participants
Throughout the activities, the participants will learn various intermediate Word functionalities and how they can be applied in their work environment.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Career Planning and Goal Setting
2026-02-23 09:00 - 2026-02-24 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Target Audience: General
Learning Objectives:

Enable the participants to set realistic and achievable career goals.
Direct participants in setting up action plans to achieve their career objectives.
Have participants assess their careers to date by identifying their preferences, skills,
aptitudes, interests, abilities and traits.

Course Content:

Self-assessment – fitting work skills to work preferences
Patterns and trends in each participant’s education, training and employment history
Aptitudes, interests and preferences
Current and ideal balance among work, family, social, recreational and intellectual activities-quality of life
Aspects of their training and employment that are sources of satisfaction and
dissatisfaction
Limits on their career progress arising from lack of training, skills and experience
Characteristics of their ideal jobs (Roles)
Review of current availability and trends for jobs by occupational groups
Review trends in availability of work through counselling, placement and recruiting firms
Review of institutions providing training, their course offerings, fees and entrance
requirements
Examine the merits and limitations of full time, part time and casual training
Examine the process of registration for training
Mentoring – how one finds and develops a mentoring relationship
Distinguish among and understand the interdependence of long and short term career goals; financial and income security goals; training and development goals; and quality of life
Prepare an action plan consistent with one’s needs and constraints
Identify specific objectives and time frames; commit one’s self to implement the plan
Manage implementation of the plan
Review and evaluate results

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and apply new practices to establish and set career goals.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Time Management and Priorities
2026-02-23 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:

Review work habits to best use your time
Learn to master time management
Learn to work according to priorities

Course Content:

Obstacles to effective time management
My personal choice; knowing myself

My motives and my preferences
The balance in my life
My work habits
My productive periods
My relationship with time and priorities

Clarity on my work objectives

Setting goals
Save time and make sense of your time
Take advantage of productive hours
Organize your time / plan / manage your agenda

Maintain Control / Manage Priorities

Identify priority activities
Make choices / say no
Manage information mail and meetings
Responding to disruptions
Manage emergencies

Personal Action Plan

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Women in Leadership
2026-02-20 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 Day
Target Audience: General
Women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.
With the Women in Leadership workshop, your participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.
Course Content:

Discuss the leadership gap between men and women
Learn about women in various powerful positions
Discuss different traits associated with women in management
Understand the different barriers facing women in leadership positions
Learn about the benefits of having women in the workforce

This is a highly participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Mastering Time Management & Prioritization - Role Playing for Business Managers
2026-02-19 09:00 - 2026-02-20 16:00
Target Audience: Commercial business clients, including managers, team leaders, HR professionals, and employees at all levels.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Delivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the Mastering Time Management & Prioritization course, designed to empower you with the essential skills to maximize productivity, reduce stress, and achieve greater work-life balance.
In a fast-paced business environment, mastering time management and prioritization is key to both individual and organizational success. Effective management of your time and tasks allows you to focus on what matters most, meet deadlines, and maintain high performance, all while minimizing burnout.
This BEVA course is built around practical strategies and role-playing exercises to help you enhance your time management abilities. Throughout the modules, you’ll interact with scenarios set in our fictional company, On Time Co., where you’ll face common workplace challenges such as managing competing deadlines, prioritizing tasks, and handling distractions. These immersive, hands-on experiences will give you the opportunity to apply time management tools in real-world situations, ensuring that the lessons are not just theoretical but actionable.
By the end of this course, you’ll be equipped to create effective schedules, prioritize with confidence, and navigate the daily demands of your role with greater ease and efficiency. Whether you’re looking to better manage your workload, improve team collaboration, or simply gain control of your time, this course will provide the strategies and insights you need.
Let’s embark on the journey to mastering your time and achieving your goals more effectively!
What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

Course Overview:
This course is designed to help participants develop effective time management skills and prioritize tasks efficiently. Through interactive role-playing scenarios within the fictional company “On Time Co.,” participants will engage with realistic workplace situations and characters to practice key techniques.
Learning Objectives:

Develop strategies to manage time efficiently in the workplace.
Learn prioritization methods for handling tasks with different levels of urgency.
Understand the impact of effective time management on productivity and stress reduction.
Use tools and techniques to plan and organize workloads effectively.

