Art of Resume Development
2026-03-03 09:00 - 16:00 (America/Toronto) | Online Instructor Led
Learn in a classroom environment with your peers, virtually, with a BEVA instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
To focus on the key elements of different types of resumes and covering letters and how to best market your personal skills and competencies to perspective employers toward career success.
Course Content:

Trends in the job market
Getting ready to market yourself
Identifying your personal characteristics
Understanding values, interests and beliefs
Reviewing personal achievements and success
Job search techniques
A review of different types of resumes
Preparing a resume and covering letter
Establishing your references
Preparing for the interview
Types of interview questions
Reasons for refusal
Follow up

This is a highly interactive and participative workshop. Participants will be given the opportunity to draft several types of resumes and covering letters, share personal experiences and will also participate in an open forum as to the do’s and don’ts during an interview.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to examine their current situation and draft several resumes and prepare for a job interview.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Sales Fundamentals
2026-03-04 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.
.Course Objectives:

Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the ABC of sales.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

An Effective Approach to Resolving Conflict
2026-03-05 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Team members, team leaders, managers or anyone who is often in contact with people.
Learning Objectives:
Working within a team environment can have its advantages and disadvantages. Teams have been shown to produce far more than a single individual. The synergy and creativity that can be developed within a high performing team can be amazing. However, along with working closely with others comes the challenge of working and communicating effectively.
Emotional intelligence has been shown to be the single most important factor in an individual’s success. How well you do is largely dependent on how well you communicate, listen and interact with others. Similarly, group emotional intelligence (the collective emotional intelligence within a group) has been linked to how productive and effective a team will be.
In any work environment, there is bound to be conflict. How well an individual or group handles this conflict will determine whether this conflict will propel you forward to uncharted territory or send you spinning downward in a destructive spiral.
Course Content:
o Understand perceptual differences
o Evaluate your own listening skills
o Determine your most preferred method for communication and conflict resolution
o Understand the importance of rapport building
o Learn to recognize and avoid the most common causes of conflict
o Discover methods and tools for dealing with conflict within a group scenario
o Practice using the five-step process for resolving conflict
o Develop an action plan for developing your communication and conflict resolution skills
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at different elements to resolve or minimize conflict.
Course Evaluation
A course evaluation will be completed by the participants once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Building Confidence Through Assertiveness
2026-03-05 09:00 - 2026-03-06 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 2 days
Audience: General
To facilitate the development of increased self-expression and assertive behavior in the workplace, that is expressing your point of view in a way that is clear and direct, while still respecting others.
Training Objectives:
o Help participants acquire the skills basic to effective and responsible assertion
o Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new skills that allow them to respond to others with more confidence.
o Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviors.
o With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviors, while providing and receiving feedback.
Course Content:
This active, highly interactive program which addresses the following through structured exercises, group discussion and positive feedback.

Differentiation between passive, aggressive, assertive communication
Enhance emotional intelligence and social intelligence
Self esteem as it relates to communication
Verbal and Non-verbal communication
Personal boundaries and knowing when to speak up
Conversation skills and finding one’s voice
Active listening
Open vs closed questions
When to self-disclose
Initiating, ending and joining in
Giving and Receiving Feedback – Dos and Don’ts
Assuming responsibility for one’s experience
Responding to requests, setting limits, when to say no
Communication technique : the D.E.S.C script
Setting effective goals using S.M.A.R.T.

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance of building confidence through assertiveness.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
A BEVA® certificate of attendance will be provided once the participant completes the course.

Women in Leadership
2026-03-06 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
Women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.
In the Women in Leadership workshop, participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.
Course Content:

Discuss the leadership gap between men and women
Learn about women in various powerful positions
Discuss different traits associated with women in management
Understand the different barriers facing women in leadership positions
Learn about the benefits of having women in the workforce

This is a highly participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Adapting to Change – Change Management
2026-03-09 09:00 - 2026-03-10 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 2 days
Target Audience: General
Learning Objectives:
To understand and apply key change principles to the workplace. Understanding the three phases of transition and how to move forward in each.
Course Content:

Understanding the stages, impact, personality differences, common reactions and emotions in situation of change and transition.
Gaining a better understanding of personality differences and integrating this into the change management process.
Identifying and discussing employees personal reactions related to change and turning it into a positive experience.
Learning strategies for coping with change and developing “change hardiness”
Identifying self-management and personal leadership strategies for working in uncertain and constantly changing environments.
Understanding the need and process for receiving management support during change and transition
Dealing with change cheers, fears and unclear situations.
Developing a change action plan.

