The Master Guide on Customer Relationship

THE TOOL:

Built in collaboration with your teams from the best practices and experiences, the Master Guide on Customer Relationship is the reference tool of your commercial activity:

> Basic essential about the company, its products, its services;
> Key questions to ask clients and potential clients;
> Library of frequently encountered reactions and objections and mitigation methods;
> Simulation of interviews for key situations
> Exchange Forum; and
> Strategic business information.

THE PROCESS:

> Creation of autonomous work groups for the collection of elements;
> Delivery of content in the form of paper documents, digital, or as a private intranet platform;
> If any, training employees designated to administer the content.