Module 1: Introduction to Time Management at On Time Co.

Topics Covered:

The importance of time management in business settings.
Overview of the key principles: planning, prioritizing, and delegating.
Common challenges at On Time Co. related to time management.

Scenario:
The manager at On Time Co. assigns multiple projects to the team. The participant must decide how to organize and approach the tasks efficiently, avoiding common pitfalls like procrastination.

Module 2: Prioritization Techniques

Topics Covered:

The Eisenhower Matrix: Urgent vs. Important tasks.
ABCDE prioritization method.
Dealing with conflicting priorities and deadlines.

Scenario:
Participants take on the role of a project coordinator at On Time Co., receiving requests from different departments. They must use prioritization techniques to determine which tasks to handle first while maintaining communication with stakeholders.

Module 3: Time Blocking and Scheduling

Topics Covered:

Time-blocking techniques to improve focus and productivity.
Using calendars and scheduling tools effectively.
How to handle unexpected interruptions and re-adjust schedules.

Scenario:
A day in the life of an On Time Co. employee, managing time blocks for meetings, deep work, and unexpected interruptions. The participant must maintain productivity despite distractions and shifting priorities.

Module 4: Delegating and Managing Workloads

Topics Covered:

The art of delegation and trusting team members.
Identifying tasks that can be delegated.
Monitoring progress and ensuring accountability without micromanaging.

Scenario:
Participants role-play as a department manager who needs to delegate responsibilities to team members. They must choose which tasks to delegate, communicate effectively, and ensure follow-up on progress.

Module 5: Overcoming Time Management Challenges

Topics Covered:

Dealing with procrastination and perfectionism.
Strategies for managing burnout and work-life balance.
Case studies of successful time management at On Time Co.

Scenario:
Participants are assigned a tight deadline for an important project at On Time Co. They need to manage procrastination, overcome distractions, and balance personal well-being while meeting the deadline.

Module 6: Review and Real-World Application

Topics Covered:

Recap of key tools and techniques.
Personalized time management plans.
Applying time management lessons to real-world scenarios beyond On Time Co.

Scenario:
Participants will assess their own real-life workloads and develop a personalized time management and prioritization strategy. They will present this plan as if they are discussing it with their manager at On Time Co.

Final Assessment:

Capstone Scenario:
Participants will be presented with a comprehensive scenario at On Time Co. involving multiple projects, conflicting priorities, team management challenges, and tight deadlines. Their task is to use the time management tools learned throughout the course to develop a plan to handle the situation effectively.

Course Resources:

Time Management Templates (e.g., calendars, to-do lists, prioritization grids).
Access to time-tracking and scheduling tools.
Interactive workbooks and checklists for self-assessment and improvement.

Conclusion

Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.

Certificate

A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Anger Management
2026-02-19 09:00 - 16:00
Anger Management – HLTH100
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental for self and in relationships if not understood and controlled. Learn to manage your anger, reduce your stress and improve your personal and work relationships with this session.
Course Content:

Understanding more about anger and how it works and factors which can make it worse or better
Exploring ways to manage anger. Learning to recognize the early warning signs of anger and ways to master your anger
Explore and develop strategies to manage anger
Learning about assertiveness and self-care
Explore ways to manage anger in relationships and to develop more helpful ways of communicating
Recognizing & changing unhelpful thoughts with the aim of developing more helpful thoughts about situations that currently lead to anger.
Mastering anger, using anger to relate to others more effectively
Practical application of learning; what does it mean day to day

This is a highly interactive and participative workshop. Several case studies and assessment tools are utilized to assist in the learning process. Participants will work in groups and teams and come together in plenary for open discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn how to deal with anger.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Customer Service
2026-02-18 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Objectives:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will know the importance of customer services and its importance to the organization or business.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.
.