This is a highly interactive and participative workshop. Several self-evaluation tools will be used to assist in the learning process. Participants will also work in teams and groups on several change management exercises and then come together in plenary for group discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various ways to adapt to change and the effect it has on people and the organization as a whole.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.

Diversity, Equity and Inclusion in the Workplace
2026-03-11 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length:1 day
Target Audience: Executives, board members, managers, supervisors, employees and business owners.
The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.
Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The BEVA Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.
Learning Objectives

Define diversity, equity, and inclusion
Explore the dimensions of diversity
Recognize common social biases and discover ways to overcome microaggressions
Determine effective communication strategies
Identify the components of inclusive leadership
Recognize ways to prioritize DEI in the workplace
Identify workplace policies and best efforts to foster an inclusive culture
Successfully encourage respect and belonging

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will gain a better understanding of diversity, equity and inclusion in the workplace.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Disability Awareness: Working with People with Disabilities
2026-03-12 09:00 - 2026-03-13 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length: 2 days
Target Audience: General
People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This two-day BEVA course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.
Learning Objectives:

How to prepare to welcome people with disabilities into your workplace
How to interact with people with disabilities
Identifying and overcoming barriers in the workplace
Using respectful, appropriate, acceptable language in any circumstance
Understanding appropriate interaction during hiring and interviewing
Understanding what job accommodation is and how it applies in your workplace

What Topics are Covered?

Defining terms
Misconceptions and realities
Dissecting labels
Accessibility
The cornerstones of diversity
Encouraging diversity by hiring
Using the STOP technique
Communication essentials
Communication styles and critical conversations
How do we make it happen?

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of working with people with disabilities.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Building Confidence through Assertiveness
2026-03-12 09:00 - 2026-03-13 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Audience: General
This BEVA course will help facilitate the development of increased self-expression and assertive behavior in the workplace, that is expressing your point of view in a way that is clear and direct, while still respecting others.
Training Objectives:
o Help participants acquire the skills basic to effective and responsible assertion
o Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new
skills that allow them to respond to others with more confidence.
o Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviors.
o With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviors, while providing and receiving feedback.
Course Content:
This active, highly interactive program which addresses the following through structured exercises, group discussion and positive feedback.

Differentiation between passive, aggressive, assertive communication
Enhance emotional intelligence and social intelligence
Self esteem as it relates to communication
Verbal and Non-verbal communication
Personal boundaries and knowing when to speak up
Conversation skills and finding one’s voice
Active listening
Open vs closed questions
When to self-disclose
Initiating, ending and joining in
Giving and Receiving Feedback – Dos and Don’ts
Assuming responsibility for one’s experience
Responding to requests, setting limits, when to say no
Communication technique : the D.E.S.C script
Setting effective goals using S.M.A.R.T.

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance of building confidence through assertiveness.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Ethical Decision Making: Navigating Choices with Integrity
2026-03-16 09:00 - 16:00
Learn in a classroom environment virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Team lead, supervisors, managers, and business owners

Course Overview
This practical course helps participants confidently handle workplace dilemmas and “gray area” decisions. Learners explore how values, pressure, bias, and culture influence judgment, then use clear frameworks to evaluate options, anticipate impact, and choose actions aligned with integrity and organizational standards. Through real scenarios and discussion, participants build the courage and skills to speak up, seek guidance, and make consistent, ethical choices in complex situations.
Learning Objectives:
The participants will learn to:

Define ethics and ethical decision-making in a workplace context
Recognize personal and organizational values in decision-making
Identify common ethical dilemmas and blind spots
Apply structured frameworks to make sound ethical decisions
Practice ethical reasoning through real-world scenarios
Handle gray areas, pressures, and conflicting values effectively
Build a consistent personal and professional ethical standard

Course Outline:

Introduction to Ethics and Values
Ethical Dilemmas and Gray Zones
Frameworks for Ethical Decision Making
Applying Ethics to Real Workplace Scenarios
Ethical Courage and Speaking Up
Personal Ethical Commitment & Wrap-Up

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Participants will gain practical frameworks and confidence to navigate ethical dilemmas, even under pressure or in gray areas. This will strengthen integrity, reduce risk, and build trust by making consistent, well-reasoned decisions.
Note: The course outline may be subject to changes.

