Customer Service 

Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.

Course Length: 1 Day

Target Audience: General

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Objectives:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

This is a highly interactive and participative workshop.

 Supplement Material

A student manual is available for the learner to follow during the instructor’s presentation.

Benefits to the participants

Throughout the activities, the learners will know the importance of customer services and its importance to the organization or business.

Course Evaluation

 A course evaluation will be completed by the learners once the course is finished.

Certificate

A BEVA® certificate of attendance will be provided once the participant completes the course.

Note: The course outline may be subject to change.

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