Description
Delivery Mode: Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Target Audience: Commercial business clients, including managers, team leaders, and HR professionals.
Course Duration: 12 hours containing 6 modules (approximately 1 hour each, plus role-playing scenarios and assessments)
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the “Communicating Effectively in a Commercial Business” role playing for managers course! Communication is the cornerstone of success in any business environment. Whether you are interacting with colleagues, clients, or stakeholders, the way you communicate has a significant impact on your relationships and the overall effectiveness of your work.
This course is designed to help you master the art of clear, confident, and impactful communication. Through a combination of interactive role-playing scenarios, reflective exercises, and practical strategies, you will learn how to enhance your communication skills in various contexts, including face-to-face conversations, virtual meetings, and cross-cultural interactions.
You will be introduced to a fictional company called ‘Great Communications Co.’, where you will step into the shoes of its employees. These characters will help you practice and refine your communication techniques in realistic, everyday workplace situations. The immersive scenarios are tailored to challenge your communication skills, enabling you to give and receive feedback, handle difficult conversations, and navigate virtual communication with ease.
By the end of this course, you will have gained a deep understanding of how to communicate effectively in professional environments, leaving you better equipped to foster positive relationships, resolve conflicts, and contribute to a thriving, collaborative workplace.
Let’s embark on this journey towards more effective communication!
What to Expect:
- Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
- Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
- Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
- Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.
Module 1: Foundations of Effective Communication
- Learning Objectives:
- Understand the basics of communication.
- Identify barriers to effective communication.
- Explore various communication styles and their impact on workplace interactions.
- Role-Playing Scenario:
- Scenario: Introduction to ‘Great Communications Co.’ Characters.
- Focus: Two colleagues, one with a direct communication style and another with a passive approach, need to collaborate on a project. Explore the challenges they face and how to bridge their communication gap.
- Activities:
- Communication styles assessment.
- Reflection on personal communication barriers.
Module 2: Active Listening and Non-Verbal Communication
- Learning Objectives:
- Master the art of active listening.
- Recognize the role of non-verbal cues in communication.
- Enhance awareness of body language and tone in professional conversations.
- Role-Playing Scenario:
- Scenario: A manager at ‘Great Communications Co.’ conducts a one-on-one meeting with an employee. Focus on demonstrating effective active listening and reading non-verbal cues.
- Activities:
- Body language analysis.
- Listening skills exercise with feedback.
Module 3: Communicating Across Cultures
- Learning Objectives:
- Understand cultural differences in communication.
- Learn how to adapt communication styles in a multicultural environment.
- Develop empathy and flexibility in cross-cultural interactions.
- Role-Playing Scenario:
- Scenario: A global team at ‘Great Communications Co.’ collaborates on a project. Explore misunderstandings due to cultural differences and how to resolve them.
- Activities:
- Cultural communication style comparison.
- Group discussions on cultural assumptions.
Module 4: Giving and Receiving Constructive Feedback
- Learning Objectives:
- Learn to give constructive feedback in a professional and respectful manner.
- Develop strategies for receiving feedback without becoming defensive.
- Create an environment of trust and open communication.
- Role-Playing Scenario:
- Scenario: A supervisor at ‘Great Communications Co.’ provides performance feedback to a team member. Practice delivering feedback and navigating challenging responses.
- Activities:
- Feedback formulation and role-play.
- Self-reflection on receiving feedback.
Module 5: Managing Difficult Conversations
- Learning Objectives:
- Prepare for and handle difficult conversations in the workplace.
- Develop strategies for staying calm and professional during conflicts.
- Learn techniques for de-escalating tense situations.
- Role-Playing Scenario:
- Scenario: Two employees at ‘Great Communications Co.’ have a disagreement about a project deadline. Practice managing the conversation while maintaining professionalism.
- Activities:
- Difficult conversation scripting and role-play.
- Group analysis of communication breakdowns.
Module 6: Enhancing Virtual Communication
- Learning Objectives:
- Improve communication skills in virtual settings (e.g., video conferencing, emails, instant messaging).
- Learn best practices for clarity, engagement, and professionalism in virtual communication.
- Overcome challenges of remote communication, such as misinterpretation and lack of non-verbal cues.
- Role-Playing Scenario:
- Scenario: A remote team at ‘Great Communications Co.’ navigates a virtual meeting to discuss a critical project update. Focus on clear messaging and handling misunderstandings.
- Activities:
- Virtual meeting role-play.
- Discussion on remote communication challenges and solutions.
Course Summary and Wrap-Up:
- Review key communication strategies learned throughout the course.
- Participants reflect on personal growth and areas for continued improvement.
- Final group discussion on how to implement effective communication strategies in real-world business settings.
This course design integrates practical scenarios with the characters from ‘Great Communications Co.’ and emphasizes skills development through role-playing.
