Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 2 Days
Target Audience: Managers, Supervisors, Consultants
Learning Objectives:
• Identify and analyze performance gaps in the workplace
• Analyze the gap to determine causes.
• Select and implement solutions to the problem.
• Measure the results
Course Content:
This active, highly participatory program addresses the following through structured exercises, group discussion, case studies and positive feedback:
• Performance Coaching
• Writing Business Requirements
• Performance Analysis
• Trend Analysis
• Cause Analysis
• Forcefield Analysis
• Intervention Selection
• Cost Benefit Analysis
• Business Cases
• Implementing Changes
• Managing Change
Course Evaluation:
A course evaluation will be completed by the learners once the course is finished.
Supplement Material:
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Throughout the activities, the learners will learn and use models and tools to troubleshoot performance problems in the workplace.
Note: The course outline is subject to change.
