Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 days
Audience: General
To facilitate the development of increased self-expression and assertive behavior in the workplace, that is expressing your point of view in a way that is clear and direct, while still respecting others.
Training Objectives:
o Help participants acquire the skills basic to effective and responsible assertion
o Participants gain insight on the emphasis on providing a safe, comfortable, sharing environment where they can learn and incorporate new
skills that allow them to respond to others with more confidence.
o Provide a positive group atmosphere in which participants will feel relatively comfortable in trying out new behaviors.
o With basic assertive skills as a foundation, this workshop allows participants to set individualized goals and through interactive exercises, practice new behaviors, while providing and receiving feedback.
Course Content:
This active, highly interactive program which addresses the following through structured exercises, group discussion and positive feedback.
- Differentiation between passive, aggressive, assertive communication
- Enhance emotional intelligence and social intelligence
- Self esteem as it relates to communication
- Verbal and Non-verbal communication
- Personal boundaries and knowing when to speak up
- Conversation skills and finding one’s voice
- Active listening
- Open vs closed questions
- When to self-disclose
- Initiating, ending and joining in
- Giving and Receiving Feedback – Dos and Don’ts
- Assuming responsibility for one’s experience
- Responding to requests, setting limits, when to say no
- Communication technique : the D.E.S.C script
- Setting effective goals using S.M.A.R.T.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn the importance of building confidence through assertiveness.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