Emotional Intelligence (EQ) in the Workplace
2026-02-17 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length:1 Day
Target Audience: General
Learning Objectives:
To understand and explore the concept of emotional intelligence; to develop and enhance my ability to monitor my own and others’ feelings and emotions, to discriminate among them, and to use this information to guide my thinking and action, particularly as we live through change.
Course Content:
o Understanding change and its impact on relationships
o Fundamental competencies in partnership building and working with others
o A review of the key role emotional intelligence that plays in relationships
o Understanding personality differences and behaviors in self and others using MBTI
o The role of attitude
o Steps to managing anger
o Examining the key barriers to meaningful and sustained relationships
o Review of the seven basic elements that characterize most conflicts
o Dealing effectively with criticism
o Moving Forward
This is a highly participative workshop. Near the end of the workshop each participant will deliver a short impromptu speech and have it critiqued. Several self-assessment tools will be introduced to assist in the learning process and for future evaluations.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to look at various topics regarding emotional intelligence and its importance at the workplace.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Administrative Skills
2026-02-16 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
If you work in a key support role, this workshop will help you be more effective in your overall performance.
We will look at personal productivity, communication skills and improved boss relations. This course also includes assertiveness, difficult conversations, stress management and personal goal setting.
Course Objectives:
• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority
This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various skills required for success in administration.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Job Search Skills
2026-02-13 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
The Job Search Skills workshop will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for.
.Course Objectives:

Define your objectives and purpose in your search for employment.
Help you establish SMART goals in the job-hunting process.
Assist you in developing a first month plan of action for your job search.
Craft an effective resume.
Form an attractive cover letter.
Develop and present a portfolio of your prior work.
Learn networking skills in finding leads for jobs.
Efficiently get interviews and thrive in the interview process.

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at the importance of knowing various job skills to land a job.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Customer Services
2026-02-13 09:00 - 16:00
Customer service skills workshop event by BEVA Global Management
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The BEVA Customer Services workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course Objectives:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will know the importance of customer services and its importance to the organization or business.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Conflict Resolution in Commercial Business - Role Playing for Business Managers
2026-02-12 09:00 - 2026-02-13 16:00
Target Audience: Commercial business clients, including managers, team leaders, HR professionals, and employees at all levels.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Delivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Welcome to our Conflict Resolution for Commercial Business course, a dynamic and interactive learning experience designed to equip professionals with the skills needed to effectively manage and resolve workplace conflicts.
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

This course is ideal for professionals looking to enhance their conflict resolution skills and improve their ability to manage and resolve conflicts in the workplace. Join us to become more confident in handling conflicts and fostering a collaborative work environment.

Module 1: Introduction to Conflict Resolution

Objective: Understand the fundamentals of conflict resolution and its importance in the workplace.
Topics Covered:

Definition and types of conflict
The impact of unresolved conflicts on business performance
Common causes of workplace conflict
The role of effective communication in conflict resolution
Introduction to “Conflict Co.” and the cast of characters

Activities:

Self-assessment quiz on conflict awareness
Introductory role-play: “A Day at Conflict Co.” where students observe a typical day and identify potential conflict triggers.

Module 2: Understanding Conflict Dynamics

Objective: Learn the stages of conflict and recognize the dynamics at play in different conflict situations.
Topics Covered:

The stages of conflict: pre-conflict, active conflict, and post-conflict
Escalation and de-escalation of conflicts
Power dynamics and their influence on conflict
Emotional intelligence in conflict resolution

Activities:

Role-play scenario: “The Miscommunication” where students navigate a conflict arising from a simple misunderstanding.
Group discussion: Analyzing the power dynamics in the scenario.