Work Life Balance
2026-03-17 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.
With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This BEVA course will show you how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
Course Content:

Explain the benefits of work life balance.
Recognize the signs of an unbalanced life.
Identify employer resources for a balanced lifestyle.
Improve time management and goal setting.
Use the most effective work methods for you.
Create balance at work and at home.
Manage stress.

This is a highly participative course.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Critical Thinking
2026-03-18 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
Course Objectives:

Understand the components of critical thinking
Utilize non-linear thinking
Use logical thinking
Recognize what it means to be a critical thinker
Evaluate information using critical thinking skills
Identify the benefits of critical thinking
Revise perspective, when necessary
Comprehend problem solving abilities

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various ways to perform critical thinking and its importance.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Excel 365 Level 2 - Intermediate
2026-03-19 09:00 - 16:00
Learn in a classroom environment with your peers, virtually with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
In this BEVA Excel course, the participant will cover various functionalities that they will be able to apply in their work environment.
Course Content:
Creating Advanced Formulas
• Apply Range Names
• Range Names
• Adding Range Names Using the Name Box
• Adding Range Names Using the New Name Dialog Box
• Editing a Range Name and Deleting a Range Name
• Using Range Names in Formulas
Use Specialized Functions
• Function Categories
• The Excel Function Reference
• Function Syntax
• Function Entry Dialog Boxes
• Using Nested Functions
• Automatic Workbook Calculations
• Showing and Hiding Formulas
• Enabling Iterative Calculations
Use Text Functions
• Text Functions
• The LEFT and RIGHT Functions
• The MID Function
• The LEN Function
• The TRIM Function
• The UPPER, LOWER, and PROPER Functions
• The CONCATENATE Function
• The TRANSPOSE Function
Use Logical Functions
• Logical Functions
• Logical Operators
• The AND Function
• The OR Function
• The IF Function
• Lookup Functions
• The LOOKUP Function
• The VLOOKUP Function
• The HLOOKUP Function
• Use Date Functions
• The TODAY Function
• The NOW Function
• Serializing Dates and Times with Functions
• Use Financial Functions
• The IPMT Function
• The PPMT Function
• The NPV Function
• The FV Function
Organizing Worksheet Data with Tables
Create and Modify Tables
• Table Components
• The Create Table Dialog Box
• The Table Tools – Design Contextual Tab
• Styles and Quick Style Sets
• Customizing Row Display
• Table Modification Options
Sort and Filter Data
• The Difference Between Sorting and Filtering
• Sorting Data
• Advanced Filtering
• Filter Operators
• Removing Duplicate Values
Use Subtotal and Database Functions to Calculate Data
• SUBTOTAL Functions
• The Subtotal Dialog Box
• Summary Functions in Tables
• Database Functions
Visualizing Data with Charts
• Create Charts
• Charts
• Chart Types
• Chart Insertion Methods
• Resizing and Moving the Chart
• Adding Additional Data
• Switching Between Rows and Columns
Modify and Format Charts
The Difference Between Modifying and Formatting
• Chart Elements
• Minimize Extraneous Chart Elements
• The Chart Tools Contextual Tabs
• Formatting the Chart with a Style
• Adding a Legend to the Chart
Create a Trendline
• Trendlines
• Types of Trendlines
• Adding a Trendline
• The Format Trendline Task Pane
Benefits to the participants
Throughout the activities, the participants will learn the importance of using spreadsheets, various intermediate Excel functionalities and how they can be applied in their work environment.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Inclusive Leadership in DEI
2026-03-20 09:00 - 16:00
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 1 day
Target Audience: Team leads, supervisors, managers and directors
This 6-hour BEVA® virtual instructor-led Inclusive Leadership course equips leaders with practical skills to build belonging, fairness, and high-performing teams. Participants learn why inclusion matters, increase self-awareness of unconscious bias, and practice tools to interrupt bias in daily leadership. The BEVA® course focuses on inclusive communication, psychological safety, and structured decision-making to improve team outcomes. Leaders also explore allyship and inclusive team norms, then finish with a concrete action plan and personal commitment they can apply immediately.
Learning Objectives:
The participants will learn to:

