Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 Days
Target Audience: General
Learning Objectives:
The ability to communicate effectively and work well with others on the job can make or break your career.
This workshop will help you improve your interactions in your work and personal life. We will look at critical communication skills and effective ways of addressing difficult people in the workplace.
You will learn how to overcome the misunderstandings and miscommunication that hinder your ability to express yourself and prevent you from progressing as a professional.
Course Content:
- Emotional intelligence, mindfulness
- Communication mistakes and barriers
- Difficult people in the workplace
- Assertiveness, tact and professionalism
- Difficult conversations
- Thinking on your feet
- Getting your point across
This is a highly interactive and participative workshop. Several self-evaluation tools will be used to assist in the learning process. Participants will also work in teams and groups on several change management exercises and then come together in plenary for group discussion, sharing and learning.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will look at various phases of transition and how to move forward.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
