Description
Learn in a classroom environment with your peers, face to face or virtual with an instructor online.
Length: 2 days
Target Audience: new or relatively new Front Line Managers/Supervisors
Learning Objectives:
This course provides a blueprint for all new front line managers/supervisors in terms of key actions and strategies to take during their first 90 days. If supervisors have been in their role longer than 90 days, these skills are still critical.
Key Topics:
- Key Leadership Attributes
- What makes effective leaders
- Transitioning to leadership
- Aligning with business goals
- Critical 90 Day Actions
- Setting expectations with your leader
- Setting expectations with your team
- Situational leadership skills (2-day version only)
- Case study
- Influencing and Motivating Employees to Gain Commitment
- Sources of motivation
- Creating a motivating environment
- Crafting communications approaches using DiSC (2-day version only)*
- Managing in the Middle
- The critical communications role of Front Line Managers/Supervisors
- Key communication considerations
- Communications Analysis
- Communications Delivery
- Performance Management
- Key approaches to effective performance management
- Applying an effective Performance Management process
- Critical coaching skills
- Coaching practice
* Note: Requires the completion of an online psychometric tool.
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the participants will gain a better understanding of what it takes to be a frontline leader as a new supervisor.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