Define inclusive leadership and explain its impact on people, teams, and organizational performance.
Recognize personal and systemic unconscious biases and use self-awareness to reduce their influence.
Communicate in ways that build psychological safety and ensure all voices are heard and valued.
Apply inclusive, bias-mitigated decision-making in leadership and talent processes.
Lead inclusive teams through allyship and commit to an actionable plan to sustain change.

Course Outline:

Setting the Foundation – Why Inclusive Leadership Matters
Self-Awareness & Unconscious Bias
Inclusive Communication & Psychological Safety
Inclusive Decision-Making & Bias Mitigation
Leading Inclusive Teams & Allyship
Action Planning & Sustaining Change
Closing & Commitments

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Participants will gain practical skills to recognize and reduce bias, communicate inclusively, and build psychologically safe teams. They will leave with allyship strategies and a concrete action plan to sustain inclusive, high-performing leadership.
Note: The course outline may be subject to changes.

Creating a Positive Work Environment
2026-03-23 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work – not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. This BEVA course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
Learning Objectives:

Recognize what a positive workplace looks like
Know and understand the key elements necessary to create and maintain a positive work environment
Understand as an employee what you can to do personally to create and maintain a positive work environment
Understand as a leader the responsibility you have to create and maintain a positive work environment
Discover what type of team player you are and how that relates to your functioning in the team
Know the importance of effective workplace relationships in creating and maintaining a positive work environment
Know and understand the importance of working as a team and guidelines to good teamwork
Discover your personal strengths and weaknesses in working cooperatively
Discover your preference for dealing with workplace conflict

What Topics are Covered?

What Does a Positive Environment Look Like?
What Can I Do?
Team Player
Effective Workplace Relationships

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will learn how to create a positve environment and its benefits.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Communication Strategies
2026-03-24 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 Day
Target Audience: General
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The BEVA Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Course Objectives:

Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Managing Pressure and Maintaining Balance
2026-03-25 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day BEVA course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
Learning Objectives:

Apply a direct understanding of pressure points and their costs and payoffs
Speak in terms related to emotional intelligence, optimism, and resilience
Create a personalized toolkit for managing stressors and anger
Work on priorities and achieve defined goals

What Topics are Covered?

Under pressure!
Getting to the heart of the matter (including identifying pressure points and creating an action plan)
Emotional intelligence
Coping toolkit (including anger and stress management)
Getting organized

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
The learners will learn the importance of managing pressure and maintaining balance.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Basic Bookkeeping
2026-03-26 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
Course Objectives:

Understand basic accounting terminology.
Identify the differences between the cash and accrual accounting methods.
Keep track of your business by becoming familiar with accounts payable and accounts receivable.
Use a journal and general ledger to document business financials.
Utilize the balance sheet.
Identify different types of financial statements.
Uncover the reasons for and actually create a budget.
Be familiar with internal and external auditing.

This is a highly interactive and participative workshop.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various bookkeeping terms, financial statements and budget.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Essentials of Government Transformation Management
2026-03-26 13:30 - 2026-05-21 15:00
The Essentials of Government Transformation Management is a one-of-a-kind course designed to equip public servants and government consultants with the skills and confidence for improving performance in complex public-sector environments.
This is the only course that integrates 1) management consulting / business analysis, 3) project management, and 4) people change management into a single, coherent transformation framework & cohort, specifically designed for government environments,
… fully compliant with Treasury Board of Canada Secretariat (TBS) policies and directives, ensuring direct applicability within federal, provincial, and broader public-sector contexts.
Participants learn how to move from a clear problem statement to measurable operational outcomes, transforming people, processes, assets, and technology to achieve enhanced operational performance.
In times of government budget constraints and workforce pressures, the efficiencies of the framework are specifically designed to help organizations do more with less by improving prioritization, execution coherence, and benefits realization.
The course is delivered by a fellow Certified Government Transformation Manager® (from the Government Transformation Management Institute – GTMI.world) and is based on a proven framework already applied by more than 300 public servants across multiple federal departments and agencies.