Module 3: Conflict Resolution Strategies

Objective: Explore various conflict resolution strategies and learn how to apply them effectively.
Topics Covered:

The five conflict resolution styles: Avoiding, Accommodating, Competing, Compromising, and Collaborating
When and how to use each style
Techniques for active listening and empathy
Problem-solving and negotiation skills

Activities:

Interactive role-play: “The Team Disagreement” where students practice applying different conflict resolution styles.
Peer feedback session: Discussing the effectiveness of each strategy used in the scenario.

Module 4: Managing Difficult Conversations

Objective: Gain skills for managing and facilitating difficult conversations in the workplace.
Topics Covered:

Preparing for difficult conversations
Techniques for staying calm and focused
The importance of clarity and assertiveness
Handling emotions and resistance

Activities:

Role-play scenario: “The Performance Review” where students practice delivering constructive feedback.
Reflection exercise: Identifying personal triggers and strategies to manage them during difficult conversations.

Module 5: Mediation and Third-Party Intervention

Objective: Understand the role of mediation and how to act as a neutral third party in conflict resolution.
Topics Covered:

The role of a mediator in conflict resolution
Steps of the mediation process
Techniques for impartiality and neutrality
Handling high-stakes or complex conflicts

Activities:

Role-play scenario: “The Mediation” where students act as mediators in a conflict between two departments at Conflict Co.
Group debrief: Discussing the challenges and successes of the mediation process.

Module 6: Building a Positive Workplace Culture

Objective: Learn strategies to foster a workplace culture that minimizes conflict and promotes collaboration.
Topics Covered:

The role of leadership in conflict prevention
Building trust and open communication
Encouraging diversity and inclusion to reduce conflict
Continuous improvement and feedback loops

Activities:

Final role-play: “The Cultural Shift” where students develop and implement a plan to improve the workplace culture at Conflict Co.
Course assessment: Comprehensive quiz and reflection paper on key learnings and how they will be applied in the workplace.

Final Performance Test: Conflict Resolution Scenarios

Objective: Apply all learned concepts in a comprehensive case study involving a series of conflicts at Conflict Co.
Description:

Students will be presented with a detailed case involving multiple characters and conflicts within Conflict Co.
They will need to identify the root causes of the conflicts, apply appropriate resolution strategies, and propose a plan for improving the overall work environment.
The final grade will be assessed based on the depth of analysis, creativity in resolution strategies, and feasibility of the proposed plan.

Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Developing a Training Needs Analysis
2026-02-11 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon.
This one-day workshop will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions.
Learning Objectives:

Understand the value of creating a training needs analysis
Apply the ICE method to assess the situation and build a training needs analysis
Create a simple yet thorough training needs analysis for their organization or client

What Topics are Covered?

A Closer Look at the Training Needs Analysis
Collecting Data
Diving Deeper Into the Data
Creating the Report
Taking Action

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
The learners will gain a better understanding of a training analysis in order to plan for their employee or client training.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Accelerate Marketing on Pricing
2026-02-10 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General

Learning Objectives:
By the end of this course, participants will:

Understand the strategic role of pricing in marketing
Identify key pricing models and when to use them
Analyze the relationship between price, value, and customer perception
Use data to make evidence-based pricing decisions
Develop and test pricing strategies for different market conditions

Course Outline
Session 1: Introduction to Strategic Pricing (1 Hour)
Topics Covered:

The role of pricing in the marketing mix (4Ps/7Ps)
Pricing vs. cost vs. value vs. perceived value
Psychological aspects of pricing: How customers perceive price
The impact of pricing on brand and positioning

Session 2: Pricing Models and Strategies (1 Hour)
Topics Covered:

Overview of key pricing strategies:

Cost-plus pricing
Value-based pricing
Competitor-based pricing
Dynamic pricing
Penetration vs. skimming
Freemium and subscription pricing

