An Effective Approach to Resolving Conflict
June 30 @ 9:00 am - 4:00 pm EDT
$395.50
Learn in a classroom environment with your peers, virtually, with a BEVA® instructor online.
Course Length: 1 day
Target Audience: Team members, team leaders, managers or anyone who is often in contact with people.
Learning Objectives:
Working within a team environment can have its advantages and disadvantages. Teams have been shown to produce far more than a single individual. The synergy and creativity that can be developed within a high performing team can be amazing. However, along with working closely with others comes the challenge of working and communicating effectively.
Emotional intelligence has been shown to be the single most important factor in an individual’s success. How well you do is largely dependent on how well you communicate, listen and interact with others. Similarly, group emotional intelligence (the collective emotional intelligence within a group) has been linked to how productive and effective a team will be.
In any work environment, there is bound to be conflict. How well an individual or group handles this conflict will determine whether this conflict will propel you forward to uncharted territory or send you spinning downward in a destructive spiral.
Course Content:
o Understand perceptual differences
o Evaluate your own listening skills
o Determine your most preferred method for communication and conflict resolution
o Understand the importance of rapport building
o Learn to recognize and avoid the most common causes of conflict
o Discover methods and tools for dealing with conflict within a group scenario
o Practice using the five-step process for resolving conflict
o Develop an action plan for developing your communication and conflict resolution skills
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at different elements to resolve or minimize conflict.
Course Evaluation
A course evaluation will be completed by the participants once the course is finished.
Certificate
A BEVA® certificate of attendance will be provided once the participant completes the course.
Note: The course outline may be subject to change.