Who is this course for:

Public Servants and Government Consultants
…participating in the transformation of people and/or process and/or assets (real property or engineering assets) and/or technology (IT) to enhance operational performance
…such as (but not limited to):

business side representatives (operations)
investment & portfolio managers
business analysis
solution designers (IT and/or real property)
project managers and change managers
…looking to improve their contribution and confidence in government transformation

Course Delivery

Virtual Instructor led by a Certified Government Transformation Manager (CGTM)
9 lessons of 90 minutes each,
One lesson per week, allowing you to continue your day-to-day responsibilities
Optional exam (open book) and certification
Optional lesson follow-up discussions/workshops
Optional private group cohorts are available
Available in French as well

Learning Objectives: The participants will learn:

The 8 phases of the government transformation management “Framework”
The 6 Knowledge Areas of transformation management
How to better contribute in Government Transformations
…to ultimately meet expected business outcomes as efficiently and as quickly as possible

Course Outline:

Lesson 1 – Introduction to the Government Transformation Management framework (GTMF)
Lesson 2 – Framework Phase 1 – Proposing an Opportunity (via the Concept Case)
Lesson 3 – Framework Phase 2 – Planning the Diagnosis/Business
Lesson 4 – Framework Phase 3 – Diagnosis & Solution Definition
Lesson 5 – Framework Phase 4 – Proposing a Project (via the Business Case)
Lesson 6 – Framework Phase 5 – Initiating a project (via the Project Charter)
Lesson 7 – Framework Phase 6 – Planning the Project (via the Project Management Plan)
Lesson 8 – Framework Phase 7 – Executing the project / Implementation the solution
Lesson 9 – Framework Phase 8 – Transformation Close-Out

Supplement Material

Course lesson content (prior to the lesson)
Transformation Tools / Templates
Exam
CGTM Certification

Note: Course outline may be subject to change

Communicating Effectively
2026-03-27 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Supervisory to mid-management managers
Learning Objectives:
Using effective communication skills in moving an organization toward realizing its vision and mission.
To inspire others to feel more confident about themselves, take action and realize their own personal goals and organizational goals.
Course Content:

Understanding the key components of communications
Gaining respect and trust through communications
Reviewing the essential elements of effective communications
Conveying information easily and effectively
Assessing personal communication skill levels
Identifying barriers to communications so that they can be addressed
Building self-esteem and assertiveness
Moving forward when being criticized
Delivering effective presentations
Understanding the importance of organizational communication
Understanding the art of storytelling

This is a highly interactive and participative workshop. Several self-assessment tools are used to help participants focus on personal areas that could be improved. Participants will also work together in groups and teams and come together in plenary for group discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will to look at various topics to help them communicate effectively.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Attention Management Skills
2026-03-30 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Length: 1 day
Audience: Supervisors, middle management and upper management
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.
Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and to motivate them to reach their personal and professional goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.
Workshop Objectives:

Define and understand attention management.
Identify different types of attention.
Create strategies for goals and SMART goals.
Be familiar with methods that focus attention.
Put an end to procrastination.
Learn how to prioritize time.
Increase productivity
Increase job satisfaction

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will gain a better understanding of Attention Management and its impact.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Introduction to Innovation
2026-03-31 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Duration: 1 day
Target Audience: middle managers, senior leaders, anyone involved in innovation
This BEVA® Introduction to Innovation course will cover topics such as the definition of innovation, key leadership roles in innovation, step by step innovation, step by step innovation, creating an innovative culture, and developing innovative employees.
All theses topics are important for an organization to become and stay innovative for it to be competitive on the world market as well as ensuring their products remain innovative to achieve a strategic advantage in the market and creates value for the organization.
Learning Objectives:
Learn and apply innovation knowledge and tactics in support of creating an innovative culture and mindset.
Key Topics:

What is innovation?

