Inspire Confidence: The True Power of Influence

Description

Learn in a classroom environment with your peers, virtually, with an instructor online.

Course Length: 1 Day

Target Audience: General

Learn in a classroom environment with your peers, face to face or virtual with an instructor online.

Goal:

We are currently experiencing a crisis of confidence globally. People are less and less confidence in institutions and governments. Employees do not trust their leaders. Young people no longer listen to parents and teachers. Consumers are wary of companies, whose advertising often “flashy.”

This distrust creates a huge cost to our society and its institutions as well as increasing the cost of goods and services for the population. In this context, the leader who becomes aware of the consequences of increased distrust will take action to adapt their behaviour and stand by a credible leadership to its partners and collaborators.

This workshop will bring you awareness in the following ways:

• Revealing and supportive theories
• The salutary reflections
• Enriching experience
• Apply realistic and profitable plan
• Rich exchanges
• A respectful feedback

In conclusion, individual and team development that transforms people.

Learning Objectives:

• Realize the impact of the presence or absence of trust between team members
• Understand the basics of credibility
• Know and control behaviours that impact on trust that people carry
• Identify what to do to build credibility in the eyes of those around us
• Understand the role of credibility in the exercise of leadership
• Improve the image of the team from its customers’ and partners’ perspectives

 Course Content: A 2 day workshop for leaders or 1 day for the general public

• • Introduction
    • A crisis of confidence global
    • The concept of trust
    • Fact and fiction of confidence
    • People in whom we trust
    • Gestures that inspire trust
  • Trust
    • On what do we put our trust?
    • The impact of our actions on trust
    • Accelerators on confidence – “Moments of Truth”
    • The foundations of credibility
    • Examples of people who inspire confidence
    • Our attitudes when one is confident
    • The behaviours that inspire confidence
  • Building Trust 
    • Credibility and leadership 
      • Benefits of credibility for a leader
      • Lead by example
      • Master the foundations of trust
      • Signs in assessing credibility
      • Scenarios daily: maintaining trusting relationships
      • Restoring confidence shaken or broken
    • Establish /maintain credibility 
      • My personal experiences related to trust or distrust
      • My significant relationships with whom I want to be credible
      • Self-diagnosis of my credibility
      • Develop a trusting relationship with significant people
      • Establish a “trust account”
      • Provide more consistency in my management
  • Allow confidence 
    • Portrait of people whom we trust
    • Whom I trust?
    • On what basis I place my trust?
    • Gains and losses to trust
    • Trust smartly
    • Actions that demonstrate that there is trust
  • Organizational trust 
    • Confidence in Management 
      • Confidence – profitability factor
      • The impact of trust on organizational issues
      • Signs that demonstrate trust or distrust
      • Positive stories trust in the organization
      • How to develop trust through our structures, policies and systems
      • The symbols of trust in the organization
      • The level of confidence in our organization and its consequences
      • Actions to take to increase the level of confidence
    • Confidence in Team 
      • The impact of trust or mistrust on team results
      • The current level of trust among team members
      • The costs and benefits of trust, specifically to our team
      • Actions to take to increase the level of confidence
      • The trust of our partners
        • Where is it located?
        • Causes and consequences of the current situation
        • Feedback from our partners
        • The customer confidence
    • Confidence in the clientele 
      • Logos and names that speak – reputation
      • The level of customer confidence and how to increase it!

Supplement Material

A student manual is available for the learner to follow during the instructor’s presentation.

Benefits to the participants

Throughout the activities, the learners will look at various phases of transition and how to move forward.

Course Evaluation

A course evaluation will be completed by the learners once the course is finished.

Note: The course outline may be subject to change.