Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Length: 1 day
Target Audience: Front Line Managers, Senior Leaders, Human Resources professionals
Learning Objectives:
This course offers practical, repeatable crisis communications strategies that build resilience in employees. Specific learning objectives include:
- Understand employee reactions and what they need from leaders in a crisis
- Learn the key communication roles of leaders at all levels that support employees
- Understand and apply the concepts of effective communications planning: the critical importance of communication analysis and how it informs communication delivery
- Apply simple, one-on-one communication strategies to support employees
Participants will be provided with a number of replicable tools in the form of a Communications Planning Guide.
Key Topics:
- Pandemic Communications Context
- The key motivators for employees in times of crisis
- Leadership Communications Rules
- Two central things employees are looking for from leaders
- How to focus your communications so employees are listening
- Communications Analysis Process
- Why this step is critical
- Defining audiences and their reactions
- Communications Delivery Process
- Using tone, tools, and tactics effectively
- Message development
- One on One Communications Strategies
- 3 strategies for building trust
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of being resilient through leadership communication.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