Choosing the right pricing strategy for your market and product

Session 3: Pricing Research and Data-Driven Decision-Making (1 Hour)
Topics Covered:

Primary and secondary pricing research
Willingness to pay studies and conjoint analysis
Price elasticity of demand
Using A/B testing and customer segmentation for pricing

Session 4: Communicating Price and Building Value (1 Hour)
Topics Covered:

Anchoring and decoy pricing
Framing and presenting price options
Communicating value to reduce price resistance
The role of pricing in conversion funnels

Session 5: Pricing in the Real World: Market Conditions and Competition (1 Hour)
Topics Covered:

Adapting pricing in changing environments (inflation, market shifts, supply chain disruptions)
Pricing for different customer segments
Competitor pricing monitoring and reaction strategies
Local vs. global pricing strategies

Session 6: Pricing Action Plan + Wrap-Up (1 Hour)
Topics Covered:

Creating your pricing strategy roadmap
KPIs and performance tracking for pricing effectiveness
Common pricing pitfalls and how to avoid them
Key takeaways and open Q&A

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of pricing and how it can influence marketing strategies.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate

A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Digital Marketing Fundamentals: Strategies for Online Success
2026-02-09 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Duration: 6 Hours
Target Audience: Business owners, marketing professionals, entrepreneurs, and individuals looking to enhance their digital marketing skills.
Workshop Objectives:
By the end of the workshop, participants will:
✔ Understand the core concepts of digital marketing.
✔ Learn how to create a successful digital marketing strategy.
✔ Gain insights into key channels like SEO, social media, email marketing, and paid advertising.
✔ Be able to analyze and optimize marketing performance.
Workshop Agenda

Introduction to Digital Marketing (15 min)

What is Digital Marketing?
Traditional vs. Digital Marketing
Importance & Trends in 2024
Key Digital Marketing Channels

Building a Digital Marketing Strategy (30 min)

Understanding Target Audience & Customer Personas
Setting SMART Marketing Goals
Crafting a Digital Marketing Funnel
Selecting the Right Channels

Search Engine Optimization (SEO) Essentials (30 min)

Understanding Search Engines & Google Algorithms
On-Page vs. Off-Page SEO
Keyword Research Basics
SEO Tools & Best Practices

🛠 Mini Exercise: Perform a basic SEO audit of a website.

Social Media Marketing (SMM) (30 min)

Choosing the Right Social Media Platforms
Creating Engaging Content
Organic vs. Paid Social Strategies
Social Media Metrics & Analytics

🛠 Mini Exercise: Create a quick social media post based on a business scenario.

Content Marketing & Email Marketing (30 min)

Importance of High-Quality Content
Blogging & Video Marketing Strategies
Basics of Email Marketing
Writing Engaging Emails & Measuring Success

🛠 Mini Exercise: Draft a short marketing email for a new product launch.

Paid Advertising & Analytics (30 min)

Google Ads & Social Media Ads Overview
Budgeting & Targeting Strategies
Understanding Key Metrics (CTR, Conversion Rate, ROI)
Basic Google Analytics & Performance Tracking

Q&A and Final Takeaways (15 min)

Recap of Key Learnings
Open Q&A Session
Recommended Tools & Resources
Next Steps for Participants

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various tools to better market their products or services online.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Crisis Management
2026-02-06 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.
You will able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
Course Objectives:

Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Learn concerning behaviors
Know what a trigger is and how that can escalate
Understand the proper response to an event

