The Master Guide on Customer Relationship


Built in collaboration with your teams from the best practices and experiences, the Master Guide on Customer Relationship is the reference tool of your commercial activity:

> Basic essential about the company, its products, its services;
> Key questions to ask clients and potential clients;
> Library of frequently encountered reactions and objections and mitigation methods;
> Simulation of interviews for key situations
> Exchange Forum; and
> Strategic business information.


> Creation of autonomous work groups for the collection of elements;
> Delivery of content in the form of paper documents, digital, or as a private intranet platform;
> If any, training employees designated to administer the content.