Description
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 2 days
Target Audience: Supervisor, Managers, Directors
Learning Objectives:
To manage conflict well in order to be more effective in using conflict as a tool for potential growth and development for teams.
Course Content:
- Describe how communication affects conflict resolution
- Recognizing different styles of responding to conflict
- Recognizing your own preferred way of dealing with conflict
- Self mastery as the key to effective communication in conflict situations
- Identifying the impact of different conflict styles
- Learning to listen to another’s perspective when in a reactive state
- Taking the “inside out” vs the “outside in perspective in conflict
- Apply communication skills and principles to resolve conflicts
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of their style to resolve conflict as well as how to learn from conflict tow work more effectively together.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.
