Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 Days
Target Audience: Managers/Supervisors
Training Objectives:
This program will help employees and managers understand what harassment is and how to deal with it effectively. At the conclusion of this session, participants will understand:
1. The legal framework within which workplace harassment is addressed;
2. Employer policies and practices surrounding workplace conflict & harassment;
3. The difference between harassment and other inappropriate workplace behaviour;
4. The psychology of conflict and how it escalates;
5. Concepts of cultural differences;
6. Various cultures relate to each other based along such continua as:
- Collective/Individualistic
- Collaborative/Competitive
- Egalitarian/ Hierarchical
- Strict Time Consciousness/Elasticity
7. Cross Cultural Communication
8. How both managers and employees can prevent and resolve complaints.
Course Content:
o Introductions/Road map of day’s activities;
o Human Rights Laws, policies addressing workplace safety; the employer processes for responding to complaints; the impact of harassment upon people and upon the workplace;
o The Alligator River Scenario: an experiential exploration of values, conflict, conflict escalation, power imbalances;
o Cross Cultural Communication
o Courtesy is a social construct; How do different cultures communicate: Direct/Indirect; Linear/Circular; Attached/Detached; Internet/In-person communication; expression through non-verbal language, such as body language, gestures, posture; voice (accents, tone, pitch, stress); facial expressions; eye contact;
o How does these differences show up in the workplace, such as speaking up in meetings/sharing opinions; encouraging verbal contributions; asking questions; giving feedback (positive, negative, in front of others);
o Case Studies
o How do I handle Conflict? self-marked questionnaire (such as Thomas-Kilmann) regarding personal approach to managing conflict;
o Personal Reflection as to responsibilities under policy;
o What each person can do to reduce the likelihood of their behaviour harassing others or causing conflict?
o How our behaviour shapes our working environment?
Notes: The course outline may be subject to changes.
