Dealing with Difficult Situations and Challenging People – Webinar

Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.

Webinar Length: 2 hours

Target Audience: General

Learning Objectives:

Unpleasant and stressful it may be, dealing with difficult situations is a challenge every service provider and employee will encounter. It is possible to respond effectively, proactively and a supportive manner when engaged in a difficult conversation or faced with a difficult situation. In this BEVA webinar the participant will learn how to respond in a manner that can shift an unpleasant situation into one of mutual learning and future opportunities.

Participants will be able to:

• Acquire and practice skills, techniques and methods of dealing with situations and people with greater confidence
• Develop abilities to listen actively and empathize
• Learn self-regulation strategies to reduce stress when encountering difficult situations

Supplement Material

A student manual is available for the learner to follow during the instructor’s presentation.

Benefits to the participants

The learners will look at various ways to deal with difficult situations and challenging people.

Webinar Evaluation

 A webinar evaluation will be completed by the learners once the webinar is finished.

Certificate

A BEVA® certificate of attendance will be provided once the participant completes the webinar.

Note: The webinar outline may be subject to change.