Name: Motivating Your Employees in a Commercial Business – Role Playing for Business Managers
Start: 2025-05-19T09:00:00-04:00
End: 2025-05-20T16:00:00-04:00
Location: Online Instructor Led

Target Audience: Commercial business clients, including managers, team leaders, and HR professionals.

Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)

Delivery Mode: Online Learning Management System (LMS) with ChatGPT-powered role-playing scenarios.

Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.

Welcome to the BEVA “Motivating Your Employees in a Commercial Business” course, designed to equip leaders and managers with the essential skills and strategies needed to inspire and maintain high levels of motivation within their teams.

In today’s competitive business environment, understanding how to keep employees engaged, motivated, and satisfied is key to driving performance and achieving long-term success. This course will take you on a practical journey through the principles of employee motivation, focusing on both the psychological factors and real-world practices that influence it.

Through six interactive modules, you will:

Explore the science and theories behind motivation.
Understand how your leadership style directly impacts your team’s morale.
Learn to foster a work environment where motivation thrives naturally.
Tailor motivation techniques to fit the unique needs of your employees.
Identify and address signs of demotivation before they affect performance.
Develop long-term strategies that sustain motivation and prevent burnout.

The course leverages realistic role-playing scenarios set in The Great Motivator Co., a fictional company that mirrors the challenges faced in today’s workplaces. You’ll engage in hands-on exercises, decision-making activities, and personalized reflections, all designed to deepen your understanding of motivational dynamics and enhance your ability to lead effectively.

By the end of this course, you will be equipped with actionable strategies to boost motivation within your team, driving higher engagement, productivity, and satisfaction across your organization.

Let’s get started on this exciting journey towards becoming a master motivator!

What to Expect:

Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.

Module 1: Understanding Motivation

Objective: Explore what motivates employees and the science behind motivation in the workplace.

Introduction to Employee Motivation
- Defining motivation and its impact on productivity.
- Theories of motivation (Maslow’s Hierarchy, Herzberg’s Two-Factor Theory, etc.).
Role-Play Scenario: Motivational Baseline
- Scenario: Meet the employees of The Great Motivator Co. and identify their individual motivators through one-on-one discussions.
- Debrief: How different people are driven by different factors.
Practical Exercise: Identify motivators in your own team.

Module 2: Motivating Through Effective Leadership

Objective: Understand how leadership styles influence motivation.

Types of Leadership and Their Impact on Motivation
- Autocratic vs. Democratic leadership and their effects on morale.
- How transformational leadership inspires and motivates.
Role-Play Scenario: Leading with Purpose
- Scenario: The manager of The Great Motivator Co. must adjust their leadership style to motivate a disengaged team.
- Debrief: Analyze the impact of the manager’s actions on employee engagement.
Practical Exercise: Reflect on your leadership style.

Module 3: Creating a Motivating Environment

Objective: Learn to foster a workplace culture that naturally motivates employees.

Building a Positive and Supportive Culture
- Encouraging teamwork, recognition, and autonomy.
- The role of work-life balance in sustaining motivation.
Role-Play Scenario: Building a Culture of Motivation
- Scenario: Create and implement a team-building initiative at The Great Motivator Co. to improve workplace morale.
- Debrief: Discuss the effectiveness of culture-driven initiatives.
Practical Exercise: Identify cultural shifts to enhance motivation.

Module 4: Personalizing Motivation Techniques

Objective: Tailor motivational techniques to the individual needs of your employees.

Adapting Strategies to Individuals
- How to identify intrinsic vs. extrinsic motivators.
- The power of recognition, rewards, and career development.
Role-Play Scenario: Personalizing Incentives
- Scenario: Tailor motivational incentives for different employees at The Great Motivator Co. based on their unique needs and preferences.
- Debrief: Evaluate the effectiveness of personalized approaches.
Practical Exercise: Develop a personalized incentive plan for your team.

Module 5: Overcoming Demotivation

Objective: Address factors that demotivate employees and implement strategies to overcome them.

Identifying the Signs of Demotivation
- Spotting early warning signs of burnout, disengagement, and frustration.
- Strategies to re-engage demotivated employees.
Role-Play Scenario: Confronting Demotivation
- Scenario: An employee at The Great Motivator Co. is showing signs of demotivation. As their manager, develop and implement a plan to re-engage them.
- Debrief: Share insights on how to reverse demotivation.
Practical Exercise: Create a plan to re-motivate a demotivated employee in your real-life scenario.

Module 6: Sustaining Long-Term Motivation

Objective: Learn how to maintain motivation over time and prevent burnout.

Sustaining Motivation in the Long Run
- Continuous feedback and goal-setting as tools to maintain motivation.
- Avoiding burnout by balancing workload and recognition.
Role-Play Scenario: Sustaining Success
- Scenario: Implement a long-term motivational strategy at The Great Motivator Co. that includes goal-setting, recognition, and career development.
- Debrief: Discuss how continuous motivation efforts can prevent burnout.
Practical Exercise: Design a long-term motivational strategy for your own team.

Course Wrap-Up and Reflection

Final Reflections and Takeaways
- Share insights and key learnings from the course.
- Group discussion on how participants will apply the strategies in their workplaces.

Conclusion

Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.

This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.

Certificate

A BEVA® certificate of attendance will be provided once the participant completes the course.

Note: The course outline may be subject to change.

Motivating Your Employees in a Commercial Business – Role Playing for Business Managers

May 19 @ 9:00 am - May 20 @ 4:00 pm EDT

Module 1: Understanding Motivation

Module 2: Motivating Through Effective Leadership

Module 3: Creating a Motivating Environment

Module 4: Personalizing Motivation Techniques

Module 5: Overcoming Demotivation

Module 6: Sustaining Long-Term Motivation

Course Wrap-Up and Reflection

Conclusion

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