Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 Day
Target Audience: General
Learning Objectives:
Give participants an opportunity to: determine the caliber of service they presently provide; identify ways in which they can enhance that service and acquire tools and skills to continue improving the service they offer.
Course Content:
o Trends in customer service
o Providing service within the organization: the case of the internal customer
o External customers and their expectations
o The link between internal and external customers
o How to establish and maintain measurable customer service standards
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will to look at tools and techniques to enhance customer relations.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