This is a highly interactive and participative workshop.
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at all the important elements of crisis management.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Communicating Effectively in a Commercial Business - Role Playing for Business Managers
2026-02-05 09:00 - 2026-02-06 16:00
Target Audience: Commercial business clients, including managers, team leaders, and HR professionals.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Delivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the “Communicating Effectively in a Commercial Business” role playing for managers course! Communication is the cornerstone of success in any business environment. Whether you are interacting with colleagues, clients, or stakeholders, the way you communicate has a significant impact on your relationships and the overall effectiveness of your work.
This BEVA course is designed to help you master the art of clear, confident, and impactful communication. Through a combination of interactive role-playing scenarios, reflective exercises, and practical strategies, you will learn how to enhance your communication skills in various contexts, including face-to-face conversations, virtual meetings, and cross-cultural interactions.
You will be introduced to a fictional company called ‘Great Communications Co.’, where you will step into the shoes of its employees. These characters will help you practice and refine your communication techniques in realistic, everyday workplace situations. The immersive scenarios are tailored to challenge your communication skills, enabling you to give and receive feedback, handle difficult conversations, and navigate virtual communication with ease.
By the end of this course, you will have gained a deep understanding of how to communicate effectively in professional environments, leaving you better equipped to foster positive relationships, resolve conflicts, and contribute to a thriving, collaborative workplace.
Let’s embark on this journey towards more effective communication!
What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

Module 1: Foundations of Effective Communication

Learning Objectives:

Understand the basics of communication.
Identify barriers to effective communication.
Explore various communication styles and their impact on workplace interactions.

Role-Playing Scenario:

Scenario: Introduction to ‘Great Communications Co.’ Characters.
Focus: Two colleagues, one with a direct communication style and another with a passive approach, need to collaborate on a project. Explore the challenges they face and how to bridge their communication gap.

Activities:

Communication styles assessment.
Reflection on personal communication barriers.

Module 2: Active Listening and Non-Verbal Communication

Learning Objectives:

Master the art of active listening.
Recognize the role of non-verbal cues in communication.
Enhance awareness of body language and tone in professional conversations.

Role-Playing Scenario:

Scenario: A manager at ‘Great Communications Co.’ conducts a one-on-one meeting with an employee. Focus on demonstrating effective active listening and reading non-verbal cues.

Activities:

Body language analysis.
Listening skills exercise with feedback.

Module 3: Communicating Across Cultures

Learning Objectives:

Understand cultural differences in communication.
Learn how to adapt communication styles in a multicultural environment.
Develop empathy and flexibility in cross-cultural interactions.

Role-Playing Scenario:

Scenario: A global team at ‘Great Communications Co.’ collaborates on a project. Explore misunderstandings due to cultural differences and how to resolve them.

Activities:

Cultural communication style comparison.
Group discussions on cultural assumptions.

Module 4: Giving and Receiving Constructive Feedback

Learning Objectives:

Learn to give constructive feedback in a professional and respectful manner.
Develop strategies for receiving feedback without becoming defensive.
Create an environment of trust and open communication.

Role-Playing Scenario:

Scenario: A supervisor at ‘Great Communications Co.’ provides performance feedback to a team member. Practice delivering feedback and navigating challenging responses.

Activities:

Feedback formulation and role-play.
Self-reflection on receiving feedback.

Module 5: Managing Difficult Conversations

Learning Objectives:

Prepare for and handle difficult conversations in the workplace.
Develop strategies for staying calm and professional during conflicts.
Learn techniques for de-escalating tense situations.

Role-Playing Scenario:

Scenario: Two employees at ‘Great Communications Co.’ have a disagreement about a project deadline. Practice managing the conversation while maintaining professionalism.

Activities:

Difficult conversation scripting and role-play.
Group analysis of communication breakdowns.

Module 6: Enhancing Virtual Communication

Learning Objectives:

Improve communication skills in virtual settings (e.g., video conferencing, emails, instant messaging).
Learn best practices for clarity, engagement, and professionalism in virtual communication.
Overcome challenges of remote communication, such as misinterpretation and lack of non-verbal cues.

Role-Playing Scenario:

Scenario: A remote team at ‘Great Communications Co.’ navigates a virtual meeting to discuss a critical project update. Focus on clear messaging and handling misunderstandings.

Activities:

Virtual meeting role-play.
Discussion on remote communication challenges and solutions.

