Description
Learn in a classroom environment with your peers, virtually, with an instructor online.
Course Length: 1 Day
Target Audience: General
Course Content:
- Move from an adversarial to a collaborative approach
- Understand and manage reactive emotions during encounters
- Recognize and change unproductive conversational habits
- Develop positive language patterns
Supplement Material
A student manual is available for the learner to follow during the instructor’s presentation.
Benefits to the participants
Roll-playing will be performed by the learners to simulate different situations.
Course Evaluation
A course evaluation will be completed by the learners once the course is finished.
Note: The course outline may be subject to change.
