Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Duration: 1 day
Target Audience: General
Learning Objectives:
Participants gain insight into their responses and behaviours, and learn methods to appropriately express thoughts, feelings and needs. Responsiveness to others is a key concept, while incorporating skills in approachability and active listening, to more from “win-lose” or “lose-lose” to “win-win”. Participants will learn enhanced teamwork, reduced need to complain, manipulate and backstab, reduced conflict, self-awareness of behavioural /communications styles.
Course Content:
This active, highly participatory program addresses the following through structured exercises, group discussion and positive feedback:
o Passive, aggressive and assertive communication
o “Approach” skills
o Non-verbal communication, personal boundaries
o Expressing anger appropriately
o Limit setting
o Coping with criticism
o Making requests of others
o Listening skills and validating
o Conflict problem-solving
o Negotiating scripts
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance to manage conflict whether at work or in other environments.
Note: The course outline may be subject to changes.
