Description
Course ID: HLTH020
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Course Length: 6 Hours (can be delivered in 1 day or split into two 3-hour sessions)
Target Audience: Employees, supervisors, HR professionals, managers, and service providers in public, private, and non-profit sectors across Canada.
Learning Objectives:
- Understand the purpose and key elements of the Accessible Canada Act (ACA).
- Recognize different types of disabilities and the social model of disability.
- Demonstrate disability-sensitive language and behavior.
- Identify and remove accessibility barriers in their work environment.
- Apply inclusive practices in communication, customer service, and workplace design.
- Recognize employer and employee responsibilities under the ACA.
- Reflect on personal attitudes and assumptions about disability.
Course Outline:
- Welcome & Course Overview
- Understanding Disability
- Disability Sensitivity and Inclusive Language
- Reflection & Q&A
- Overview of the ACA
- Employer and Employee Responsibilities
- Removing Barriers in Practice
- Role-Play Activity: Inclusive Workplace Conversations
- Inclusive Communication & Customer Service
- Building an Accessible Culture
- Action Planning: Your Accessibility Commitment
Note: The course outline may be subject to change.
