Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 Days
Audience: General
Learning Objectives:
To understand the multiple dimensions of feedback. To enhance your communication skills by learning proven feedback strategies and techniques. To listen, understand, and observe by using the DESC (Describe, Express, Specify, and Consequences) Communication Model.
Course Content:
- What is feedback?
- Types of feedback.
- How do we communicate?
- Verbal and non-verbal communication.
- Tips – Giving feedback
- Tips – Receiving feedback.
- Rules – Do’s and Don’ts
- DESC model
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will be able to look at various topics regarding giving and receiving feedback.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