Definitions and examples
Incremental innovation versus disruptive innovation
What innovation is and is not

Key leadership roles in innovation

The impact of conforming behaviour
The impact of patterned behaviour
Why leaders can be the biggest hindrance to innovation
Strategies to address conforming and patterned behaviour

Step by Step Innovation

Market opportunities
Determine a ‘good enough’ versus breakthrough innovation
Balancing low and high-risk opportunities
Creating innovation teams

Creating an Innovative Culture

8 elements of an innovative culture
Developing strategies to support the 8 elements

Developing innovative employees

Identifying intrapreneurs
Supporting intrapreneurs
Introduction to Mentrapreneurship™

Creating an Innovation Plan Blueprint (1-day version only)

Applying all skills to specific challenges in your organization

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of the importance of continuous innovation and its impact.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Building Your Self-Esteem and Self-Confidence
2026-04-01 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Healthy self-esteem and self-confidence are essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, you will discover some techniques that can dramatically change how you feel about yourself.
Learning Objectives:

How to recognize their worth and that they are worthy of happiness
How to develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
How to turn negative thoughts into positive thoughts
How to handle mistakes and failures more positively
How to act more assertively
How to set goals that reflect their dreams and desires and reinforce healthy patterns

What Topics are Covered?

Self-esteem and self-confidence
Improving self-esteem
Building self-esteem
Assertiveness
Gaining confidence
The power of thought
Dealing with setbacks
Create what you want

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will learn how to build their self-esteem and self-confidence.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Leadership - The Building Blocks
2026-04-02 09:00 - 2026-04-03 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Target Audience: Executives, board members, managers, supervisors and business owners
Learning Objectives:

Examining a broad range of concepts, principles, characteristics and styles of leadership and their value and application in achieving results through people
How to add value to the organization through leadership

Course Content:

Examining the key elements of leadership
Identifying leadership competencies that achieve organizational results
Adding value to the organization through leadership
Visioning the future – then developing the team
Examining the relationship between management and leadership
Considering the role of emotional intelligence
Understanding self and personality differences
Gaining an awareness of different leadership styles
Enhancing change management skills
Understanding the three phases of transition
Building trust and respect
Empowering employees
Examining the value of effective communication skills
“The Seven Habits of Highly Effective People” (Covey)

This is a highly participative and interactive course. Several self-assessment tools will be used to assist in identifying personal leadership skills and areas for improvement. Participants will also work in teams and groups on several case studies and then come together in plenary for input, group discussion, and sharing.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various leadership building blocks and how to apply them accordingly when moving forward.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Time Management and Priorities
2026-04-06 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Learning Objectives:

Review work habits to best use your time
Learn to master time management
Learn to work according to priorities

Course Content:

Obstacles to effective time management
My personal choice; knowing myself

My motives and my preferences
The balance in my life
My work habits
My productive periods
My relationship with time and priorities

Clarity on my work objectives

Setting goals
Save time and make sense of your time
Take advantage of productive hours
Organize your time / plan / manage your agenda

Maintain Control / Manage Priorities

Identify priority activities
Make choices / say no
Manage information mail and meetings
Responding to disruptions
Manage emergencies

Personal Action Plan

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Working with Stress and Burnout: Supporting Your Employees to Do Their Best Work
2026-04-07 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 day
Target Audience: General – first responders – health workers
When it comes to stress, this can be both good and bad and sometimes we are unable to make this vital distinction. To optimize for survival, our brain creates shortcuts called “neural networks.” The more we use certain neural networks, the stronger they get. In brain science, it’s called Hebb’s law. “Neurons that fire together wire together.” – Donald Hebb
But what does Hebb’s law mean for you and your employees’ abilities to thrive? Each time we respond to a challenge from a place of worry, stress, or frustration, we program the brain to react the same way next time. As we grow up, many of us unintentionally strengthen our brain’s “stressed-out software” while simultaneously weakening our “confidence and resilience software.”
This BEVA® course enables you and your employees to learn about good stress (eustress) and to explore how reframing stress can act as helpful rather than harmful to reverse the negative physiological changes that it causes. It also enables you and your employees to reconnect with your WHY, your inherent motivations so that these might act as an effective catalyst to thrive.
At the same time, this session introduces the basic human fundamental needs as presented by Marshall Rosenberg in his seminal work on Non-Violent Communication as a way to teach self-respect and effective boundaries. Participants learn to express in an effective way their needs and also learn to listen effectively to understand others better.
Course Objectives:

Gain an understanding of stress and the impact on self
Explore personal strategies for widening the window of tolerance and margin
Explore strategies for effective reframing
Experience how mindfulness exercises can support reframing (RAIN)
Gain an understand how you are motivated and what motivation might be a catalyst for you to thrive
Gain an understanding of the basic human fundamental needs and how to express these in a way that keeps conversations open
Gain an ability to express you fundamental needs and boundaries in a way that keeps relationships open.
Create and strengthen psychological safety as well as connections
Explore questions

This is a highly interactive and participative course.
Supplement Material
A participant’s guide will be provided.
Benefits to the participants

Better understanding of stress and the impact on them
Better understanding of their WHY and personal motivation and the impact it can have on their productivity, well-being and happiness
Better understanding of their fundamental needs and boundaries
Better ability to self-regulate
Better understanding of how to express their needs in a way that keeps conversations open and respectful

Session Evaluation
An evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Creating a Positive Work Environment
2026-04-08 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: General
Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important for the productivity of a company but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work – not trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work. As an employee or a leader within a company you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. This BEVA course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
Learning Objectives:

Recognize what a positive workplace looks like
Know and understand the key elements necessary to create and maintain a positive work environment
Understand as an employee what you can to do personally to create and maintain a positive work environment
Understand as a leader the responsibility you have to create and maintain a positive work environment
Discover what type of team player you are and how that relates to your functioning in the team
Know the importance of effective workplace relationships in creating and maintaining a positive work environment
Know and understand the importance of working as a team and guidelines to good teamwork
Discover your personal strengths and weaknesses in working cooperatively
Discover your preference for dealing with workplace conflict

What Topics are Covered?

What Does a Positive Environment Look Like?
What Can I Do?
Team Player
Effective Workplace Relationships

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will learn how to create a positive environment and its benefits.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Motivating Your Employees in a Commercial Business - Role Playing for Business Managers
2026-04-09 09:00 - 2026-04-10 16:00
Target Audience: Commercial business clients, including managers, team leaders, and HR professionals.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Delivery Mode: Online Learning Management System (LMS) with ChatGPT-powered role-playing scenarios.
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the BEVA “Motivating Your Employees in a Commercial Business” course, designed to equip leaders and managers with the essential skills and strategies needed to inspire and maintain high levels of motivation within their teams.
In today’s competitive business environment, understanding how to keep employees engaged, motivated, and satisfied is key to driving performance and achieving long-term success. This course will take you on a practical journey through the principles of employee motivation, focusing on both the psychological factors and real-world practices that influence it.
Through six interactive modules, you will:

Explore the science and theories behind motivation.
Understand how your leadership style directly impacts your team’s morale.
Learn to foster a work environment where motivation thrives naturally.
Tailor motivation techniques to fit the unique needs of your employees.
Identify and address signs of demotivation before they affect performance.
Develop long-term strategies that sustain motivation and prevent burnout.

The course leverages realistic role-playing scenarios set in The Great Motivator Co., a fictional company that mirrors the challenges faced in today’s workplaces. You’ll engage in hands-on exercises, decision-making activities, and personalized reflections, all designed to deepen your understanding of motivational dynamics and enhance your ability to lead effectively.
By the end of this course, you will be equipped with actionable strategies to boost motivation within your team, driving higher engagement, productivity, and satisfaction across your organization.
Let’s get started on this exciting journey towards becoming a master motivator!
What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

Module 1: Understanding Motivation
Objective: Explore what motivates employees and the science behind motivation in the workplace.

Introduction to Employee Motivation

Defining motivation and its impact on productivity.
Theories of motivation (Maslow’s Hierarchy, Herzberg’s Two-Factor Theory, etc.).

Role-Play Scenario: Motivational Baseline

Scenario: Meet the employees of The Great Motivator Co. and identify their individual motivators through one-on-one discussions.
Debrief: How different people are driven by different factors.

Practical Exercise: Identify motivators in your own team.

Module 2: Motivating Through Effective Leadership
Objective: Understand how leadership styles influence motivation.

Types of Leadership and Their Impact on Motivation

Autocratic vs. Democratic leadership and their effects on morale.
How transformational leadership inspires and motivates.

Role-Play Scenario: Leading with Purpose

Scenario: The manager of The Great Motivator Co. must adjust their leadership style to motivate a disengaged team.
Debrief: Analyze the impact of the manager’s actions on employee engagement.