Course Summary and Wrap-Up:

Review key communication strategies learned throughout the course.
Participants reflect on personal growth and areas for continued improvement.
Final group discussion on how to implement effective communication strategies in real-world business settings.

This course design integrates practical scenarios with the characters from ‘Great Communications Co.’ and emphasizes skills development through role-playing.

Conclusion

Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.

Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Introduction to Coaching
2026-02-05 09:00 - 12:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: .5 day
Target Audience: General
Learning Objectives:
Understand the role of coaching in the workplace and how it can facilitate change in others.
Course Content:

Recognize core coaching skills and techniques
Use some of the essential techniques and tools necessary for successful coaching
Plan and structure a coaching session
Overcome some typical coaching barriers
Receive feedback on coaching

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various phases of transition and how to move forward.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Oral Presentations
2026-02-04 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Learning Objectives:

Understand and overcome fear and anxiety
Present information logically
Remain concise yet dynamic
Evoke enthusiasm from audience
Be effective and productive

Course Content:

Planning and organizing the presentation
Preparing for the presentation
How to practice your presentation
Do’s and Don’ts of public speaking and presenting
Dealing with fear and anxiety
Communication process
Body language
Creating an effective environment
Self -evaluation

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at different elements to enhance their oral presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

PMI-ACP® Exam Preparation Certification Course
2026-01-21 15:00 - 2026-04-01 18:00
Course Length: 33 hours including the breaks
Time: 6pm to 9pm E.T.
Dates: Jan 21, 28 Feb 4,11,18, 25 Mar 4,11,18, 25 Apr 1.
Project management is a rapidly growing profession.
Through 2020, 1.57 million new jobs will be created each year and qualified practitioners are in demand. With the PMI-ACP, you are on the fast track to opportunity.
Obtain an Internationally Recognized Certification The PMI Agile Certified Practitioner (PMI-ACP)® certification is provided through the Project Management Institute (PMI)® – an association with chapters worldwide. The PMI-ACP certification highlights your agile expertise with the industry’s only agnostic, experienced-based, ISO-accredited exam. It validates your ability to drive excellence across methodologies, including Scrum, Lean, Kanban, and more—with a truly agile and a team-centric approach, this certification is sure to make you stand out among peers, employers, and stakeholders alike (source: pmi.org website)
Who Benefits from the PMI-ACP® Certification If you are looking to solidify your organization’s position within the Project Management profession, the PMI-ACP demonstrates your understanding of the various project management methodologies defined by the profession’s pre-eminent global standard. You will stand out to customers, suppliers, and investors and be poised to move ahead in your project management practices.
To Qualify for the PMI-ACP ® Certification Examination You must have:

Secondary degree, such as a high school diploma, GED (general educational development), or global equivalent
24 months/2 years of agile experience within the last 5 years (a current PMP® satisfies this requirement but is not mandatory)
28 hours of training in agile practices, frameworks, and methodologies. Candidates with a third-party certification or who have completed a GAC core project management course, are pre-approved to fulfill this requirement.

Your PMI-ACP® Exam Preparation Certification Support This 28-hour course not including the breaks is a lot of information. It is offered as 11 Half-Day (3 hour) Virtual Sessions – Held Weekly This allows for time to apply the concepts on the job – a key success factor for successful PMI-ACP certification.
Course Roadmap to Success The course is based on PMI’s PMI-ACP Exam Content (ECO) Outline. The Agile Certified Practitioner (ACP)® Exam Prep Course is designed to be delivered through the PowerPoint deck and is divided into 6 topics, including an introductory one, and a conclusion. The course breakdown is as follows:

Course Introduction
Topic 1: Mindset
Topic 2: Leadership
Topic 3: Product
Topic 4: Delivery
Course Conclusion

Upon completion of this course, you are able to:

Demonstrate your knowledge of The Exam Content Outline
Gain experience in taking practice tests
Schedule your PMI-ACP certification exam.

