Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
To have members of diverse teams collaborate to create the best service model and service delivery possible. Employees in both teams seek to improve the delivery of their services by creating a culture of cooperation focused on continual improvement, and support of each other.
Course Content:
- Ensuring that everyone’s voice is heard and respected
- By establishing collaboration protocols
- Setting clear collaboration goals
- Developing a system of tracking to ensure everyone’s active participation
- Acknowledging and appreciating collaborative efforts and behaviours
- Taking time to have open dialogue on what is working/not working in the collaboration
- Ensuring that tools and processes are developed to facilitate the collaboration
- Committing to working through differences in a collaborative spirit
- Ensuring that everyone understands what is required to make this change and supporting them to move in this direction
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of the culture collaboration, its importance and its potential for growth and innovation and how to apply collaborative principles with their peers. Throughout the activities, the learners will look at various phases of transition and how to move forward.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