Practical Exercise: Reflect on your leadership style.

Module 3: Creating a Motivating Environment
Objective: Learn to foster a workplace culture that naturally motivates employees.

Building a Positive and Supportive Culture

Encouraging teamwork, recognition, and autonomy.
The role of work-life balance in sustaining motivation.

Role-Play Scenario: Building a Culture of Motivation

Scenario: Create and implement a team-building initiative at The Great Motivator Co. to improve workplace morale.
Debrief: Discuss the effectiveness of culture-driven initiatives.

Practical Exercise: Identify cultural shifts to enhance motivation.

Module 4: Personalizing Motivation Techniques
Objective: Tailor motivational techniques to the individual needs of your employees.

Adapting Strategies to Individuals

How to identify intrinsic vs. extrinsic motivators.
The power of recognition, rewards, and career development.

Role-Play Scenario: Personalizing Incentives

Scenario: Tailor motivational incentives for different employees at The Great Motivator Co. based on their unique needs and preferences.
Debrief: Evaluate the effectiveness of personalized approaches.

Practical Exercise: Develop a personalized incentive plan for your team.

Module 5: Overcoming Demotivation
Objective: Address factors that demotivate employees and implement strategies to overcome them.

Identifying the Signs of Demotivation

Spotting early warning signs of burnout, disengagement, and frustration.
Strategies to re-engage demotivated employees.

Role-Play Scenario: Confronting Demotivation

Scenario: An employee at The Great Motivator Co. is showing signs of demotivation. As their manager, develop and implement a plan to re-engage them.
Debrief: Share insights on how to reverse demotivation.

Practical Exercise: Create a plan to re-motivate a demotivated employee in your real-life scenario.

Module 6: Sustaining Long-Term Motivation
Objective: Learn how to maintain motivation over time and prevent burnout.

Sustaining Motivation in the Long Run

Continuous feedback and goal-setting as tools to maintain motivation.
Avoiding burnout by balancing workload and recognition.

Role-Play Scenario: Sustaining Success

Scenario: Implement a long-term motivational strategy at The Great Motivator Co. that includes goal-setting, recognition, and career development.
Debrief: Discuss how continuous motivation efforts can prevent burnout.

Practical Exercise: Design a long-term motivational strategy for your own team.

Course Wrap-Up and Reflection

Final Reflections and Takeaways

Share insights and key learnings from the course.
Group discussion on how participants will apply the strategies in their workplaces.

Conclusion

Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.

Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Dealing with Difficult Situations and Challenging People
2026-04-09 09:00 - 2026-04-10 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Target Audience: General
Learning Objectives:
Unpleasant and stressful it may be, dealing with difficult situations is a challenge every service provider and employee will encounter. It is possible to respond effectively, proactively and a supportive manner when engaged in a difficult conversation or faced with a difficult situation. In this BEVA course the participant will learn how to respond in a manner that can shift an unpleasant situation into one of mutual learning and future opportunities.
Participants will be able to:

Acquire and practice skills, techniques and methods of dealing with situations and people with greater confidence
Develop abilities to listen actively and empathize
Learn self-regulation strategies to reduce stress when encountering difficult situations
Develop and enhance their self mastery to respond more effectively in difficult situations
Acquire and enhance their capacity to invite the other to communicate more effectively their concern or dissatisfaction.
Develop strategies to adapt to challenging circumstances

Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various ways to deal with difficult situations and challenging people.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.

Human Resources Management
2026-04-13 09:00 - 16:00
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Management, supervisor and human resources personnel
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
The BEVA® Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide your participants those skills and assist them with certain Human Resource situations.
.Course Objectives:

Describe the implications of different aspects of Human Resource Management on your daily responsibilities
Define human resources terms and subject matter
Recruit, interview, and retain employees more effectively
Follow up with new employees in a structured manner
Be an advocate for your employees’ health and safety
Provide accurate, actionable feedback to employees
Act appropriately in situations requiring discipline and termination
Evaluate some of the strengths and opportunities for Human Resources in your own workplace
Identify three areas for further development within the Human Resources field as part of a personal action plan

This is a highly interactive and participative course.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at the various elements of human resources management.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.
