Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 Days
Target Audience: General
Learning Objectives:
To help participants understand that conflict is the normal outgrowth of the diversity that characterizes our thoughts, attitudes, beliefs and perceptions and that each of us has the power over whether conflict becomes a negative or positive experience. This session will help participants see the positive potential of growth and improvement when conflict is responded to in a direct and open manner.
Course Content:
- Reviewing factors leading to conflict and explore the potential in responding to conflict more effectively
- Exploring 5 styles used in responding to conflict and learning when to use each style
- Explore factors that can facilitate conflict resolution
- Examining conflict management strategies
- Acquire some basic skills that can help others respond to conflict more effectively
- Reframe conflict and examine the potential for growth in conflict situations
- Popular but ineffective approaches to conflict resolution
- Establishing the conditions for effective conflict resolution
- Establishing mutual agreements to move forward in conflict situations
- Dealing with special situations provided by participants
This is a highly interactive and participative workshop. Several case studies and assessment tools are utilized to assist in the learning process. Participants will work in groups and teams and come together in plenary for open discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various topics to manage conflicts.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