What the course Includes This course includes 28 hours of instruction offered virtually using Zoom technology. You receive

10-minute breaks at the top of each hour
Certified training material by PMI with digital access key for the learner to follow during the instructor’s presentation
Exam simulation questions
Other questions and answers will be available as well
A Certificate of Completion
Quick reference cards, support charts

You are responsible to obtain support materials (free for PMI Members), and to apply, schedule, and pay for your PMI-ACP examination.

CAPM® Exam Preparation Certification Course
2026-01-14 18:00 - 2026-03-11 21:00
Course Length: 27 hours including the breaks
Time: 6pm to 9pm E.T.
Dates: Jan 14, 21, 28, Feb 4, 11, 18, 25, March 4, 11
The Project Management Institute Certified Associate in Project Management (PMI’s CAPM)® credential is an important, industry-recognized certification for project managers. Globally recognized and demanded, the CAPM® credential demonstrates that you have the experience, education and competency to successfully lead some project activities.
Project management is a rapidly growing profession. Through 2020, 1.57 million new jobs will be created each year and qualified practitioners are in demand. With the CAPM®, you are on the fast track to opportunity.
Obtain an Internationally Recognized CertificationThe Certified Associate in Project Management (CAPM)® certification is provided through the Project Management Institute (PMI)® – an association with chapters worldwide.
Considered an essential step for obtaining introductory level project management roles, the CAPM certification is ideal for less-experienced project practitioners who want to demonstrate their commitment to project management, improve their ability to manage larger projects, earn additional responsibilities, and stand out to potential employers.
Who Benefits from the CAPM CertificationIf you are looking to solidify your organization’s position within the Project Management profession, the CAPM demonstrates your understanding of the fundamental knowledge, terminology and processes of effective project management defined by the profession’s pre-eminent global standard.
You will stand out to customers, suppliers, and investors and be poised to move ahead in your project management practices.
To Qualify for the CAPM Certification ExaminationYou must have:

Secondary degree (high school diploma, associate’s degree or the global equivalent)
23 hours of formal project management education completed by the time you apply for the exam (as provided by this course).

The CAPM® is ranked #1 out of “The 9 Most In-Demand Professional Certifications” according to Entrepreneur Media, Inc. (source- pmi .org website)
Your CAPM® Exam Preparation Certification Support
This 23-hour course not including the breaks is a lot of information. It is offered as
9 Half-Day (3 hour) Virtual Sessions – Held Weekly This allows for time to apply the concepts on the job – a key success factor for successful CAPM certification.
Course Roadmap to SuccessThe course is based on PMI’s CAPM Exam Content (ECO) Outline released in January 2023.
Domain 1Project Management Fundamentals and Core ConceptsThis domain focuses on standardized project management terminology, life cycles, planning processes/strategies and roles and responsibilities.
Domain 2Predictive, Plan Based MethodologiesThis domain focuses on the plan-based approach to managing projects, creating a project management plan, schedule, and change controls.
Domain 3Agile Frameworks/methodologiesThis domain focuses on adaptive approaches to managing projects, creating iterations, and using a servant leadership approach.
Domain 4Business Analysis FrameworksThis domain focuses on the ‘Why’ of a project, the business case. Gathering requirements and creating a product roadmap.
Upon completion of this course, you are able to

Demonstrate your knowledge of The Exam Content Outline
Gain experience in taking practice tests
Schedule your CAPM certification exam.

What the course IncludesThis course includes 23 hours of instruction offered virtually using Zoom technology.
You receive

10-minute breaks at the top of each hour
Certified training material by PMI with digital access key for the learner to follow during the instructor’s presentation
Exam simulation questions
Other questions and answers will be available as well
A Certificate of Completion
Quick reference cards, support charts

You are responsible to obtain support materials (free for PMI Members), and to apply, schedule, and pay for your CAPM examination.
