{"id":5885,"date":"2018-06-06T10:35:37","date_gmt":"2018-06-06T10:35:37","guid":{"rendered":"https:\/\/bevaglobal.com\/?page_id=5885"},"modified":"2022-10-25T12:22:38","modified_gmt":"2022-10-25T12:22:38","slug":"le-guide-master-de-la-relation-client","status":"publish","type":"page","link":"https:\/\/bevaglobal.com\/fr\/le-guide-master-de-la-relation-client\/","title":{"rendered":"Le Guide Master de la Relation Client"},"content":{"rendered":"

L’OUTIL :<\/strong><\/p>\n

Construit en collaboration avec vos \u00e9quipes \u00e0 partir du meilleur de leurs pratiques et de leur exp\u00e9rience, le Guide Master de la Relation Client est l’outil de r\u00e9f\u00e9rence de l’activit\u00e9 commerciale :<\/p>\n

> arguments de base indispensables sur l’entreprise, ses produits, ses services ;
\n> questions-cl\u00e9s \u00e0 poser aux clients et prospects ;
\n> biblioth\u00e8que des r\u00e9actions et objections les plus fr\u00e9quemment rencontr\u00e9es et leurs modes de traitement ;
\n> trames d’entretiens pour les situations-cl\u00e9s
\n> forum d’\u00e9change ;
\n> informations commerciales strat\u00e9giques.
\n
\nLE PROCESSUS :<\/strong><\/p>\n

> constitution de groupes de travail autonomes pour la collecte des \u00e9l\u00e9ments ;
\n> livraison des contenus sous forme de documents papier, num\u00e9riques, ou sous forme de plate-forme intranet priv\u00e9e ;
\n> le cas \u00e9ch\u00e9ant, formation des collaborateurs d\u00e9sign\u00e9s \u00e0 l’administration des contenus.<\/p>\n","protected":false},"excerpt":{"rendered":"

L’OUTIL : Construit en collaboration avec vos \u00e9quipes \u00e0 partir du meilleur de leurs pratiques et de leur exp\u00e9rience, le Guide Master de la Relation Client est l’outil de r\u00e9f\u00e9rence […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-5885","page","type-page","status-publish","hentry"],"yoast_head":"\nLe Guide Master de la Relation Client - 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